Bernardi Toyota

I have been in Bernardi Toyota many times for service. Always it was ok, sometimes not happy with the work and sometimes for good customer service I went back. This last service appointment was out of al Always it was ok, sometimes not happy with the work and sometimes for good customer service I went back. This last service appointment was out of all standards. I called and made appointment for next day. Drove there and service rep told me there is no appointment for me, when I asked to see the person who made my appointment, I have been told she (Andrea) doesn’t seat in that building and she is in some place in Framingham. Some people working here have NO customer service skills at all. Bernardi Toyota , you are not the only one offering service for Toyota, there are at least 2 other dealers on rt9, who will gladly take my business. More

I have been looking for a car for a while, and the 2014 corolla was one of the cars I wanted to check out, so I call to ask for a test drive and talked to Ian, the car was not in the showroom so he give me corolla was one of the cars I wanted to check out, so I call to ask for a test drive and talked to Ian, the car was not in the showroom so he give me an appointment 2 days later. I called the next day to make sure we're still on schedule, and I get a confirmation that all is good. So I go there, and the car is not there, obviously I wasn't happy with how things went especially after 2 confirmations for my test drive. Jerry shows me the specs of the car on paper which I can see online pretty easy, even better with pictures and I ask him to give me a general quote, Jerry replies by saying to go see the prices online as well, basically returning my answer to me, I explained that I work with a preferred employer so "online" cannot give me the numbers I need to see. After that Ark comes over with some numbers which had no truth about them at all: I asked for a 15,000 miles/year lease, and he gets me numbers for 12,000. I asked for all the other expenses to be included, then he says this does not include no other expenses except the car price, we had to do the calculation over and over again although I made it clear he should include everything in the first place. Mind you, all the calculations were done on paper by hand, nothing printed or run by their systems like other dealerships do, just Ark, thinking and writing numbers infront of me. In all cases, I leave, and 2 weeks later Jerry calls me back to see if I'm still interested in a drive, when I said I leased another car, he starts talking crap about the other car and telling me to come back to them if my car ever broke, although his knowledge does seem to be missing a bit of research since the car I leased has way higher consumer rating than the Toyota. I have been visiting dealerships for quite a while now, and this is not the first time I do that, but I don't think I saw anyone that unprofessional, rude, and has no respect for appointments and customers whatsoever. More

First let me say, I would rather have a root canal then buy a new car from a dealership. Being 76 years old, this is based on a lot of previous purchases. Being a prior Toyota owner and very happy with th buy a new car from a dealership. Being 76 years old, this is based on a lot of previous purchases. Being a prior Toyota owner and very happy with the same, it was time to buy another. With help from my insurance company, three Toyota dealers were recommended to me. One of these was Bernardi Toyota in Framingham , Mass. Upon arrival and expecting another "High Pressure" sales pitch I was unprepared for my reception. Being met at the door by my Internet connection, I was warmly greeted and directed to an informal waiting area and told someone would be there shortly to assist me. Sal Sassone quickly appeared and our discussion began. Sal was the greatest. None of the high pressure sales pitch I expected. After our introductions, I explained to Sal what I was looking for. Sal answered all my questions, made suggestions on some of the options and paint colors and what was available. Our "perfect car was not available at Bernardis, but Sal checked other dealers and quickly located exactly what we wanted. An exchange between dealers could be made. Long story made short, papers were signed and Toyotas 0.0% financing arranged. Sal subsequently picked up the car and delivered the same to us in New Hampshire a few days later. Once again Sal took all the time necessary to show us all the features and how they worked. There may be other great sales folks at Bernardi's but I definitely recommend Sal if you want a "no pressure", knowledgeable, courtesy filled purchasing experience. A well satisfied N. H. resident. More

Very fair and reasonable pricing on my purchase and trade. Jerry and Kevin worked very well together and with me. Jerry's level of service is outstanding. On the financing side, Michelle and Edwin got trade. Jerry and Kevin worked very well together and with me. Jerry's level of service is outstanding. On the financing side, Michelle and Edwin got me the best deal available and walked me thru the process efficiently. More

I went to Bernardi Toyota in Framingham to purchase my 2nd Highlander. Sam Lee was a wonderful sales person. He was very helpful and easy going through the whole process. He made the experience so pleasan 2nd Highlander. Sam Lee was a wonderful sales person. He was very helpful and easy going through the whole process. He made the experience so pleasant. I would highly recommend the dealership and Sam as your guide! More

After getting treated very poorly by my local Toyota/Scion dealer, my wife and I drove to Bernardi where the selection of Scions was better and the sales staff was actually interested in selling Toyota/Scion dealer, my wife and I drove to Bernardi where the selection of Scions was better and the sales staff was actually interested in selling us a car. Ian met us in the lobby where he introduced us to Jerry who helped us work out the final details of the purchase and . Two days later, I drove off in my new FR-S. More

Dear Toyota, Who ever decided to put Sam Lee and his Dear Toyota, Who ever decided to put Sam Lee and his manager Ark Rocha together has done a great job, more like a match made any successful busines Dear Toyota, Who ever decided to put Sam Lee and his manager Ark Rocha together has done a great job, more like a match made any successful business. I never felt pressured nor agitated with their assistance more like comforting and welcoming, unlike other times i have had with the whole car buying services I have had in the past. Sam Lee is very knowledgeable about the vehicles and his professionalism was outstanding. Even thought Boch Toyota offered me a better deal, when it came to price. They were pressuring and felt overwhelming at time, even worse their customers services were so terrible and at times really disrespectful.. That why I did not hesitate to leave there in a hurry, contacted Sam Lee back and purchase the car at Bernadine Toyota. I would highly, highly recommend Sam Lee and his manager Ark Rocha to anyone that is looking for any car or just thinking about getting a new car in particular. Thank you for a wonderful and headache free experience. And I look forward to shopping at Bernadi Toyota AGAIN! Tai Lam More

Have done business with Bernardi Toyota for many years, both new vehicles as well as service. Have always found both sales and service personnel to be courteous and accommodating. Have bought cars from Del both new vehicles as well as service. Have always found both sales and service personnel to be courteous and accommodating. Have bought cars from Dell previously and always found him to be honest and candid. Service personnel have also been a pleasure to deal with.mortbrond More

I have work with and leased one and purchased two other Toyota Camrys from Artie Johnson over the past fifteen years. Artie has always had my best interest in mind and has provided customer service above a Toyota Camrys from Artie Johnson over the past fifteen years. Artie has always had my best interest in mind and has provided customer service above and beyond my expectations. On my most recent purchase Artie took time on his scheduled "day off" to meet with me to insure that everything required to get me "on the road" was completed on time. He even picked me up at The Logan Airport express to be sure that I would get my new Camry on a Sunday morning. Bernardi Toyota is fortunate to have a quality guy like Artie on their sales staff. More

My experience was great. I am happier with this car than I thought I would be and am glad I bought it. Everyone was professional and open. Sami Hatoum, our salesperson, got the model and color car I wanted. I thought I would be and am glad I bought it. Everyone was professional and open. Sami Hatoum, our salesperson, got the model and color car I wanted. He was great after the sale too, as we left items in the car we traded. He patiently took my son out to the car to retrieve our personal items and was extremely kind to our exuberant dog which for some reason (unknown to me) our son decided to bring with him. More