Bernardi Toyota

I was looking for a new car, and stopped by this dealership on the way home from work just to "look around". I was greeted by a very courteous staff, espaecially by Jeff. He worked with me tireles dealership on the way home from work just to "look around". I was greeted by a very courteous staff, espaecially by Jeff. He worked with me tirelessly to find just the right car for me within my budget. I was there so often, I felt like the employees were more friends than salespeople. We finally found just the right car for me, and I LOVE it! Jeff and all the sales team were professional but very friendly at the same time. I have had all my service done there as well, and have had nothing but superb service. I would recommend this dealership to anyone looking for a great car and salespeople that aren't just out there to make a quick buck. Thay actually care about the people that walk in their doors. More

My wife and I dealt with JR as we were considering a used 2006 Toyota Sienna XLE. We ended up deciding to postpone the purchase due to the current market turmoil but our experience was excellent. JR was mo 2006 Toyota Sienna XLE. We ended up deciding to postpone the purchase due to the current market turmoil but our experience was excellent. JR was more knowledgeable than most sales people we have ever dealt with and we really had a great time while in his company. He clearly loves his job and his exuberance was not phony or choreographed. As a 20 year employee of Bernardi, he extolled the kind of professionalism we found refreshing when compared to many other dealerships we have visited lately. While no sale occurred, we certainly would recommend a friend to take the trip out to Bernardi. More

I had my past Camery services by Bernardi (by Davis Oler) only. Then I purchased a new 2007 Highlander from Bernardi and have it services by Davis. Everytime I get the car back it is clean and everything t only. Then I purchased a new 2007 Highlander from Bernardi and have it services by Davis. Everytime I get the car back it is clean and everything that was requested is done. This time I had it detailed and I got it back and WOW it looks like a brand new car. When I called to schedule the appointment Brandy (the scheduler of service) was very easy to plan the time and day with. Thank you again for being such a great dealership. I will purchase my next car which will be another Toyota from Bernardi in Framingham. More

I believe the servicing group at this dealership is the best in the area. Amazingly helpful - knowledgeable and they don't make you feel like you are crazy trying to explain your car's issue. I have recom best in the area. Amazingly helpful - knowledgeable and they don't make you feel like you are crazy trying to explain your car's issue. I have recommended them to many people and some of my friends have switched to Bernardi for service. More

This dealership has a good selection of new vehicles to choose from and the staff was very knowledgeable and professional in our dealings with them. While we have not had a need for any major service, th choose from and the staff was very knowledgeable and professional in our dealings with them. While we have not had a need for any major service, the vehicle was nicely detailed and prepared for pick up and we could not find any imperfections. While the price of vehicles is always more than I would like, and negotiating a purchase is always stressful, I felt this dealership appeared to sell a good product for a fair price, so that plus the overall friendliness and professionalism of the staff led to a positive experience. More

I emailed this dealer because I wanted to take a look at a used Lexus IS250 they had on their lot and was asked by Ron Mason to come in a take a look at the car. I also wanted to test drive Toyota Corolla 2 a used Lexus IS250 they had on their lot and was asked by Ron Mason to come in a take a look at the car. I also wanted to test drive Toyota Corolla 2009 models, so decided to kill two birds with one stone and go there to test drive the Corolla and checkout the Lexus. The Lexus was sold the day I get there, but I test drove the Toyota Corolla RSX and the LE. No pressure test drives, drive as long as you want, where you want. Wanted the RSX and Ron gives me the Internet Price, there is also a 1300 Consumer Rebate on the car from Toyota, which brings the price down to within a few hundred dollars of the Honda Civic EX that I was also looking at. Decided to go with the RSX, haggled a bit more on the price with the sales guy, the usual, let me talk to my manager etc. and then closed the deal! Picked up the car three days later after giving them a certified check from my bank. I only didnt like the 299/= doc fee that was non-negotiable, is it a toyota thing or a Benardi thing? More

Do not go to this dealership EVER!! They will scam and screw you every way possible. Not only are there prices ridiculous so is everyone that works there. No wonder why every time I went in there new peop screw you every way possible. Not only are there prices ridiculous so is everyone that works there. No wonder why every time I went in there new people were always there. They can not keep anyone. For example. Brought my car in for a check engine light because I was in the framingham area. They charged me $94!!! To tell me my gas cap was loose!! I brought my car to Ira toyota of milford before for a check engine light and it was the same problem (would of thought I would have learned) and they CHARGED ME NOTHING!!! You cant charge a customer $94 for that when it takes them maybe 20 minutes to hook up to a computer to say its the gas cap. They are ridiculous There is a reason no employee stays with them they are inconsiderate and they suck! BEWARE More

