Bernardi Toyota

Purchase experience review I was lucky to have Declan as my sales rep at Bernardi. He made the all process appear as floweless and very simple to reach an agreement on the deal. I was lucky to have Declan as my sales rep at Bernardi. He made the all process appear as floweless and very simple to reach an agreement on the deal. He was also very helpful in test driving the car with us and explaining all the features.The deal was very easy as the price agreed with a quote I received from PenFEd online car buying service that is recognized by Bernardi. Overall, one of my best car buying experience ever. More

Pretty typical I guess. Found what my wife liked via autotrader.com at Bernardi. Emailed about the vehicle they answered back via email (pretty responsive, no pressure, good job here). Set a time to go autotrader.com at Bernardi. Emailed about the vehicle they answered back via email (pretty responsive, no pressure, good job here). Set a time to go check the vehicle, and the sales person (Patrick), was very polite and cordial. We drove the car and then talked price. I was already approved for a loan from my credit union, but was told that the only way to get the advertised price was that I *HAD* to finance through them. This was not posted anywhere I could see, so I didn't like that. But I was assured they could match the rate and term I was already approved for, so I was willing to go along. Met with the finance person, and was told that there was no way they could match the term I was already approved for! They were reasonably close, but still didn't like the tactics of nickle and diming you and breaking assurances right out of the gate. The used car had a few very superficial clear-coat scratches that I asked the sales person to have the prep team buff out, he said no problem. While doing the paperwork they prepped the car, and I received the normal up-sell offer for additional protection warranties, etc. declined and wasn't pressured too hard. I realize this is normal and it wasn't pushed too hard so I'm fine with that. Some folks feel more comfortable with purchasing it and that's fine. So being dark by the time we took delivery and drove home thought all was well. Next morning looking the car over it seems they vacuumed and washed it, but the clear-coat scratches are still there. I can fix them myself in 20 minutes, but the fact that I asked them to fix them, they agreed, and then ignored it bothers me. Overall the experience was pretty typical of what I expect from a dealer, so I rate them as average mostly. Sales person was pleasant, but not effective at resolving anything I asked for. More

I couldn't have had a more positive experience at the dealership. Michael Geoghegan without a doubt made things run smoothly and had me out the door with my dream truck with no hassle. I had looked aroun dealership. Michael Geoghegan without a doubt made things run smoothly and had me out the door with my dream truck with no hassle. I had looked around at several Toyota dealerships and was dragging my feet on purchasing a vehicle because I did not like dealing with the sales people at the other locations. With Michael, I thoroughly enjoyed the process. If you go to Bernardi make sure you get helped by Michael! More

Mike Goeghegan could not have done a better job. He's very relaxed, knowledgeable, patient and doesn't pressure you at all. We spent a lot of time negotiating because I wanted a ridiculously low price an very relaxed, knowledgeable, patient and doesn't pressure you at all. We spent a lot of time negotiating because I wanted a ridiculously low price and he didn't harass me when I left the dealership without buying the car. I came back later with my wife to wrap up the deal and got a very satisfying price. The finance guy was great and didn't try to force me to buy anything I didn't want. In fact, he didn't pressure me to buy anything and even got me a lower rate. This is very rare, trust me. The sales manager was excellent and gave us more discounts on accessories when he didn't have to. This is a great place to buy a Toyota. I havent had any experience with their service department so I cant comment on that yet. Ask for Mike G and tell him Alan sent you. More

Alex was great to work with. He is very knowledgeable of the products and features, kept me informed every step of the way, and was very patient when explaining/showing me all of the car features. He even the products and features, kept me informed every step of the way, and was very patient when explaining/showing me all of the car features. He even picked me up at the rental car facility to take me to get my new car - that was very appreciated! Alex was fun to work with and I enjoyed the experience. More

They try to resolve issues but TOYOTA WARRANTY is not good which sold by TOYOTA and BERNARDI has nothing to do with it. Services are good. good which sold by TOYOTA and BERNARDI has nothing to do with it. Services are good. More

There was your typical back and forth when trying to find the right vehicle at the right price, but Artie was a pleasure to work with. I brought home my new car home on one of the coldest nights so I accide the right vehicle at the right price, but Artie was a pleasure to work with. I brought home my new car home on one of the coldest nights so I accidentally forgot my garage opener when quickly transferring everything from my old vehicle. Artie was even kind enough to place it in the mail for me so I didn't have to go back to the dealership. His customer service is top-notch! More

Dan Mahnks was our main salesperson when we purchased our vehicle. He was friendly, attentive and valued our time. Dan took us out on a test drive and was able to answer the questions that we had. During vehicle. He was friendly, attentive and valued our time. Dan took us out on a test drive and was able to answer the questions that we had. During our buying experience, he helped us to select the vehicle that would work well with our family. When we set up an appointement to view the vehicle that we purchased it was ready for us. I recommend Dan to help others to purchase a vehicle. More

I started my search for a new Prius through the AAA I started my search for a new Prius through the AAA buying program and it resulted in leads to three dealerships. I immediately began receiving I started my search for a new Prius through the AAA buying program and it resulted in leads to three dealerships. I immediately began receiving calls/messages from them. Most of them were rote and mundane, but Harvey's initial contact seemed to be a more sincere and friendlier pitch for my business. That, coupled with the fact I had bought a car from Bernardi Honda 20+ years ago, guided me in my decision to go to Framingham (even though they were not the lowest quote). When I stopped by I was immediately introduced to Harvey who called upon Dell to work with me. Then it was off to the races :) Within an hour Dell had: looked at my specs, walked the lot with me for the right vehicle, let me take the car for a test drive and introduced me to a colleague to look at further options. He was attentive throughout the process, ensuring I was satisfied with how things were proceeding. When it came time to finalize costs, he listened carefully and worked with me to reach a price that was mutually acceptable. In fact when I returned two days later to pick up my new car, I brought some research showing different (lower) pricing for the add-on options and once again he worked with me to reach a compromise that worked for both myself and the dealership. Once all the paperwork was taken care of, Dell spent as much time as I needed explaining the mechanics of my new hybrid, as well as how to locate and work the accessories. It was a whirlwind three days for me. Throughout that time, whether at the dealership or on the phone, Dell was very conscientious about keeping the focus on meeting my needs. For these reasons, the car-buying process was not stressful and I drove off the lot a very happy owner of a 2013 Prius C! More

I worked with Ron Gamble and he really made the difference between me buying the car at Bernardi and looking elsewhere for a vehicle. Would highly recommend Ron as a guy you can work with when you' difference between me buying the car at Bernardi and looking elsewhere for a vehicle. Would highly recommend Ron as a guy you can work with when you're in the market for a new vehicle. More