Bernardi Toyota

Letter sent to manager: 4/21/11 Dear Mr. Gregoire: Letter sent to manager: 4/21/11 Dear Mr. Gregoire: I like many people hate the thought of buying a new car. I always feel like it's a game and Letter sent to manager: 4/21/11 Dear Mr. Gregoire: I like many people hate the thought of buying a new car. I always feel like it's a game and that somehow I will lose. I made several trips to my local Toyota dealership (Ira/Milford) and never felt comfortable dealing with them. On a whim, I emailed your dealership (along with several others). Brandon replied promptly and was a pleasure to deal with. I should note that not one other dealership replied, and I was a buyer ready to purchase if I could make the right deal (and I knew exactly what I wanted). I put $1000 down on the car that evening, sight unseen, after just a couple emails. I was nervous coming in the next day because I figured while we had worked out much of the deal by email, the old bait and switch tactic would be pulled. I was greeted warmly by Pavel and he treated me with respect and courtesy the entire time I was at your dealership. The deal discussed by email was honored and the entire experience was better than I could have ever imagined. Pavel, Rob and even the other salesmen walking by were wonderful to me. Heck, they even fed me pizza and coke as I waited for insurance paperwork and a new license plate :) I only briefly met the service department but I was impressed with the way it is run. Overall I cannot thank you and your team enough for such an EXCELLENT buying experience. I have told many people how well it worked out. I thank you so much for this. It is my first time buying a car on my own and now I know there is a good dealership out there. I will be giving everyone EXCELLENTS on the survey I receive. I really was impressed. Pavel was truly a great guy to deal with so please pass on my thanks to him. More

Marcos was great. He was relaxed, friendly, no high pressure sales. He had the car ready for me when I arrived. After I bought the car, I returned a couple of days later to pick up the plates and men pressure sales. He had the car ready for me when I arrived. After I bought the car, I returned a couple of days later to pick up the plates and mentioned that I hadn't realized, but the rear seat was missing one of the headrests. Marcos didn't blink, he went out to the lot, found a matching headrest and put it on. I'd gladly recommend Marcos and Bernardi Toyota in general. More

Hi Toyota: It's my pleasure to inform you my Hi Toyota: It's my pleasure to inform you my experience purchasing a car with this Dealer (Berandi)and the whole staff was comfortable, cooperative Hi Toyota: It's my pleasure to inform you my experience purchasing a car with this Dealer (Berandi)and the whole staff was comfortable, cooperative, and friendly. No other dealer can compare to them. If I was the owner I'd be proud to have them to having them working for me. The place was clean, staff were professional, lounge/waiting area clean & fresh food/drinks, the lot & cars clean, and the restroom clean, child area clean & items for activity efficient, the staff look neat & professional, and overall from 1-5 I rate 10! I wish the Dearler & family a much success... Regards, Veronica Colon More

Everything went excellent! My sales person Jessica was not pushy and very helpful through every part of the process. We had been looking at the Highlander for several months and Jessica gave us everythin not pushy and very helpful through every part of the process. We had been looking at the Highlander for several months and Jessica gave us everything we were looking for to make the leap to get the purchase. I really appreciated the extra steps she took with setting up my bluetooth and the walk through for service appointments and where everything was at the dealership was very helpful and not something we have had before when purchasing a vehicle. I would reccomend Bernardi and Jessica with no hesitation! More

The sales person (Ron) who helped us was understanding of our needs. He listened to what we needed in a vehicle and answered all our questions. The sales manager was also very helpful and accommodating. Eve our needs. He listened to what we needed in a vehicle and answered all our questions. The sales manager was also very helpful and accommodating. Even the business manager although very busy was friendly too. More