Recently purchased a new RAV4 V6 and was treated great and all questions got answered. I would definitely buy from this dealer again and in fact purchased a used car for my wife after my purchase. Scott and all questions got answered. I would definitely buy from this dealer again and in fact purchased a used car for my wife after my purchase. Scott and Jeff were professional and courteous throughout and expedited my sale. When my car receives service, Scott makes a point to pop in and say hi to see how things are going. It was truly a pleasure dealing with Bernardi! Kevin More

Test drives with this dealership were fine - the salesman, Scott, was friendly and put no pressure me during the process. However, one of the cars I was interested in had an unusually high asking pr salesman, Scott, was friendly and put no pressure me during the process. However, one of the cars I was interested in had an unusually high asking price (as in, at least $3000 over what a certified used car of that model, age, and features should cost - in fact, pretty similar pricing to a certified used car 2-3 years younger). I figured that negotiations would simply require a little more give-and-take than usual from both sides. Wrong. Almost immediately after starting negotiations, the sales manager (also named Scott) appeared, gave me a new high price, and abruptly refused to negotiate further when I didn't accept it. He then proceeded to offer me another car that, while an upscale version of a larger model, had an asking price at least $5,000 below what I knew it should be. Talk about red flags and great ways to raise suspicion and irritation in your customers. I ended up buying from a different dealership that was actually willing to price their cars and conduct negotiations properly. More

Not well treated by manager at Bernardi Toyota! STUPIDITY OR PREJUDICE AGAINST OVERSEAS! I WAS interested in buying a brand new Toyota Sienna a LE AWD, around U$ 30,000.00 at Bernardi Toyota, 1626 Worcester OR PREJUDICE AGAINST OVERSEAS! I WAS interested in buying a brand new Toyota Sienna a LE AWD, around U$ 30,000.00 at Bernardi Toyota, 1626 Worcester Rd. Framingham - MA! I offered U$ 10,000.00 download payment first to have 0% interest rate. They say that I do not qualify to have such rate because I do not have credit history in USA. They offered 12% interest rate! However, I had mentioned to them several times that I have secure financial history in my country. I also mentioned to them that my wife and myself are physicians, I got my PhD at Harvard School of Public Health, I am associated professor in Clinical Immunology in Medical School in University of Parana Brazil (one of the 10 top high Universities in Brazil), and I am in USA to work at Massachusetts General Hospital as a Research Fellow. I also mentioned that I just rent a house in Newton by U$ 2,650.00 per month. THEY DID NOT CONSIDER THAT IMPORTANT AT ALL. I decided to increase the download to U$ 12,000.00. The manager whose first name is Scott said that even that was not possible to decrease the interested rate. I asked if I increase the download payment to 90% of the car value he could considered 0% interest rate. This manager named Scott clearly mention in front of my wife and my two young daughters that “TOYOTA DOES NOT CONSIDERED YOU SUITABLE FOR SUCH SPECIAL RATE”. This all have Mr. Rick, the salesman, as witness. If this is the case, I considered that the idea of business from Toyota dealer in USA is different all over the world. Not only that, it expresses important signs of STUPIDITY and PREJUDICE AGAINST OVERSEAS. A man as any other with such a comprobable information has to be well treated specially in front of his family! NO CREDIT DOES NOT MEAN BAD CREDIT! However, for sure, TOYOTA lose a client, a business and gained someone that is going to buy with another dealer. NO ONE SHOULD BE TREATED IN SUCH WAY IN FRONT OF HIS FAMILY! I want to make clear that I will spread this fact to my family, all my friends, students and colleagues in USA and in Brazil by e-mail, phone or any means. I will make clear to them that TOYOTA does not care for his clients no matter how hard for years, they have being building a image of hardworker, honest and decent man for his family. I will make sure that my two daughters that they should continue to study hard and be like his father! I will also make sure that they never buy a TOYOTA car in their lives! J Hermenio C Lima, MD PhD More