Bernardi Toyota

Run Away - Had me driving illegally for a month So, whatever you do - don't buy at Bernardi Toyota - found out a month after I bought the truck (2016 Highlander) that they never properly transferred So, whatever you do - don't buy at Bernardi Toyota - found out a month after I bought the truck (2016 Highlander) that they never properly transferred my registration over from my old vehicle. After calling them multiple times (At least five times) asking "wheres my registration" I finally checked the registry online to find out they never registered the truck. I came very close to just returning the vehicle today and demanding a refund. They also still owe me money for my "trade" - which just needed a title search. They originally said 7-10 days for that to come in - one month later - still waiting for it. So they basically have my old truck, with the keys, and the money that I put in escrow for the trade - and I have nothing but a promise that they will call me when title comes in. Suppose to fix all this Monday for me, not happy that they royally dropped the ball. Horrible customer service that basically had be driving illegally. I'll never buy from here again and I am making sure that this review goes to every car site there is. Did I mention, they never call you back after you bought the car and have issues with it? However, when I was in the buying process all they did was call me to try to close the sale. Horrible . . . More

Typical xxxxx bait and switch I called this morning and requested a specific vehicle which I was told was in stock. I called again while en route and left a message with Manager "m I called this morning and requested a specific vehicle which I was told was in stock. I called again while en route and left a message with Manager "mike," about this same vehicle. Mike called me back, we spoke to the price and the vehicle, again advised me that the car was in stock. Upon arrival, lo and behold, they had the same model, different vehicle pulled up. Of course this one was $1000 more than the vehicle I was asking about. I was then advised that the vehicle in question was sold the day prior. Thanks for being a typical cars salesman xxxxxxxxx, Mike. More

Oil change took 2 1/2 hours to complete w/ Manny Martinez When I was at Benardi Toyota on February 7, 2015 the service advisor Manny Martinez was not helpful and not informative. Mr. Martinez couldn’t explain When I was at Benardi Toyota on February 7, 2015 the service advisor Manny Martinez was not helpful and not informative. Mr. Martinez couldn’t explain to me why I was being charged for the oil consumption test, so I declined the oil consumption test. When the oil change was done, he stated that he went ahead and did it anyways, even though I declined the service. I never heard of a service department completing repairs against the customer's wishes. [I was told about the oil consumption test in more detail at another Toyota service department]. Also, when I asked Manny for a shuttle after being there the first hour, he stated, "There are no shuttle drivers today." When I was at Westboro Toyota and Acton Toyota of Littleton, they shuttle you wherever you need to go, so it was weird that he said I couldn't be shuttled. The small highlight is that because he recognized the mistake that he made, the oil change was discounted from $30 to $16. I think that was the last time I went to Bernardi Toyota and because of this, I have to travel to Westboro Toyota or Acton Toyota of Littleton for service that I can get closer if Bernardi was more communicative. Plus, I was there for 2 1/2 hours, which was crazy! And during lunch time when I couldn't get shuttled and get food for my child. When I tried to call and speak with someone, I left VM's and even put an email through their website, but no one ever returned my phone calls or letters that I wrote. It doesn't seem like Bernardi Toyota cares to follow-up with issues with the intent to fix them in the future. Maybe they will in the future - there's always hope. I gave the date of service, along with the exact amount of the oil change cost in case someone from Bernardi wants to research the repair job and reach out to me for follow-up. The phone number is updated in the customer database and I can always add an update to this if I receive contact. More

Great Dealer - Did thier best to get the me the best! I went to Bernardi looking for the best deal. Arab Al Awadi was great in showing me the new car. He understood that I did a bit of research on the ca I went to Bernardi looking for the best deal. Arab Al Awadi was great in showing me the new car. He understood that I did a bit of research on the car. So he explained things that are necessary and did not repeat things I already knew. He was so good in closing the deal with me. The finance department (Hoss & Kevin) went out of thier way to make sure I get the best deal for my loan. They kept me informed all the time. Head of finance was a very nice person. When I closed the paper work and down payment, it was the day before the thanks giving. They were closing early. So I told Arab Al Awadi that I am ok to take my car delivery the day after thanks giving. But he did not relent. He did all he can and called before thier early closure to tell me my car was ready. Wow! And I was also pleasently surprised by thier "extra 1 year" maintenance - making it a total of 3 year. Which is something I did not find at other new england toyota dealers. Overall, I have been more than pleased with Bernardi. They did thier best to get me the right deal and finance. More

LIARS · So went in to buy a new truck, I was shown a truck but I'm not a fan of black vehicles Dell (sales rep) say's No problem we will get whatever color · So went in to buy a new truck, I was shown a truck but I'm not a fan of black vehicles Dell (sales rep) say's No problem we will get whatever color you want, Great we said gave me a great price put down a deposit and waited and waited and waited and finally called... Yes we will have one on Thursday great!! NOPE the other dealer sold it from under us??? We will order you one it could be up to 6-8 weeks fine we said In the mean time I am finding the exact truck at other local dealers I call and ask how come I can find this truck and you can't we don't deal with them ?? So I finally call Mike Knox GM I will get involved personally!!! GREAT I think. Then I get a call from Steve a New manager he says we can't get the truck come get your deposit THIS IS FOUR MONTHS LATER!!!! I call Mike Knox again and email the owner Zero response from the owner, Mike says we are looking some more, all the managers that we're here when you made the deal have been terminated, I tell MIKE KNOX GM we are going on Vacation we will be gone for a week, don't worry I will call when you get back…. BOOM back from vacation and the deposit is in our held mail, I call and leave a message for MIKE KNOX GM and of course no response, I leave a message for Dell no response...... REALLY WHAT A JOKE THESE GUY’S ARE CLOWNS ..... STAY AWAY FROM BERNARDI FOR NOW AND FOR LIFE LOSERS More