I interacted with a new sales person by the name of Pavel. He was a good listener and tried to answer any question or concerns I had to the best of his ability. I then interacted with Mr. Garcia (Mi Pavel. He was a good listener and tried to answer any question or concerns I had to the best of his ability. I then interacted with Mr. Garcia (Miguel) who was the Used Car Manager. I had some verbal requests in which they were all addressed by him and eventually I picked up the car. On the same day of the pickup, I noticed an issue from driving on the highway which had not been noticed before, and again, Miguel was very proactive in listening to my concern and having the issue addressed. For this issue, the car was going have to stay for a couple of days and Mr. Garcia instantly made arrangements for my having a free car rental for the duration. Over-all, I have no apprehension of recommending this dealership to anyone interested in the purchase of a car, given my positive interaction with both the sales individual as well as his manager. More

These guys charged me $90 just to hook my car up to a diagnostic reader to begin discovering what was wrong with my car. You can buy your own diagnostic meter for about $70 a Sears or any auto hardware s diagnostic reader to begin discovering what was wrong with my car. You can buy your own diagnostic meter for about $70 a Sears or any auto hardware store. Then they replaced my thermostat and charged me more than $200 for parts and labor, when what I needed was a new catalytic converter. After four visits to get my inspection sticker approved, I finally wound up going to Boch Toyota in Norwood. They immediately discovered the problem and fixed it for $700. I called Bernardi to find out how much they would have charged me and they said $1,400. On top of that experience, they tried to sell my son a car that they said was in perfect condition and had never been in an accident. I found a long crack along the underside of the body upon inspection, which the salesman brushed off as minor damage. We again ended up going to another dealership and were very satisfied. There ya go. Do not go to this dealership. More

Salesman was very cocky and disrespectful - didn't want to bother his sales managers with a number until I signed to a price that I was willing to pay. He told me his relationship with the sales managers to bother his sales managers with a number until I signed to a price that I was willing to pay. He told me his relationship with the sales managers was important to him and didn't want to keep bothering them until I signed. Told me that I would get 1.9% then said the sales manager overrode him and it was 1.9% for 36 months not the 60 that he quoted me. I had purchased extras to be installed the following week along with an inspection sticker. When I showed up for my appt. I was told that due to the impending snow storm they wouldn't be working??? I had to get very angry and speak with a service manager named Sal just to get an inspection sticker on my new vehicle - when I had mentioned to the service dept that it was illegal for me to drive the car without an inspection sticker I was told that it was my problem. When I went back the following week to finally have the extras installed, again, no appointment. I waited 30 minutes to speak with a manager or someone at the dealership that would take responsibility and finally left. The business manager called me and was very apologetic, blaming it on the salesman; she ended up bringing a rental to my house and taking my car back to have all extras installed. Michelle is definitely trying to make up for such a negative experience but I would never recommend this dealership. More

I have very bad credit and your team went out of their way to get me a car loan. This is my very first car laon and I must say your employees when above abd beyond their duties to help. Sorry to say I did way to get me a car loan. This is my very first car laon and I must say your employees when above abd beyond their duties to help. Sorry to say I did got Boch first and they played around with me for three weeks and then finally said no they could not help me, but before they gave my answer I got so mad that I applied on line to your company and I received a call with 20 minutes from your internet sal person Brandon Reddy and he said that your company could have me. And they did help me. I would like the following people to get some sort of reconaniton for their wouk. Here are the names: Al Salas Business Manager, Brandon Reddy Sales Consultant, Miguel Garcia Certified Used Car Manager, Michelle Poore Business Manager, and Jessica Miranda Sales Consultant.You have a wonderful team of employees and I hope they are told about my whole tranaction that was conductored at you dealer ship. I will be comming back in a year to trade up to a pre certified car next and a year latler I will be getting a new car thanks to your team on helping me rebuild my credit so I am able to do this and hopefully use the same bank Chase. Thank you for have such a great team of employees. More

I had a very nice experience at Bernardi! My salesperson Miqual was so proffesional and personable that he made searching for a care easy and enjoyable. I would go back to Bernardi in a heartbeat! So far Miqual was so proffesional and personable that he made searching for a care easy and enjoyable. I would go back to Bernardi in a heartbeat! So far Bernardi has done everything they said they would and I am 100% happy with my purchase and the service I recieved! THANK YOU BRUNO, MICHELLE and MIGUAL!!!!!! More