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Bernardi Toyota
Framingham, MA
1,188 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,188 reviews
January 13, 2014
Simply stated, Brandon Keddy sent an honest, no nonsense reply to my initial inquiry about leasing a new Corolla for my wife. Though my wife and I visited a few local competing dealerships, Brandon's e-mai reply to my initial inquiry about leasing a new Corolla for my wife. Though my wife and I visited a few local competing dealerships, Brandon's e-mail presentation was straight forward with nothing surreptitious and no hidden agenda. When I called Brandon, his genuine comments and his sincere statements made me realize that we needed to make a trip out to the dealership. Once we arrived at the dealership, Dell Silva closed the deal by unequivocally honoring Brandon's e-mail offer. Dell continued to work with us up to the day my wife received her new car. We can truly state that the staff at Bernadi's are reliable, courteous and conscientious. So if you are interested in getting a great deal, first send an email to Brandon - you will not be disappointed. A truly delightful man with a genuine understanding in providing excellent 'Customer Service'!!! More
by 2014LE
Employees Worked With
Brandon Keddy, Dell Silva
January 11, 2014
Sam was kind, relaxed, attentive, and overall ensured that our purchasing process at Bernardi Toyota went smoothly. He worked with us on the price, brought in his managers when needed, and made sure that that our purchasing process at Bernardi Toyota went smoothly. He worked with us on the price, brought in his managers when needed, and made sure that we were 100% satisfied with our purchase before we drove off in our new Rav4. When we brought the car in for service several months later, he remembered who we were and asked us how everything was. We would highly recommend working with Sam if you are considering purchasing from Bernardi Toyota. More
by ericmjones
January 11, 2014
We had already pretty much agreed on the price of my new 2013 RAV4 from Bernardi on the internet, however you do have to go to the dealership to finalize everything. We were met by Joe and he was wonderful 2013 RAV4 from Bernardi on the internet, however you do have to go to the dealership to finalize everything. We were met by Joe and he was wonderful to work with. He is an energetic and personable guy who was willing, still is, to make everything clear and provide any and all information I might need to finalize my decision. He is also willing to provide assistance even after I have bought my car. Thank you Joe. Great guy. More
by annoyed1
January 09, 2014
It was a pleasure to work with Dell Silva. Dell was very knowledgeable, honest, and friendly. This was our first visit to Bernardi and I will likely return there because of the service Dell provided. knowledgeable, honest, and friendly. This was our first visit to Bernardi and I will likely return there because of the service Dell provided. More
by tlamey1
Employees Worked With
Dell Silva
January 07, 2014
My experience at Bernardi Toyota far exceeded both Westboro and Boch Toyota (where the salesmen were negative about my trade and tried to manipulate the situation after I'd made it clear what I was lo Westboro and Boch Toyota (where the salesmen were negative about my trade and tried to manipulate the situation after I'd made it clear what I was looking for.) At Bernardi, Sam Lee was a pleasant professional who said he was there to make sure I was happy with the deal Toyota would offer. The dealership had a positive feel to it from the moment I contacted them about wanting to buy a Corolla. Sam took us through the process and was extremely profession, friendly, and knowledgeable. I have never felt that comfortable with a car salesman before. I would ask for Sam Lee when you get there! He's awesome! More
by wynn114
January 07, 2014
We are thrilled with our new Highlander. Jose was extremely helpful and answered all of our questions from start to finish. His genuine sense of humor made the process feel relaxed. Jose did not make extremely helpful and answered all of our questions from start to finish. His genuine sense of humor made the process feel relaxed. Jose did not make us feel pressured at any point in the process and helped find the car that had everything we were looking for and more. More
by jenstephens
Employees Worked With
Jose Tang
January 03, 2014
I have worked with Artie Johnson to purchase 6 Toyota vehicles over the past 15 years and each experience has been outstanding and professional. It is the most important reason I keep going back. His p vehicles over the past 15 years and each experience has been outstanding and professional. It is the most important reason I keep going back. His professionalism and knowledge of the products makes the purchasing experience easy and quick. More
by Ane180ff
Employees Worked With
Artie Johnson
January 03, 2014
Loved working with Joe and Sam. Joe was professional and knowledgable. He accommodated my schedule even when it didn't coincide with his (by having me meet with Sam to pick up my new car). What a great e knowledgable. He accommodated my schedule even when it didn't coincide with his (by having me meet with Sam to pick up my new car). What a great experience. Hated to part with my old Sienna, but love my new Sienna! More
by SusanB24
January 02, 2014
We began our search for a 2014 Corolla LE by doing a great deal of research online, and requesting quotes from several dealers by email. Brandon responded to our request promptly with a good price, so great deal of research online, and requesting quotes from several dealers by email. Brandon responded to our request promptly with a good price, so I called and said we were very interested and asked for his best price. He asked if we owned a Toyota because we would qualify for a $500 rebate, and I said, unfortunately no. He said fine and to let him know if we were interested. The next evening I called and Brandon was off, so I spoke with Mark. I told him that while Bernardi was not the lowest price, they were close, and based on reviews and the positive sales experience of our daughter that we would like to come in and finalize the deal tomorrow. He said that was great, and they would have the car ready for us to buy. Also, he said that any price differences would be ironed out in person. I made sure Mark knew we were driving almost 100 miles each way and we would need to do everything in one trip. We made an appointment for 1:00 pm the next day. When we arrived at the dealership, we briefly met with Mark, who then brought Aydin over. As it turns out, Aydin knew nothing about our emails and tried to start from scratch (a waste of 15-20 min.). We told him we wanted the black LE and he said fine we could do the paperwork and pick it up in a couple of days!! We were extremely upset...we had just driven 2 hours to get there. At that point Ark became involved in trying to get our car there from Bernardi's supplemental lot about 15 minutes away. He finally came over and said he was sorry, but our car was not available and we couldn't buy it today!! He also stated we had a great price and couldn't move on the price. He felt that the price quoted included the rebate we didn't qualify for. Certainly not our fault. We ended up walking out and going to another dealer down the road, and bought our new Corolla a few hours later. All in all, a big waste of time. If you don't have the car on the lot, how are you going to sell it??!! Why spend the time negotiating by email, setting up an appointment, driving two hours, only to be treated as if you had just started the process? More
by blit21
Employees Worked With
Mark, Aydin Kayabay
December 22, 2013
Great place to service your Toyota . Very helpful after having my vehicle looked at by a non Toyota place local to the area ..I was almost taken advantage of by another garage . Thanks to my gut instinct a having my vehicle looked at by a non Toyota place local to the area ..I was almost taken advantage of by another garage . Thanks to my gut instinct and getting another opinion by Bernardi service team Ashley the director guy John he was really good. They took me to meet the technician he was a master certified it cost the same if not less for the same service they showed me and then showed me the other work I did not need.I will file a complaint against the other shop . Thank you Bernardi service for saving me lots of money and you guys are honest. More
by Jddy
Employees Worked With
Service
