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Bernardi Honda of Natick
Natick, MA
1,665 Reviews
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March 31, 2017
Unethical way of doing business My unfortunate situation took place at Bernardi Honda in Natick on 2/10/2017. I contacted the dealership before physically going there and wanted to p My unfortunate situation took place at Bernardi Honda in Natick on 2/10/2017. I contacted the dealership before physically going there and wanted to purchase a NEW 2017 Honda civic EX-T (Cosmic Blue) which was parked inside the showroom floor. I spoke with Sales Person Jayson Navarro over the phone and negotiated a deal which we both came to an agreement on for $20,000. I did not go to the dealership to look at the car but to purchase it. I also told Jayson that I would be putting down $7,000 and financing the rest with DCU Credit Union. Once, I reached there I was told to have a seat and that we would proceed with the paper work. The sales person was also handling another customer at the same time and he did not provide us with his undivided attention and where his “Sales Tactics” began. Jayson was told multiple times that I was going to put $7,000 dollars down and would be financing the rest. He kept pushing me to put $2,500 ASAP on a credit or debit card and get a cashier’s check for the remaining $4,500 due to dealership restrictions. I told him multiple times that I would go and get a cashier’s check for the whole $7,000 dollars and he stated to get the process started I would have to put $2,500 down payment. I wrote a down payment check for $2,500 (Bank of America check # 0091) and gave it to Jayson with the credit application. He came back saying that since it is an introductory check from my bank they would not accept it and that I would have to pay with a debit card. I asked Jayson if I could have my check back since I had signed it already, he assured me that he voided it. I told him once again that I want my check back and now he said that he shredded it. When I asked him why he did that; he could not provide me with answers. I signed a purchase agreement and filled a credit application for the vehicle parked inside the showroom. Later, it came to my attention that the purchase agreement did not reflect the $2,500 down payment I had given and was not deducted from the total price of the car. While I was waiting to go into the finance/business office to go over terms and agreement for financing, a lady approached me with a brochure in hand and tried to sell me accessories for the car. I questioned her and asked her why she was doing so since the car I was purchasing had all the accessories she was trying to sell me. She stated she would call the sales person Jayson Navarro over. When Jayson arrived I asked him am I buying the car parked in front of me? He stated NO. I was furious and confused, I asked him which car am I buying then and he stated the one at Willow street location. I was livid! Once I found out that it was not the one parked inside the showroom I decided to cancel the deal and didn’t want to proceed further. I stood up and told him to stop the process ASAP and return my $2,500 dollar down payment. I wanted to leave the dealership immediately. At that point he stated that he could not give me my $2,500 back since it was a deposit. I was shocked, Jayson at NO POINT informed me of this. I asked him again to give me my $2,500 back since it was DOWN PAYMENT not a deposit, he flat out said NO. At which point I was so frustrated and helpless I left. I did not know what to do since it was my first time buying a car. I left and called a close friend who had been in the car business for years. He told me to call Jayson once again and tell him that it was a down payment not a deposit and unfair what he was trying to do, Jayson once again stated that the DEPOSIT was NON-REFUNDABLE. I did not put a deposit I put a DOWN PAYMENT towards the car that was in the showroom that I was supposed to buy the same day. Later that evening I went back to dealership with my friend around 7 pm to talk to the GM. We spoke with two sales managers Greg Dietz and Scott Wells and they offered no help. I was told that the John McCarthy, General Sales Manager would contact me on 02/11/17. He called the next day and basically offered no help, instead he gave me two alternatives. 1) To buy the car that I didn’t want. 2) Loose the $2,500 dollars. This is wrong and an UNETHICAL way of doing business. I want my $2,500 dollars back. I never bought the car due to immoral ways the sales person tried to sell me a car. Knowing I was a first time buyer, blatantly taking advantage of me. This was the most unethical way of taking someone’s money, taking advantage of someone’s lack of knowledge of the car sales industry. Jason should be reprimanded for his sales tactics and I need to be refunded, it’s the right thing to do. My issue has been resolved after going back and forth for a week but I would like other buyers to be aware. More
by Sam
Employees Worked With
Scott Wells, John McCarthy, Jayson Navarro, Greg Dietz
March 27, 2017
Great experience with Jayson The whole process was low key and low pressure. We were comparing a few SUVs and test drove the CRV a couple months before we decided to go with Hond The whole process was low key and low pressure. We were comparing a few SUVs and test drove the CRV a couple months before we decided to go with Honda and Jayson did not haunt us after the test drive to buy it. We were clear we were looking and that if we decided on the CRV we would be back. After deciding on the CRV we contacted Jayson and came in and completed the transaction quickly. Jayson was great to work with and I would recommend him to others. More
by Honda CRV buyer
Employees Worked With
Jayson Navarro
March 27, 2017
Jayson Above and beyond Jayson has been one of the best Sales Rep I have experienced working with. He worked with me to get me in the right car, and the right situation. He w Jayson has been one of the best Sales Rep I have experienced working with. He worked with me to get me in the right car, and the right situation. He was helpful throughout the whole process. On top of it, he got me the highest value towards my trade in. Overall Jayson assured me to get me in a new car, and he kept his word. It was a smooth, and quick transition. I was fortunate enough to drive off with my new Honda. Thanks Jayson More
by Nieves.CHA
Employees Worked With
Abe, Scott, Jayson Navarro
