
Bernardi Toyota
Framingham, MA
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I got several quotes from other dealers for 2011 Camry LE. One quote is $204xx from another dealer. I stopped by Bernardi and test drive a car with 143 miles, at the same time somebody checked my 1998 Cam LE. One quote is $204xx from another dealer. I stopped by Bernardi and test drive a car with 143 miles, at the same time somebody checked my 1998 Camry for trade-in value. After all these done, negotiation started, the saleperson brought up a price of $214xx for the 143 miles new car, the trade-in value is much below KBB value. I said: show me your best price, tell me you are willing to compete with other dealers. That guy dare not to answer me these questions and just want to push me sign. Eventually the manager came out, said: this is invoice price, we can't go below $214xx, blahblah. I had to show the $204xx quote again, they just didn't want to look at the quote. I visited so many delaer, this is the only one who had no any aggresivenese and gut to compete price, they just want to fool around and survive by cheating and lying. More
Car buying is generally a stressful experience. This is my second purchase at this dealership. Both times I have found the experience to be pleasant. The sales staff is pleasant, helpful and not pushy and my second purchase at this dealership. Both times I have found the experience to be pleasant. The sales staff is pleasant, helpful and not pushy and are willing to talk straight to you. The salesperson Iurii Kryvanych went out of the way to let us take our time and figure out what we needed. More
They made the experience fun. I feel I got a great car (had my mechanic check it out and he gave it an A+) for a very fair price. Also got a fair price for my trade in. Was treated with respect and actu (had my mechanic check it out and he gave it an A+) for a very fair price. Also got a fair price for my trade in. Was treated with respect and actually had a lot of laughs in the process. Car was waiting for me when I brought to my mechanic, with a full tank of gas. On delivery, Yuriy, my sales person, went through the entire car with me, just to make sure everything looked good. I would definitely buy another car from them...new or used. Leslie More
We were in market for 2011 Toyota Sienna LE AWD. After visiting 3 dealers, we visited Bernardi. Sales person Marcos took good care of us. They had Sienna that we were looking for. We went thru what we had visiting 3 dealers, we visited Bernardi. Sales person Marcos took good care of us. They had Sienna that we were looking for. We went thru what we had mind (invoice cost, trade-in value etc.) Without any sales pressure, deal was closed in 30 mins. Business manager – Jimmy was quick and concise to our needs. He was not trying to sell those aftermarket options etc. Overall we had a very good experience and will recommend to friends and family members. More
My husband and I have now purchased 2 cars from here in the past year. We were very pleased. Our latest purchase was my venza. We went in just looking and ended up with a new car. The salesman Ron greet the past year. We were very pleased. Our latest purchase was my venza. We went in just looking and ended up with a new car. The salesman Ron greeted us at the door immediately with a friendly smile. He asked what we were looking for and took us to see them. Once I got to test drive the car I fell in love. The car was a little bit more than I wanted to spend, and the car that was closer to the payment I wanted didn't have the features. When we went back into the show room John, the manager was able to work with us and get us the car we wanted for an affordable price! We went in on a Sunday and I didn't want to pick up the car until Friday because I was going to be out of town for business, but when I returned a day early, the staff was very accomidating and able to process everything in a quick and efficient manner. Since my original salesman Ron was off this day, Marcos was able to assist me. He made sure that I got everything I needed. Everyone that I dealt with was friendly and made sure that I left a happy customer. Also all of the guys at the desk in show room were very friendly and helped with anything I needed when it came to paperwork I had to fill out. Overall I was very pleased with the service and will definetly return when its time for a new car :) More
We decided after searching for quite a while to stop by Bernadi and found out what they had on stock... after all that we purchased pre-owend certified toyota tacoma and my husband as been very pleased wit Bernadi and found out what they had on stock... after all that we purchased pre-owend certified toyota tacoma and my husband as been very pleased with it. The transaction was smooth as well as Miguel help us out as well.. I have never gone to a dealer and got the service I got from Bernadi Toyota. The staff was great and they were willing to help us out in any way they could off. Very Grateful with every one @ Bernardi! Thank you again! More
jessica has been very professional, pleasant, service-oriented, customer-oriented, helpful in every way possible! She has demonstrated exceptional follow-through skills, been detail-oriented and service-oriented, customer-oriented, helpful in every way possible! She has demonstrated exceptional follow-through skills, been detail-oriented and always appears interested and happy to help the customer! I was a 4-time honda accord lease customer always driving a standard and i was apprehensive about the switch to a camry and automatic. however, she made me feel assured during the entire process, which lasted at least a few weeks. she never made me feel that she was becoming impatient with my indisiveness and always desired to help with concerns or questions. she provided so much information about the camry and their dealership, so much so, that i never saw the vehicle nor her until the day of the signing the actual paperwork. she asked me a few times if i wanted to see and test drive the vehicle first, but i told her that she provided such a great visual of the car and its features, and that i was certain that i wanted to work with her and her dealership. i could have gotten a better price elsewhere, but i felt the better quality was with jessica and bernardi, so i paid more for better quality. i have called her in the meantime, since picking up the vehicle, just to ask a few basic questions, and she always answers her phone and patiently listens and then patiently answers my questions, which i should have already known. she has always made me feel welcome as a customer, and never hesitate to call with any questions at all. it is nice to know that you do not lose touch with the salesperson that you obtained the vehicle from! her presentation of the car and the dealership was very impressive as well. i will recommend everyone to her! More
I would absolutely recommend Bernardi to anyone buying a new car. Their professionalism is top-notch and they truly care about you and if you are happy and satisfied with your purchase. They are great in new car. Their professionalism is top-notch and they truly care about you and if you are happy and satisfied with your purchase. They are great in the service department as well. Buy your next car from Bernardi Toyota!!! More
I was and out within 2 hours and we had a deal done. They did whatever they could to get me loan which I was in desparate need. Marcos drove all the way up to New Hampshire where I work to bring me pap They did whatever they could to get me loan which I was in desparate need. Marcos drove all the way up to New Hampshire where I work to bring me papers to sign. Marcos was very friendly and whilling to do whatever it took to get the job done More
We did not have a good experience at this dealership. I made it clear to them that I'd like to do some research before buying. I was told that they would be interested in buying my trade in even if I did n made it clear to them that I'd like to do some research before buying. I was told that they would be interested in buying my trade in even if I did not buy a car from them but came back with a ridiculous trade in value. We worked with Pavel who seemed nice and fairly knowledgeable and he showed us a few cars. We then test drove one but it had a large mileage and the price was high. We said we would have to think about it. Pavel then called his manager (John) who tried to pressure us into buying the car we drove. Pavel also said he did not sell many cars this month. I found the experience to be bad and not helpful. More