Bernardi Toyota

On two different occasions, I tried to contact via online chat to ask a simple question about the car. All I got was big dealer tactics to get your personal contact information. I explained that I don't gi chat to ask a simple question about the car. All I got was big dealer tactics to get your personal contact information. I explained that I don't give out personal information because having done so in the past dealerships keep your information forever and call and email you forever. After repeatedly stating that I didn't want to share any information, the person on the other end of the chat refused to answer my question and ended the chat... on two different occasions. Not only did Bernadi loose my business, they ruined it for other big dealers and continue the tension and distaste of buying a car. More

My last experience with a car dealer was not so pleasant, Bernardi Toyota, Jerry Encarnacion, sales rep and Audie, the financial person completely turned that around. I felt listened to, that they were hone Bernardi Toyota, Jerry Encarnacion, sales rep and Audie, the financial person completely turned that around. I felt listened to, that they were honest in what I was told and they each worked to get me what I wanted, a new 2013 Camry at the best possible price. That is why I gave such a high rating and would recommend the dealership and Jerry and Audie. More

My husband and I were pleasantly surprised with the experience at Bernardi Toyota with the excellent customer service offered to us by Jerry. He went above and beyond to make sure we are getting what w experience at Bernardi Toyota with the excellent customer service offered to us by Jerry. He went above and beyond to make sure we are getting what we wanted and at the right price. He heard to us patiently and made sure he let us know all the possible options we could go for and wanted to make sure we were satisfied and happy customers, when we left the place. Thanks Jerry and we have found a dealership for continuous business going forward. More

Sal was friendly, honest and personable. He took his time, showed me all my options and didn't give up even when I almost did. Sal has a very helpful, hands on and personal approach which could only co time, showed me all my options and didn't give up even when I almost did. Sal has a very helpful, hands on and personal approach which could only come from his experience and background. I would definitely recommend this dealership and Sal Sassone to anyone who is looking for a new or used car! Thank you again Sal! More

I have had the privilege of working with Artie Johnson for over 10 years. My first Highlander, a Camry, a used Saturn for my son, and most recently a Tocoma for my husband's 60th Birthday. Artie has alway for over 10 years. My first Highlander, a Camry, a used Saturn for my son, and most recently a Tocoma for my husband's 60th Birthday. Artie has always been incredibly professional and helpful. He really goes above and beyond the call of duty. I HIGHLY recommend Artie and Bernardi Toyota for all of your auto needs! More

I bought my first Toyota from this dealership 2 years ago and have like my experience to this point so it only made sense to return to them. That being said, this experience was the best I have ever had fro and have like my experience to this point so it only made sense to return to them. That being said, this experience was the best I have ever had from here or any dealership. Abdullah started the experience-his appointment was late and he didn't want me to sit and wait for the next available sales person. Then Jerry became available - I had my mind on something cute and sporty they both suggested the Rav4 - I was skeptical - but in the end (and after a test drive) I did choose the 2013 Rav4. Jerry got me into the limited version and somehow he and Marcos got it so it is lower than what I was paying on my Camry. Oh, and some firsts - this is the first car I actually got to choose the color on (poor Jerry so patient as I went back and forth) and the first time i got to drive a car off the lot the day of purchase and the appointment was under 8 hours.. all in all I felt like I was the number one customer - every wish granted. I wish I could move this dealership to TX.. I loved them before, but this time they really out did themselves!! More

I stopped into Bernardi Toyota on Friday to look around. I had no intention of test driving at that point. I looked around and asked Jerry about a car. He told me it was the new Rav4 and I fell in LOVE. Jer I had no intention of test driving at that point. I looked around and asked Jerry about a car. He told me it was the new Rav4 and I fell in LOVE. Jerry took me out for a test drive and got me started on the initial paperwork. While I wasn't planning to test drive or purchase, the support of Jerry and the Bernardi team helped me to feel more at ease with the car buying process (and trust me. I was FREAKING out). Jerry went above and beyond to make me feel comfortable and reassured about my decision without feeling pressured to buy. Ultimately, I did end up purchasing because I wanted to! I had the opportunity to work with Michelle, who patiently led me through the financing process, working with me every step of the way. Buying a car is a huge decision and investment and I can't thank Jerry and Bernardi enough for making my experience so wonderful. Ill be coming from Western Mass again if we are in the market for a new or used veihicle again! More

Sami was thoroughly professional. He was friendly. He knew the features of the car and how to demonstrate them. He was low-pressure. He asked if we had questions and answered them fully and patiently. We knew the features of the car and how to demonstrate them. He was low-pressure. He asked if we had questions and answered them fully and patiently. We certainly got the impression that he wanted to make the whole car-buying experience pleasant; bringing home a new car should be fun. I would say that anyone would have a positive car-buying experience working with Sami. More

You are blessed to have Osi.he was verry friendly and kind to me.i never planned to buy a car in toyota bernadi but Osi made me to.Thanks. kind to me.i never planned to buy a car in toyota bernadi but Osi made me to.Thanks. More

Sal is a great guy. He is good at listening, tactful at communicating, and is willing to understand customers' needs. He does not jump on making recommendations too quickly or pressure the customers into a communicating, and is willing to understand customers' needs. He does not jump on making recommendations too quickly or pressure the customers into a purchase. He acts as a great liaison between the customers' requirements (on both the goods and the price) and his employer's interest. I've been able to purchase a new vehicle at a reasonable cost. I would recommend Sal as an asset to any customer facing work - including but definitely not limited to sales. More