Bernardi Honda of Natick

I had a great experience at Bernardi. I traded in my vehicle and drove away in my new (used) vehicle the same day. Julio made the process easy and painless from start to finish. Julio was I traded in my vehicle and drove away in my new (used) vehicle the same day. Julio made the process easy and painless from start to finish. Julio was low pressure, helpful, and knowledgeable. As a women, I dread walking into car dealerships, but I felt at ease and was treated fairly and with respect. Thanks Julio and Bernardi Natick! More

Brought my car in because my windshields were not working. Henry was SO helpful, thank you!! working. Henry was SO helpful, thank you!! More

I wanted to buy a new Honda CRV 2023, Scott Wells store Manager said he will accept my 2015 Civic and pay for the rest of my previous loan as the deal. The day I went to do the paper work, Scott was not th Manager said he will accept my 2015 Civic and pay for the rest of my previous loan as the deal. The day I went to do the paper work, Scott was not there and another Store Manager said the deal was not legit since the beginning and will not honor what the Scott said in first place. My frustration goes with the miss communication as I asked Scott multiple times about the deal and he confirmed. When I was doing the Math for the finance, I figured out they were lying. All the numbers didn't match and the Second Manager (Sinan Salie) was acting like he was doing a favor to me for the sale. I had to waste 4/5 hours. Worse attitude I ever seen. They say whatever to make you sign off the deal. I hope they refund the money I gave as the deposit. More

I can't say enough about what a pleasant experience I've had at Bernardi! Had to do a rush search for a car last month, and had decided that a 2023 CR-V was the vehicle I wanted. Unfortunately, there are ve had at Bernardi! Had to do a rush search for a car last month, and had decided that a 2023 CR-V was the vehicle I wanted. Unfortunately, there are very few of them out there these days. After shopping 4 other dealers, I stopped in to Bernardi. I was quickly greeted by Dave Gordenstein. Dave is a smart, friendly, understanding guy, and he was creative enough to show me such a great deal on a 2022 Pilot that I decided to move up and buy it. Dave did the deal, Kamraan Sadiq got the financing done, and I picked up the car a couple of days later. I even had a great experience with their Service Dept a few days later, when I noticed that one of the front speakers wasn't putting out proper sound. Kudos to Wilson Cruz for getting me in to diagnose it, order the part, and get it installed all within a few days. The atmosphere is friendly (Dave and Victor Medina make you feel like an old friend), they're all very professional, and I would recommend them to anyone looking for a new or used car! More

Purchasing a car is never an easy decision. The Sales Rep I worked with elevated my customer experience from start to finish. The Sales Rep I worked with elevated my customer experience from start to finish. More

They were very helpful and professional. They very nice and made everything easier and explained everything important They very nice and made everything easier and explained everything important More

Buying my first car was seamless thanks to Victor! Victor provided much expertise, support, and kindness, making the overwhelming car-buying process feel less so. Victor provided much expertise, support, and kindness, making the overwhelming car-buying process feel less so. More

I'd always gone to Bernardi for my service, both on my 2007 and now 2018 Odyssey. Never had any static before. This time I was called in for a 50k service (which doesn't exist on these cars, the intervals 2007 and now 2018 Odyssey. Never had any static before. This time I was called in for a 50k service (which doesn't exist on these cars, the intervals are 30/60/90 etc). So strike 1. Then they tell me I need brakes (fine), a drive belt (also a consumable, fine), and a transmission service. Honda says the fluid needs replacing at 90,000 miles, which seems in line with the other information I've seen. Now realize that the people behind the desks in the service department are working on commission, and it's in their interest to get you to do service you don't need. They insisted that I needed transmission fluid at 30k miles or 3 years. Now if you're driving in "severe conditions" according to Honda, yeah, 30k changes are indicated. We live in Massachusetts, not South Dakota. Nothing about where we live or how we use this van is severe. We went back and forth, I showed them the maintenance schedule that said 90k miles, they said I drove in severe conditions (no). They told me a transmission service maintenance minder item was appearing. When I gave them the van to work on, there were no lights. Caught him on that one, he was amazed that I'd ever bring in a car without the oil light being on. He gave me "Well it was about to come on." Are you kidding me. The guy said the light would be on the video they were going to show me. That video never went inside the car. They brought me out into the garage, and must have thought I was an easy mark who would just do whatever they said, and oh by the way, don't worry about that puddle of oil under your car. I finally got tired of arguing and walked out without getting any of the work done. I'm very disappointed in Bernardi. They seemed to be OK as far as trying to scam me was concerned (as in they hadn't tried to do it before). I bought that van there as well, and it was fairly painless. I never thought I'd have a better experience buying a car than getting one worked on. A manager did call me (apparently the general manager was too busy to just "talk to a customer, sheesh, what was I thinking) and I explained the matter. To his credit, he heard me out before arguing with me, and not about anything of importance. I am positive what I told him was nothing he didn't already know, that the service reps out there are always looking for a mark that they can get to do $2000 of service that they don't need. Don't get your car worked on here. They messed up when they thought I was a mark, but I know better. Lots of people don't, and would get taken to the cleaners by some double-talking sales guy. More

Really nice peoples, they are very kind and respectful, they try to give the best service they try to give the best service More

HEATHER IN CUSTOMER SERVICE WAS FANTASTIC! !! SHE WAS VERY HELPFUL AND MADE MY APPT AWESOME!!!! !! SHE WAS VERY HELPFUL AND MADE MY APPT AWESOME!!!! More