Bernardi Toyota

Do not go to this dealership EVER!! They will scam and screw you every way possible. Not only are there prices ridiculous so is everyone that works there. No wonder why every time I went in there new peop screw you every way possible. Not only are there prices ridiculous so is everyone that works there. No wonder why every time I went in there new people were always there. They can not keep anyone. For example. Brought my car in for a check engine light because I was in the framingham area. They charged me $94!!! To tell me my gas cap was loose!! I brought my car to Ira toyota of milford before for a check engine light and it was the same problem (would of thought I would have learned) and they CHARGED ME NOTHING!!! You cant charge a customer $94 for that when it takes them maybe 20 minutes to hook up to a computer to say its the gas cap. They are ridiculous There is a reason no employee stays with them they are inconsiderate and they suck! BEWARE More

Recently purchased a new RAV4 V6 and was treated great and all questions got answered. I would definitely buy from this dealer again and in fact purchased a used car for my wife after my purchase. Scott and all questions got answered. I would definitely buy from this dealer again and in fact purchased a used car for my wife after my purchase. Scott and Jeff were professional and courteous throughout and expedited my sale. When my car receives service, Scott makes a point to pop in and say hi to see how things are going. It was truly a pleasure dealing with Bernardi! Kevin More

Test drives with this dealership were fine - the salesman, Scott, was friendly and put no pressure me during the process. However, one of the cars I was interested in had an unusually high asking pr salesman, Scott, was friendly and put no pressure me during the process. However, one of the cars I was interested in had an unusually high asking price (as in, at least $3000 over what a certified used car of that model, age, and features should cost - in fact, pretty similar pricing to a certified used car 2-3 years younger). I figured that negotiations would simply require a little more give-and-take than usual from both sides. Wrong. Almost immediately after starting negotiations, the sales manager (also named Scott) appeared, gave me a new high price, and abruptly refused to negotiate further when I didn't accept it. He then proceeded to offer me another car that, while an upscale version of a larger model, had an asking price at least $5,000 below what I knew it should be. Talk about red flags and great ways to raise suspicion and irritation in your customers. I ended up buying from a different dealership that was actually willing to price their cars and conduct negotiations properly. More

Not well treated by manager at Bernardi Toyota! STUPIDITY OR PREJUDICE AGAINST OVERSEAS! I WAS interested in buying a brand new Toyota Sienna a LE AWD, around U$ 30,000.00 at Bernardi Toyota, 1626 Worcester OR PREJUDICE AGAINST OVERSEAS! I WAS interested in buying a brand new Toyota Sienna a LE AWD, around U$ 30,000.00 at Bernardi Toyota, 1626 Worcester Rd. Framingham - MA! I offered U$ 10,000.00 download payment first to have 0% interest rate. They say that I do not qualify to have such rate because I do not have credit history in USA. They offered 12% interest rate! However, I had mentioned to them several times that I have secure financial history in my country. I also mentioned to them that my wife and myself are physicians, I got my PhD at Harvard School of Public Health, I am associated professor in Clinical Immunology in Medical School in University of Parana Brazil (one of the 10 top high Universities in Brazil), and I am in USA to work at Massachusetts General Hospital as a Research Fellow. I also mentioned that I just rent a house in Newton by U$ 2,650.00 per month. THEY DID NOT CONSIDER THAT IMPORTANT AT ALL. I decided to increase the download to U$ 12,000.00. The manager whose first name is Scott said that even that was not possible to decrease the interested rate. I asked if I increase the download payment to 90% of the car value he could considered 0% interest rate. This manager named Scott clearly mention in front of my wife and my two young daughters that “TOYOTA DOES NOT CONSIDERED YOU SUITABLE FOR SUCH SPECIAL RATE”. This all have Mr. Rick, the salesman, as witness. If this is the case, I considered that the idea of business from Toyota dealer in USA is different all over the world. Not only that, it expresses important signs of STUPIDITY and PREJUDICE AGAINST OVERSEAS. A man as any other with such a comprobable information has to be well treated specially in front of his family! NO CREDIT DOES NOT MEAN BAD CREDIT! However, for sure, TOYOTA lose a client, a business and gained someone that is going to buy with another dealer. NO ONE SHOULD BE TREATED IN SUCH WAY IN FRONT OF HIS FAMILY! I want to make clear that I will spread this fact to my family, all my friends, students and colleagues in USA and in Brazil by e-mail, phone or any means. I will make clear to them that TOYOTA does not care for his clients no matter how hard for years, they have being building a image of hardworker, honest and decent man for his family. I will make sure that my two daughters that they should continue to study hard and be like his father! I will also make sure that they never buy a TOYOTA car in their lives! J Hermenio C Lima, MD PhD More

