Back

Bernardi Honda of Natick

Natick, MA

4.5
1,666 Reviews

960 Worcester Rd

Natick, MA

01760

Directions

By Type

Showing 1,666 reviews

November 15, 2018

Great experience Raul was very helpful, friendly, and patient. He answered all my questions and helped me choose the right car. I’ll be forever greatful for his help. More

by CarmenPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Pena & Walter
November 15, 2018

ok would not visit again I went to Bernardi to follow Gary McKinley for my fourth Honda lease. Out of all dealers this was by far my least favorite dealer. Gary is the only on More

by Penny13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Richards, Greg White
Nov 29, 2018 -

Bernardi Honda of Natick responded

Penny, Thank you for the feedback. We sincerely apologize for the level of service you received. We realize we are not perfect and feedback like yours, provides us with ways we can improve. In addition, congratulations on your new vehicle purchase and thank you for shopping at Bernardi Honda. Customer satisfaction is extremely important and we hope that you will provide us with another opportunity to regain your confidence. I would personally like to discuss this issue with you. Please contact me at your earliest convenience. Respectfully, Jasen O’Neil General Manager Bernardi Honda 508.319.5400 Jasen.oneil@bernardiautogroup.com

November 14, 2018

Battery replace Mike H was awesome! Understood most likely reason why 2015 accord hybrid sensors went haywire... Bad battery, confirmed, checked draw (ok) replaced ba More

by Bassman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hagopian, Bobby Gazza
November 14, 2018

Service Scheduling an appointment online was very easy. I received reminders via text which was helpful. . Communication was good. A complementary ride to More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter , driver, Lori Gagnon
November 12, 2018

Recall The gentleman who handled the processing of my car was Sharif. I’m sorry I didn’t get his last name. He went out of his way to make the experience as More

by Diane123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharif ...?
November 12, 2018

CR-V (new) Vincent was a total Pro. Very down to earth, honest, and a pleasure to transact with. The dealership emphasizes customer service and you can tell by h More

by Cb11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Byles
November 06, 2018

Customer Service Great customer service. Matt was very helpful and pleasant. Ordered cargo mats and they were installed, the price was a bit steep $326.00 for the More

by lac2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Morganelli (Service)
November 03, 2018

Purchased a used 2013 Honda Pilot We purchased a used 2013 Honda Pilot for my wife from Bernardi Honda of Natick. We worked with Mia as our Sales Consultant. The process was seamless a More

by jamshedd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Yacteen
November 02, 2018

The scheduling, wait time, and work done The scheduling of the appointment allowed me three days advance before bringing the car in. The wait time of the service was not bad. I was happy More

by rrosen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Downes
October 29, 2018

CRV purchase My experience with this dealership was excellent start to finish. This is the second vehicle that I have purchased from them, and have only positives More

by Doreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Van Fleet, Vincent Byles
...
61
...