Bernardi Honda of Natick

The service department staff are very nice people. However, the work done on my car was not good. I expect to pay a lot higher at Honda which I accept and they helped me when I was desperate. The p However, the work done on my car was not good. I expect to pay a lot higher at Honda which I accept and they helped me when I was desperate. The problem is I had to bring the car back in and have it looked at by an independent mechanic before the work was corrected. I don't believe that the full point inspection was done because my car still doesn't run the same. There was no car loaner offered and I done' see any benefit to return here. I would NOT recommend work be done at Honda. More

A new battery was installed. However, the installer did not attach the harness and the battery was just sitting, loose on the battery tray. I noticed this when I got home & cal However, the installer did not attach the harness and the battery was just sitting, loose on the battery tray. I noticed this when I got home & called Bernardi. Then made a 2nd, same day trip back to Bernardi for the battery to be properly & fully installed. Wilson Cruz apologized but the need for the 2nd trip was very disappointing. More

I have not managed to get my car serviced. I tried after my initial visit but no one told me I needed to leave it all day. I was promised it would be done by 12:30 the second time so was there I tried after my initial visit but no one told me I needed to leave it all day. I was promised it would be done by 12:30 the second time so was there to drop it off and she said I would have to leave it all day so had to reschedule . I then rescheduled and called the night before and the told me I could not have it by 4:30. I would have to wait till five I need to reschedule again. To me 8-4:30 is all day. More

I have purchased all of Honda vehicles At Bernardi Honda and have been loyal about having our cars serviced there. My latest experience was not up to par. and have been loyal about having our cars serviced there. My latest experience was not up to par. More

The service that should have taken 2 hours. My appointment was at 9:00 Am I was there until 0430 pm My appointment was at 9:00 Am I was there until 0430 pm More

I've been to the store twice and it didn't look good, I paid $1300. I was in doubt if the service charged was actually performed, as the car has the same problem in my opinion. paid $1300. I was in doubt if the service charged was actually performed, as the car has the same problem in my opinion. More

I’m in love with the service I got from sales department my sales person Angela sam was very easy going. She was understanding and she took her time to listen to all my problems with my old car to get me in my sales person Angela sam was very easy going. She was understanding and she took her time to listen to all my problems with my old car to get me in the right car. It was pricey.but It don’t matter because it the right car for me. The finance manager. Was great with getting me the right warrantees and didn’t push me into anything Angela also had help me understand the warranty the store had before signing my contract thanks again for the best service. More

Another satisfying experience at Bernardi Honda! As a longtime customer, I recently bought our third preowned car, a 2021 CRV. While my car mechanic was installing a trailer hitch a few weeks late As a longtime customer, I recently bought our third preowned car, a 2021 CRV. While my car mechanic was installing a trailer hitch a few weeks later, he noticed some frame and rear bumper support damage. At the time of purchase, the CARFAX that was provided to Bernardi and me had stated that there was a previous “minor” rear-end accident; however, there was no visible damage until the car was put on the lift and mufflers lowered. I took the car back to Bernardi, and Service Tech Rob confirmed the damage, and sent me videos of what his inspection found. The repairs were then made by Bernardi, at no expense to me! They even arranged substitute transportation. Throughout the whole process, Bernardi employees were friendly and reassuring. Special recognition goes to Ron Grinberg in Sales, Andy and Josue in Finance, and Albin, Rob, and Mike in Service for your professionalism and customer care. More

We were very satisfied with the service at Bernardi Honda. Jack Yan was instrumental in our decision to buy a new car at the Natick dealership. He was pleasant, adaptive and very patient on all our tes Honda. Jack Yan was instrumental in our decision to buy a new car at the Natick dealership. He was pleasant, adaptive and very patient on all our test drives and with explaining the car features. I highly recommend him if you're shopping for a car. More

I scheduled a service appointment and was very pleased by the level of service provided. I own a 2012 Honda Fit, which has been a continued pleasure to own and maintain. At no point has anything major failed the level of service provided. I own a 2012 Honda Fit, which has been a continued pleasure to own and maintain. At no point has anything major failed on the car to the point where it had to be in the shop for more than a few hours. I credit this to the workmanship of Honda, and the effort of Bernardi Honda of Natick to keep the car in good running order. When the time comes to buy a new car, I will absolutely be returning to this dealership. More