Bernardi Toyota

Purchasing this car was a pleasure. The sales rep Purchasing this car was a pleasure. The sales rep Marcos Torres spent tons of time teaching me about the features of the Highlander and then spent Purchasing this car was a pleasure. The sales rep Marcos Torres spent tons of time teaching me about the features of the Highlander and then spent tons more when I brought my wife the next day. Thank you Marcos John Marino worked with me to get the competitive deal I was happy with. Manager John Martin helped me resolve the last of my questions and through it all Marcos continued to be non stop assistance through the process. He put in the extra effort to get the car registered and insured while I was there. There were roadblocks with my insurance and he made it happen. The finance managers also helped me with the special finance package I wanted. Job well done More

Jessica was very professional and answered all of my questions. Usually buying a car is very stressful experience, but Jessica made it easy and enjoyable. At no time did I feel "pressured" and left with questions. Usually buying a car is very stressful experience, but Jessica made it easy and enjoyable. At no time did I feel "pressured" and left with the exact car that I wanted. I would definitely recommend this dealership to all of my family and friends. More

Have bought many cars over the years from Bernardi Toyota & have always bought them from John (JR) Roberts. He is knows the Toyota products & is very good at explaining how & when to use the car features. Be & have always bought them from John (JR) Roberts. He is knows the Toyota products & is very good at explaining how & when to use the car features. Bernardi Toyota has many cars on the lot, and is a very clean & bright showroom. PS-also had a very good experience with John Marino, sales manager & Michelle Poore, who discussed financing options with us. Kudos to JR, John & Michelle & again, we will continue to purchase cars from Bernardi Toyota in Framingham, Massachuestts!! More

Very clean , organized and well presented dealership. The people we dealt with were patient and detailed in presenting information. At no time during the process were we ask to wait an unreasonable amout of people we dealt with were patient and detailed in presenting information. At no time during the process were we ask to wait an unreasonable amout of time. Car was readt a promised with no loose ends. Overall, a great experience. More

Miguel took care of my concerns in a frienly and profressional manner. I liked that. I see I need 250 characters to complete my website registration. I will add that I will speak to my frieds/assoc profressional manner. I liked that. I see I need 250 characters to complete my website registration. I will add that I will speak to my frieds/associates and advise them to call on Bernardi Toyota and speak to Miguel for a good deal. More

Went to purchase a certified Toyota Sienna. John showed us several that looked to be well maintained, and we selected the one with the fewest miles. Price negotiations were fair, and we didn't feel that he us several that looked to be well maintained, and we selected the one with the fewest miles. Price negotiations were fair, and we didn't feel that he tried to pressure us into buying options we did not want - he laid them out, explained the benefits, and accepted our choices (we did make it clear that we had done our reasearch and knew what we wanted up front). After looking a several other dealers, we came back to Bernardi, and John tied up the deal quickly and within half a day we had our car. I would recommend John and Bernardi to others. More

Initially all of my business was conducted over the phone since I was traveling. Josh and the other members who helped me out were extremely conscientious of my time when they called and made the entire ove since I was traveling. Josh and the other members who helped me out were extremely conscientious of my time when they called and made the entire over-the-phone process very easy. They had to locate the car I really wanted, and even though it was difficult to find the exact color, they did! And in a very short amount of time. One I got there, they were opening the door for me, serving beverages, and being about the friendliest folks I've ever met at a dealership. The four people who stuck out the most for me were John at the front desk - super friendly, Jess who opened the door for me several times and was a great liaison, Michelle who put all the documentation together very quickly and explained things thoroughly, and finally Josh, who saw me thought from beginning to end in the friendliest, most efficient manner I've ever seen. More

So, I called the dealership because I saw a car online in their used inventory that I was very interested in. I specifically asked the sales rep (Josh) on the phone to go out into the parking lot and "eyeba their used inventory that I was very interested in. I specifically asked the sales rep (Josh) on the phone to go out into the parking lot and "eyeball" the car himself because the description online called the car a sedan but the picture was clearly a wagon. He called me back to tell me that it was indeed a wagon, and confirmed that he had seen it with his own two eyes. I told him I wanted to be sure because I was driving in from some distance away (almost 100 miles!), and I didn't want to waste my time. When I arrived at the dealership, I asked to see the car and was seated in the waiting area. About 10 minutes later, they come back to me to tell me that the car I was interested in was sold and then tried to talk to me about another car. I thought the bait-n-switch thing was frowned upon....wonder if the GM knows that this is going on? More

Very friensly, courteous, customer service oriented environment. I have bought many cars from many types of dealerships over the last 45 years, and I have to tell you that this was probably the most pl environment. I have bought many cars from many types of dealerships over the last 45 years, and I have to tell you that this was probably the most pleasant, efficient experience that I have ever had with a large volume dealership. Very eager to please with every issue we had, no matter how minor. I will definately be touting Bernardi's committment to excellence for quite a while. I would do business with them again in a heartbeat. More

This is our second excellent experience buying a car at Bernardi. We worked with two salesmen (the one we had when we bought a Prius in 2009) and one that was on the night we went to the dealership. Ever Bernardi. We worked with two salesmen (the one we had when we bought a Prius in 2009) and one that was on the night we went to the dealership. Everything was smooth and customer friendly. We also have had very good experiences with their service department. Their personnel are friendly, efficient and acomodating. More