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Bernardi Toyota
Framingham, MA
1,186 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,186 reviews
September 20, 2021
Dealership refused to sell the vehicle at the price listed on cars.com. They wanted $2500 more than the listing price. Awful experience and waste of time! listed on cars.com. They wanted $2500 more than the listing price. Awful experience and waste of time! More
by Vitaliy P.
Employees Worked With
Oren Goldstein
September 20, 2021
An absolute fraud. Went to get a trailer hitch installed on my wife’s Rav4. Rep gave an estimate based on number of hours (4hrs plus minus an hour or two). They got it done in 2:45 but charged me for 4 hour on my wife’s Rav4. Rep gave an estimate based on number of hours (4hrs plus minus an hour or two). They got it done in 2:45 but charged me for 4 hours saying it’s a flat rate. This was my first and of course last time dealing with Toyota. Never buying Toyota in my life. More
by Deepak
Employees Worked With
Albin
September 09, 2021
I was planning to do the inspection and oil change this morning. Phil told me that I don’t need to do the oil change today. I still can wait for some time. He is so honest. 😊 morning. Phil told me that I don’t need to do the oil change today. I still can wait for some time. He is so honest. 😊 More
by kareniung
Employees Worked With
Vivien Martins
September 07, 2021
Very expensive-it would have cost $147 just for them to look at my car. And the issue I wanted them to look at/fix stems from something that happened when it was manufactured and is of no fault of the owne look at my car. And the issue I wanted them to look at/fix stems from something that happened when it was manufactured and is of no fault of the owner. I told them not to bother because I will bring it to a private garage for at least half the price. I appreciate them performing a recall on my car while they had it, but the customer attendant laughed at me for some reason as I picked up my keys, which was unprofessional and made me feel very disrespected. I will not be back. More
by spdychuck
Employees Worked With
Manh
September 07, 2021
Friendly, great customer service and fast! I had an unexpected flat tire- they took care of me right away! I also got my inspection sticker as the service person noticed it was due!! Awesome experienc unexpected flat tire- they took care of me right away! I also got my inspection sticker as the service person noticed it was due!! Awesome experience! More
by Karen
Employees Worked With
Vivien Martins
August 25, 2021
Outstanding work and customer service! Both of our cars (Toyota Camry and Honda Accord) were due their state inspections, and Bernardi offered valet pick-up and return service. The Camry work went smoothly (Toyota Camry and Honda Accord) were due their state inspections, and Bernardi offered valet pick-up and return service. The Camry work went smoothly, on time and no issues. Not so with the leased Accord - unknown to us, its registration had lapsed. Matt and Joanne at Bernardi worked with us, keeping the car an extra day so we could resolve the problem on line with the RMV. It was valeted back to us this morning with its new inspection sticker in place. More
by gtwolin
Employees Worked With
Matt, Joanne, Ernest
August 24, 2021
Always receive expert service at Bernardi Toyota, service person answers any questions I might have person answers any questions I might have More
by June D
Employees Worked With
Gentleman at window 5 who checked me in, set up service for car( I didn’t take his business card), Vivien Martins
August 18, 2021
Service advisor was very understanding and took care of getting the car serviced as requested. The service for Toyota prius- oil and brakes was done on time getting the car serviced as requested. The service for Toyota prius- oil and brakes was done on time More
by Hp
Employees Worked With
Vivien Martins
August 17, 2021
Great customer service. The salesmen do not seem to be playing that aggressive sales game that you usually see in dealerships. Always get the insurance! playing that aggressive sales game that you usually see in dealerships. Always get the insurance! More
by Jordanhill323
Employees Worked With
Edward Mikhail
