
Bernardi Toyota
Framingham, MA
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Bruno was very friendly and helpful. He listened well and gave us all the info we needed on the kind of car we were looking for (Toyota Highlander), and then offered what we considered a fair price for a new gave us all the info we needed on the kind of car we were looking for (Toyota Highlander), and then offered what we considered a fair price for a new one. When the model with the features we wanted was not in their lot, he and the sales team found us a car and had it delivered to Bernardi the next day. We needed the car quickly and they got it ready for us promptly. Highly recommended salesman and dealership. More
Overall, I had a great experience with this dealership and with Luciano. Of course there was the typical exchange of "You have to go lower", "But we're already losing money", "No! Of course you're not los and with Luciano. Of course there was the typical exchange of "You have to go lower", "But we're already losing money", "No! Of course you're not losing money, otherwise you wouldn't be selling it to me!", but they were pleasant throughout and eventually we settled on a great price. Luciano gave me his cell phone number and was available to answer any questions I had/discuss arrangements after the purchase was made, even on his day off. On top of that, he was a nice guy. I'd definitely recommend asking for him by name, More
Steve was wonderful--patient and knowledgeable, extremely likeable which was icing on the cake...the car is great -- I am a long-time Toyota user. I highly recommend Steve Kiviat for sales and look forward likeable which was icing on the cake...the car is great -- I am a long-time Toyota user. I highly recommend Steve Kiviat for sales and look forward to keeping in touch for support as needed. More
I dealt with Ron when I bought a 2010 Prius. He beat every other dealership I contacted by a few hundred dollars, then drove the car to my neighboring state. The price was excellent, as was the service every other dealership I contacted by a few hundred dollars, then drove the car to my neighboring state. The price was excellent, as was the service. If you're in the market for a new Toyota, I'd recommend giving Ron a call. More
Marcus Torres was extremely accommodating and listened with interest to all my concerns regarding the leasing of a new Corolla. He was very thorough showing me all the new features of the 2010 Corolla. Mr with interest to all my concerns regarding the leasing of a new Corolla. He was very thorough showing me all the new features of the 2010 Corolla. Mr. Torres answered my questions with the necessary information and made me feel comfortable when he took my budgetary constraints into consideration upon my selection of an appropriate vehicle. He has a very approachable manner and his well groomed demeanor added a customer confidence as he explained the progress of Toyota's engineering during our conference. More
Steven Kiviat was an excellent salesman. With Steve, purchasing a new Toyota RAV4 was a very efficient process in both picking the car and negotiating the deal. He was also very pleasant to work with a purchasing a new Toyota RAV4 was a very efficient process in both picking the car and negotiating the deal. He was also very pleasant to work with and came in on his day off for me to pick up the car. Bernardi has enough inventory that they had the car I wanted on the lot and I purchased it with only 4 miles on the odometer. Very good experience. More
Ron Gamble gave me excellent service when I bought a used Toyota at Bernardi. He took a special interest from the moment I walked into the showroom until I drove the car out of the lot. He ensured the car Toyota at Bernardi. He took a special interest from the moment I walked into the showroom until I drove the car out of the lot. He ensured the car got its state inspection sticker, state registration and was detailed inside and out. More
I was very happy with the speed of the transaction. Bob was a great facilitator to the deal and Bill cemented it. Michelle in finance was very helpful as well in the "11th hour" to make the deal happen, a was a great facilitator to the deal and Bill cemented it. Michelle in finance was very helpful as well in the "11th hour" to make the deal happen, and Miguel was very helpful in putting the "icing on the cake". I was pleasantly surprized how easy the process was! More
Salesman reviewed all options and models of the type of vehicle we were looking for. Salesman then made great effort to match the vehicle we wanted and offered exactly what we wanted to pay. We had a tes vehicle we were looking for. Salesman then made great effort to match the vehicle we wanted and offered exactly what we wanted to pay. We had a test drive of a similar vehicle - same model but with different interior features - and both my wife and I were able to evaluate it on different road surfaces. There was also an identical vehicle on the lot (already sold) that we were able to examine closely, and from which we confirmed our interior features. The car we purchased was available in two days for pickup Overall a great experience. More
I had a great experience leasing my new Toyota Venza. I am actually a returning customer to this salesperson and dealership. Two months ago we bought a 4x4 Toyota Tundra Crewmax Limited Platinum for my hus am actually a returning customer to this salesperson and dealership. Two months ago we bought a 4x4 Toyota Tundra Crewmax Limited Platinum for my husband and we were so happy with the whole process that now I decided to go back and get a new car for myself too. We contacted Dan and scheduled an appointment to look at the Venza. Dan was extremely helpful and professional again and helped us with the selection process by showing us all the different models and options and comparing and contrasting all the features and figuring out what is important to us. He was very product-knowledgeable and I felt comfortable I was getting a good car and a good deal. The sales manager William Phillips was great too. He made me feel appreciated as a returning customer. During the financing process we dealt with Nancy who helped us come up with a monthly payment within our budget. I was happy with her work as well. After I signed the contract, Dan commnicated very effectively with me over the next few days and let me know the status and when the car would be ready for pick up. It took a few days to get everything squared away but due to his calls and messages I was not worried at all. Overall, I am one very happy customer. I was treated well and felt appreciated. I am happy with my car which drives very well; I am happy with the whole sales team, especially Dan Cushman, and I hope he is still there in three years when my lease is up. Thank you. More