March 24, 2017
Amazing Sales People and Service I have bought several vehicles from this dealer and they really listen to me and what I am looking for in a vehicle. The sales people are very kind an I have bought several vehicles from this dealer and they really listen to me and what I am looking for in a vehicle. The sales people are very kind and attentive, but not pushy. They are very knowledgeable about all vehicles and their capabilities. The service department is equally helpful and considerate. They always take great care of me and do a great job without making me wait very long! More
by JCaron
Employees Worked With
Scott Wells, Bobby Gazza, Joel Richards, Jayson Navarro, Michael Hagopian
March 24, 2017
great deal in a short time Really appreciate working with Vadim Plesca who was extremely helpful, focused on details and finding the best option for our situation. It was a plea Really appreciate working with Vadim Plesca who was extremely helpful, focused on details and finding the best option for our situation. It was a pleasure to contact and have a deal More
by IS23
Employees Worked With
Vadim Plesca, Mike Strenstream
March 24, 2017
Great Experience with Vadim My Honda shopping experience was overall very positive because of Vadim. Very respectful and accommodating. If you go here, I would suggest asking f My Honda shopping experience was overall very positive because of Vadim. Very respectful and accommodating. If you go here, I would suggest asking for Vadim More
by Honda Shopper
Employees Worked With
Vadim Plesca
March 21, 2017
Excellent, professional transaction This is easy. This will be our sixth Honda from Bernardi. In addition to excellent handling by sales and management, we were greatly influenced by y This is easy. This will be our sixth Honda from Bernardi. In addition to excellent handling by sales and management, we were greatly influenced by years of superior, personalized responsiveness from the Service Department. We're treated like "part of the family." Further, we've recommended Bernardi to friends and colleagues, many of whom had purchased vehicles there. More
by Zoe1
Employees Worked With
Heather Caravantes, Scott Wells, Bobby Gazza, Jayson Navarro, Adam Shapiro
March 21, 2017
Very happy with Bernardi Honda Natick I was in the market for a new car to replace my old 2005 Honda CR-V that I had gotten used about six years ago. I walked into Bernardi Honda with my w I was in the market for a new car to replace my old 2005 Honda CR-V that I had gotten used about six years ago. I walked into Bernardi Honda with my wife on a Friday afternoon (without an appointment). We were greeted by Jayson and I told him I was interested in test driving a CR-V and HR-V. At that point I had studied six cars from three different makers and wanted to get a hands on feel for the new 2017 Honda models. Jayson was very polite, listened to what I was looking for and was able to get me into a couple cars to test drive. Following the test drive we sat down, went over my budget and details about the cars. I informed Jayson that Bernard Honda was the first stop of three dealerships I was visiting that weekend and I was planning to test driving a couple different makes of cars before coming to a final decision. Jayson was VERY respectful of this and I greatly appreciated that about him. He did not make me feel pressured that I had to make a decision that very day. He was able to send me off with his card and a brochure about the car I was liking most of the Hondas. The following day I visited two other non-Honda dealerships and my experiences were just awful. I had salesmen try to get me to put a deposit down the same day, then his manager talk down to me as if I didn't realize how good of a deal I was being offered. Then another salesman try to get details about what the other dealerships were offering me like an ex-girlfriend wanting to know my whereabouts. I never felt that I was treated like a person anywhere other than Bernardi Honda. Just two days after meeting Jayson I was back at Bernardi Honda ready to put down a deposit for the car I wanted. My wife and I started the signing processes and two weeks later I drive home with a brand new 2017 Honda HR-V. Bernardi Honda of Natick really did make buying this car a smooth transition. I would recommend Honda and Jayson to anyone. More
by csullivan1980
Employees Worked With
Jayson Navarro
March 20, 2017
New Truck I was looking for a quality new truck and found it at Bernardi Honda. With the help of salesman Walter Garrote, the entire process was easy flawless. I was looking for a quality new truck and found it at Bernardi Honda. With the help of salesman Walter Garrote, the entire process was easy flawless. Walter was knowledgeable and always pleasant to work with. He provided his email and cell phone and was always in constant contact. Thank you again Walter. More
by delp241
Employees Worked With
Walter Garrote
March 19, 2017
Unfair treatment!!! I took my car for service, explained everything that I wanted to be done to the car. Make sure all fluid are at the right level and air in the tires. I took my car for service, explained everything that I wanted to be done to the car. Make sure all fluid are at the right level and air in the tires. The guy was very rude and being really disrespectful towards me. I was very disappointed. Ten minutes later he returned your car is all set. He didn't check the fliud at all he just put air in the tires. A day later I was at work my car was leaking badly I couldn't drive it. I called tow truck, I'm thinking I just took the car for services so what's going. The guy didn't do nothing to it just air in the tires. They looked up in the system it wasn't recorded which means he didn't do nothing it shows I wasn't even there for service at all. I was so upset if I knew I could have taken it somewhere else. I called to set up an appointment to talked to the manager on service department. He told me to come down I went there. He wasn't being helpful, he couldn't listen to me at all he was talking over me. He said "Your problem didn't happened right after you leave here so how do you know your car wasn't fixed". I left really upset. I know if it was a different person they could have handled things different. But because of my color that's what I got. I started working with Prime Honda in West Roxbury I bought a brand new Honda CRV 2016. Very nice people great service!! More
by Zebby
Employees Worked With
John Angelo