I bought my 2003 Toyota Camry in December of 07. When I test drove this car the steering wheel squeaked and the brakes has a squeal to them. The salesman reassured me that this was "normal". In April I bro test drove this car the steering wheel squeaked and the brakes has a squeal to them. The salesman reassured me that this was "normal". In April I brought the car in for it's first scheduled maintenance and told the service dept. that the squeak in the steering wheel was now louder as was the squeal in the brakes. They said for a fee they could take care of the squeak, I declined saying they should have done it for free (which another dealship did) since it was like that when I bought the card. Then I was told that the front brake pad had missing shims and bent shims, pad and rotors were aftermarket and shims were roted off. They wanted to charge me, I declined, and after being a little more assertive that this car was like this when they sold it to me, they gave in and a month later they took car of the brake repairs. Since May of 08, I have had replace the battery (it was the original battery), and have been told that the PVC valve is cracked and should have been replaced at the 60,000 mi maintenance, (I didn't own the car then) Bernardi should have seen this in their pre-certification "safety" check. I have had it with this dealership and will take my car to Acton Toyota where they are honest and upfront and no surprises. More

Went to Bernardi with husband looking at either Sienna or Sequoia. Sales rep was very helpful showing us all of the features, test drive, telling us of the GREAT deals they are offering on Sequoias right no Sequoia. Sales rep was very helpful showing us all of the features, test drive, telling us of the GREAT deals they are offering on Sequoias right now. I went back the next day by myself ready to buy the Sequoia. Waited for a what seemed like forever for them to review my trade in. I decided to add the backing up sensor feature - almost $1K extra. Everything was going well until they brought me the price quote... I informed my sales rep to give me their best deal. I don't want to or have the time to be going back and forth negotiating. Well Sales Rep comes back with offered price - basically by adding the new feature and them deducting an amount - the price quoted was sticker!! I was shocked to say the least - so much for a GREAT deal. I was asked - "what do you think a GREAT deal is?" A Sales Manager then came over and brought me a computerized sheet that showed Invoice price and basically indicated that they can't come close to it....I got up and left - but had to ask for my keys back. Basically I felt that they were trying to take advantage of me being a woman buying a vehicle....I had done my homework - I knew list, I knew what others were payinf....I felt they were totally trying to pull a fast one. Even the night I was there with husband initially looking at the vehicle - A sales manager comes over to my husband to whisper how good a of deal they could give us....! Their loss - I had my title of my trade in and checkbook in my pocketbook ready to go. If I end up with a Toyota - it surely won't be from them! More

Sales is good but after service very poor, service at Bernadi Toyota is not as good as it use to be, everytime my car goes for service something breaks soon after. I have two 4Runners and got rid of one, Bernadi Toyota is not as good as it use to be, everytime my car goes for service something breaks soon after. I have two 4Runners and got rid of one, one to go. I will not buy a Toyota again. Toyota quality is no longer good as it use to, quality drop due to mass production. More

I have given this rating because I have had a wonderful yet freindly and personable experience with Bernardi Toyota. I knew this was the dearlership to buy from the moment I walked through those lovely cl yet freindly and personable experience with Bernardi Toyota. I knew this was the dearlership to buy from the moment I walked through those lovely clear glass doors. I was greeted right away by a diplomatic professional salesman, Irving Espinosa, who instantly cadered to my needs. This was very suprising especially when it's been over 5 years since I've purchased a vehicle. This experience was totaly different from the last. I was not pressured into anything. I sat at a table and my whole experience was like talking with a freind or several friends about Toyota. When Bernardi Toyota makes a promise, they deliver. They are also known for the exceptional customer service and amazing follow-trough abilities. I got a great deal on my New 2009 Toyota Corolla because of this dearlership. I was very touched that someone could actully care about and listen to what you have to say. They also take pride in what they do and very proud of what they do. One way to know this is in a small vestibule near the main entrance they display all of their happy customers on the bulletin board. When I learned of this I thought it was a nice gesture and a way of patting themselves on the back for job well done. When you do great work it really shows sort of speak (display in vestibule). This is why they are constantly rated number 1 year after year. Thanks Bernardi Toyota! More

Great experience. Showed me a few 2009 Camrys LE and SE. They showed me the inside and out of the vehicle and took me on a test drive. Came in the morning and drove away the same day with a new Camry LE. Ga They showed me the inside and out of the vehicle and took me on a test drive. Came in the morning and drove away the same day with a new Camry LE. Gave me great value for my trade. Recommend Bernardi to everyone looking for a new car. More

I would like to take a moment to categorize my responses. Customer Service: I gave Bernardi a 5 because I have never been treated so well at a car dealership. The great service started when I walked i Customer Service: I gave Bernardi a 5 because I have never been treated so well at a car dealership. The great service started when I walked in, they were the only dealer that didn't immediately try to de-value my trade in even though it was an SUV. I was trading my SUV for a Prius, they worked on the deal very hard and were able to get me top dollar for my trade and were also able to get me into a Prius in 7 days.. Quality of Work: The time and attention paid to me and my wife was excellent, the dealer made the extra effort to get things done, and done right. Friendliness: In the past I would approach car dealers with apprehension, and it was always justified, but at Bernardi they spoke in clear terms and with honesty. Overall Experience: My overall experience was a great one. I would definitely recommend Bernardi Toyota to anyone who asked, not only did they work to provide a great deal, they also made me feel comfortable with the process. Price: The Prius is selling at or above sticker price, so the only way to make a good deal is to get more for the trade, and they made that happen. Keep up the great work Bernardi. Thanks Steve More