Bernardi Toyota

jessica has been very professional, pleasant, service-oriented, customer-oriented, helpful in every way possible! She has demonstrated exceptional follow-through skills, been detail-oriented and service-oriented, customer-oriented, helpful in every way possible! She has demonstrated exceptional follow-through skills, been detail-oriented and always appears interested and happy to help the customer! I was a 4-time honda accord lease customer always driving a standard and i was apprehensive about the switch to a camry and automatic. however, she made me feel assured during the entire process, which lasted at least a few weeks. she never made me feel that she was becoming impatient with my indisiveness and always desired to help with concerns or questions. she provided so much information about the camry and their dealership, so much so, that i never saw the vehicle nor her until the day of the signing the actual paperwork. she asked me a few times if i wanted to see and test drive the vehicle first, but i told her that she provided such a great visual of the car and its features, and that i was certain that i wanted to work with her and her dealership. i could have gotten a better price elsewhere, but i felt the better quality was with jessica and bernardi, so i paid more for better quality. i have called her in the meantime, since picking up the vehicle, just to ask a few basic questions, and she always answers her phone and patiently listens and then patiently answers my questions, which i should have already known. she has always made me feel welcome as a customer, and never hesitate to call with any questions at all. it is nice to know that you do not lose touch with the salesperson that you obtained the vehicle from! her presentation of the car and the dealership was very impressive as well. i will recommend everyone to her! More

I would absolutely recommend Bernardi to anyone buying a new car. Their professionalism is top-notch and they truly care about you and if you are happy and satisfied with your purchase. They are great in new car. Their professionalism is top-notch and they truly care about you and if you are happy and satisfied with your purchase. They are great in the service department as well. Buy your next car from Bernardi Toyota!!! More

I was and out within 2 hours and we had a deal done. They did whatever they could to get me loan which I was in desparate need. Marcos drove all the way up to New Hampshire where I work to bring me pap They did whatever they could to get me loan which I was in desparate need. Marcos drove all the way up to New Hampshire where I work to bring me papers to sign. Marcos was very friendly and whilling to do whatever it took to get the job done More

We did not have a good experience at this dealership. I made it clear to them that I'd like to do some research before buying. I was told that they would be interested in buying my trade in even if I did n made it clear to them that I'd like to do some research before buying. I was told that they would be interested in buying my trade in even if I did not buy a car from them but came back with a ridiculous trade in value. We worked with Pavel who seemed nice and fairly knowledgeable and he showed us a few cars. We then test drove one but it had a large mileage and the price was high. We said we would have to think about it. Pavel then called his manager (John) who tried to pressure us into buying the car we drove. Pavel also said he did not sell many cars this month. I found the experience to be bad and not helpful. More

Pleasure to do business with. Sales rep (Marcos) was knowledgeable, curtious, follow up was excellent. Marcos made a point of showing us the features of the car, including a second test drive he sugges knowledgeable, curtious, follow up was excellent. Marcos made a point of showing us the features of the car, including a second test drive he suggested to point out answers to some of our questions. After we purshased the car, he made a point of helping us to set up our bluetooth, program radio, etc. He took us through the car in detail from the trunk to the dash so we were really prepare to drive out of the showroom. Finance manager was also very helpful throughout the registration process. Good stock of cars to chose from. Everyone pleasant and helpful. More

Letter sent to manager: 4/21/11 Dear Mr. Gregoire: Letter sent to manager: 4/21/11 Dear Mr. Gregoire: I like many people hate the thought of buying a new car. I always feel like it's a game and Letter sent to manager: 4/21/11 Dear Mr. Gregoire: I like many people hate the thought of buying a new car. I always feel like it's a game and that somehow I will lose. I made several trips to my local Toyota dealership (Ira/Milford) and never felt comfortable dealing with them. On a whim, I emailed your dealership (along with several others). Brandon replied promptly and was a pleasure to deal with. I should note that not one other dealership replied, and I was a buyer ready to purchase if I could make the right deal (and I knew exactly what I wanted). I put $1000 down on the car that evening, sight unseen, after just a couple emails. I was nervous coming in the next day because I figured while we had worked out much of the deal by email, the old bait and switch tactic would be pulled. I was greeted warmly by Pavel and he treated me with respect and courtesy the entire time I was at your dealership. The deal discussed by email was honored and the entire experience was better than I could have ever imagined. Pavel, Rob and even the other salesmen walking by were wonderful to me. Heck, they even fed me pizza and coke as I waited for insurance paperwork and a new license plate :) I only briefly met the service department but I was impressed with the way it is run. Overall I cannot thank you and your team enough for such an EXCELLENT buying experience. I have told many people how well it worked out. I thank you so much for this. It is my first time buying a car on my own and now I know there is a good dealership out there. I will be giving everyone EXCELLENTS on the survey I receive. I really was impressed. Pavel was truly a great guy to deal with so please pass on my thanks to him. More

Marcos was great. He was relaxed, friendly, no high pressure sales. He had the car ready for me when I arrived. After I bought the car, I returned a couple of days later to pick up the plates and men pressure sales. He had the car ready for me when I arrived. After I bought the car, I returned a couple of days later to pick up the plates and mentioned that I hadn't realized, but the rear seat was missing one of the headrests. Marcos didn't blink, he went out to the lot, found a matching headrest and put it on. I'd gladly recommend Marcos and Bernardi Toyota in general. More

Hi Toyota: It's my pleasure to inform you my Hi Toyota: It's my pleasure to inform you my experience purchasing a car with this Dealer (Berandi)and the whole staff was comfortable, cooperative Hi Toyota: It's my pleasure to inform you my experience purchasing a car with this Dealer (Berandi)and the whole staff was comfortable, cooperative, and friendly. No other dealer can compare to them. If I was the owner I'd be proud to have them to having them working for me. The place was clean, staff were professional, lounge/waiting area clean & fresh food/drinks, the lot & cars clean, and the restroom clean, child area clean & items for activity efficient, the staff look neat & professional, and overall from 1-5 I rate 10! I wish the Dearler & family a much success... Regards, Veronica Colon More

Everything went excellent! My sales person Jessica was not pushy and very helpful through every part of the process. We had been looking at the Highlander for several months and Jessica gave us everythin not pushy and very helpful through every part of the process. We had been looking at the Highlander for several months and Jessica gave us everything we were looking for to make the leap to get the purchase. I really appreciated the extra steps she took with setting up my bluetooth and the walk through for service appointments and where everything was at the dealership was very helpful and not something we have had before when purchasing a vehicle. I would reccomend Bernardi and Jessica with no hesitation! More

The sales person (Ron) who helped us was understanding of our needs. He listened to what we needed in a vehicle and answered all our questions. The sales manager was also very helpful and accommodating. Eve our needs. He listened to what we needed in a vehicle and answered all our questions. The sales manager was also very helpful and accommodating. Even the business manager although very busy was friendly too. More