
Bernardi Toyota
Framingham, MA
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Everyone at the dealer was helpful. Mr. Spezzano went the extra mile to explain my car's problems and he offered sound advice. This particular dealership is not where I bought my car and is not near my the extra mile to explain my car's problems and he offered sound advice. This particular dealership is not where I bought my car and is not near my house but because of my experience with this dealership I will return. It was my best experience with a dealer. More
Todd Downes did a great job and went above and beyond with our service call. He helped me with my three children to get them in and out of the car and assisted me with the car seats. Thanks! with our service call. He helped me with my three children to get them in and out of the car and assisted me with the car seats. Thanks! More
Service was exellent. I hate the process of buying a car and Ms. Miranda was extremely helpful throughout and made this a really easy and pleasant experience. Mr. Kassam was very helpful and accommodating t and Ms. Miranda was extremely helpful throughout and made this a really easy and pleasant experience. Mr. Kassam was very helpful and accommodating through the financial aspects and very congenial. I can honestly say it was fun. More
Very happy with the service and knowledge of the sales person. The dealership offered a low pressure approach and respected my opinions and wishes. My only regret was not purchasing the vechicle on Satu person. The dealership offered a low pressure approach and respected my opinions and wishes. My only regret was not purchasing the vechicle on Saturday 9/24 and working with the Sales Manager, Jim Lucido. He seemed to have a better understanding of customer service than the other sales manager we dealt with. More
Pavel was very knowledgable and helpful in helping us to select our Prius. His professianalism and happy attitude put us at ease and reassured us that we made a right decision about buying a car from Bernar select our Prius. His professianalism and happy attitude put us at ease and reassured us that we made a right decision about buying a car from Bernardi. Finance manager Rob was excellent and helpful. If you need a car, go see Pavel. More
I got my 2005 toyota corolla to bernardi toyota for a mini service and they told me that there was a leakage in my car's power steering line and it needed to be replaced. They asked me to make an appoint mini service and they told me that there was a leakage in my car's power steering line and it needed to be replaced. They asked me to make an appointment when I was ready and bring in the vehicle for repairs. I called up a few days later and made an appointment for the work. Took my vehicle to the dealership on the appointment time and was told that my car will be all set in 4 hours. I left the car and went back. About 3.5 hours later, the supervisor called me to tell me that they do not have the parts. Though this dint go as well but the dealership was very good in reacting to this and they explained to me the changes they were putting into the process to see that this is not repeated. They offered me a free rental for the period when they had my car back for work and also offered me a great discount. More
We went to look at available used Camrys, and to discuss the financing options available. We found a car we liked, and negotiated a great price. Our salesman was knowledgeable and there was no pressure to the financing options available. We found a car we liked, and negotiated a great price. Our salesman was knowledgeable and there was no pressure to act. We ended up financing the car, and our experience with the financing staff was easy and professional. I would recommend Brenardi Toyota to everyone. More
Exciting, a bit nerve wracking... But WOW what a ride! From beginning to end, details were looked at... An answer was found to every question. backup support from Toyota team. We were sent on our way sm From beginning to end, details were looked at... An answer was found to every question. backup support from Toyota team. We were sent on our way smiling! More
My car "died" in my driveway after returning home from work. I called Bernardi Service and then AAA to have my car towed in to be diagnosed. It turned out to be the starter and a valve vacuum home from work. I called Bernardi Service and then AAA to have my car towed in to be diagnosed. It turned out to be the starter and a valve vacuum switch (?) I received excellent service over the phone when I initially called. The next morning, I received a call from Todd Downes at 8:30am with the diagnosis and again at 11:00 to tell me the car was ready. The service was prompt and Todd was very courteous and thoroughly explained what was going on. It was a pleasure to work with him. Other than the cost (YIKES!!!) I was totally satisfied with my experience. More
I thought I would have a difficult time getting service, but instead they fixed my car without questions. I was out of town and Erin helped me like I was one of their regular customers. Thanks! but instead they fixed my car without questions. I was out of town and Erin helped me like I was one of their regular customers. Thanks! More