Bernardi Toyota

It was a pleasure to work with Dell Silva. Dell was very knowledgeable, honest, and friendly. This was our first visit to Bernardi and I will likely return there because of the service Dell provided. knowledgeable, honest, and friendly. This was our first visit to Bernardi and I will likely return there because of the service Dell provided. More

We are thrilled with our new Highlander. Jose was extremely helpful and answered all of our questions from start to finish. His genuine sense of humor made the process feel relaxed. Jose did not make extremely helpful and answered all of our questions from start to finish. His genuine sense of humor made the process feel relaxed. Jose did not make us feel pressured at any point in the process and helped find the car that had everything we were looking for and more. More

My experience at Bernardi Toyota far exceeded both Westboro and Boch Toyota (where the salesmen were negative about my trade and tried to manipulate the situation after I'd made it clear what I was lo Westboro and Boch Toyota (where the salesmen were negative about my trade and tried to manipulate the situation after I'd made it clear what I was looking for.) At Bernardi, Sam Lee was a pleasant professional who said he was there to make sure I was happy with the deal Toyota would offer. The dealership had a positive feel to it from the moment I contacted them about wanting to buy a Corolla. Sam took us through the process and was extremely profession, friendly, and knowledgeable. I have never felt that comfortable with a car salesman before. I would ask for Sam Lee when you get there! He's awesome! More

Loved working with Joe and Sam. Joe was professional and knowledgable. He accommodated my schedule even when it didn't coincide with his (by having me meet with Sam to pick up my new car). What a great e knowledgable. He accommodated my schedule even when it didn't coincide with his (by having me meet with Sam to pick up my new car). What a great experience. Hated to part with my old Sienna, but love my new Sienna! More

I have worked with Artie Johnson to purchase 6 Toyota vehicles over the past 15 years and each experience has been outstanding and professional. It is the most important reason I keep going back. His p vehicles over the past 15 years and each experience has been outstanding and professional. It is the most important reason I keep going back. His professionalism and knowledge of the products makes the purchasing experience easy and quick. More

Great place to service your Toyota . Very helpful after having my vehicle looked at by a non Toyota place local to the area ..I was almost taken advantage of by another garage . Thanks to my gut instinct a having my vehicle looked at by a non Toyota place local to the area ..I was almost taken advantage of by another garage . Thanks to my gut instinct and getting another opinion by Bernardi service team Ashley the director guy John he was really good. They took me to meet the technician he was a master certified it cost the same if not less for the same service they showed me and then showed me the other work I did not need.I will file a complaint against the other shop . Thank you Bernardi service for saving me lots of money and you guys are honest. More

I have been in Bernardi Toyota many times for service. Always it was ok, sometimes not happy with the work and sometimes for good customer service I went back. This last service appointment was out of al Always it was ok, sometimes not happy with the work and sometimes for good customer service I went back. This last service appointment was out of all standards. I called and made appointment for next day. Drove there and service rep told me there is no appointment for me, when I asked to see the person who made my appointment, I have been told she (Andrea) doesn’t seat in that building and she is in some place in Framingham. Some people working here have NO customer service skills at all. Bernardi Toyota , you are not the only one offering service for Toyota, there are at least 2 other dealers on rt9, who will gladly take my business. More

I have been looking for a car for a while, and the 2014 corolla was one of the cars I wanted to check out, so I call to ask for a test drive and talked to Ian, the car was not in the showroom so he give me corolla was one of the cars I wanted to check out, so I call to ask for a test drive and talked to Ian, the car was not in the showroom so he give me an appointment 2 days later. I called the next day to make sure we're still on schedule, and I get a confirmation that all is good. So I go there, and the car is not there, obviously I wasn't happy with how things went especially after 2 confirmations for my test drive. Jerry shows me the specs of the car on paper which I can see online pretty easy, even better with pictures and I ask him to give me a general quote, Jerry replies by saying to go see the prices online as well, basically returning my answer to me, I explained that I work with a preferred employer so "online" cannot give me the numbers I need to see. After that Ark comes over with some numbers which had no truth about them at all: I asked for a 15,000 miles/year lease, and he gets me numbers for 12,000. I asked for all the other expenses to be included, then he says this does not include no other expenses except the car price, we had to do the calculation over and over again although I made it clear he should include everything in the first place. Mind you, all the calculations were done on paper by hand, nothing printed or run by their systems like other dealerships do, just Ark, thinking and writing numbers infront of me. In all cases, I leave, and 2 weeks later Jerry calls me back to see if I'm still interested in a drive, when I said I leased another car, he starts talking crap about the other car and telling me to come back to them if my car ever broke, although his knowledge does seem to be missing a bit of research since the car I leased has way higher consumer rating than the Toyota. I have been visiting dealerships for quite a while now, and this is not the first time I do that, but I don't think I saw anyone that unprofessional, rude, and has no respect for appointments and customers whatsoever. More

First let me say, I would rather have a root canal then buy a new car from a dealership. Being 76 years old, this is based on a lot of previous purchases. Being a prior Toyota owner and very happy with th buy a new car from a dealership. Being 76 years old, this is based on a lot of previous purchases. Being a prior Toyota owner and very happy with the same, it was time to buy another. With help from my insurance company, three Toyota dealers were recommended to me. One of these was Bernardi Toyota in Framingham , Mass. Upon arrival and expecting another "High Pressure" sales pitch I was unprepared for my reception. Being met at the door by my Internet connection, I was warmly greeted and directed to an informal waiting area and told someone would be there shortly to assist me. Sal Sassone quickly appeared and our discussion began. Sal was the greatest. None of the high pressure sales pitch I expected. After our introductions, I explained to Sal what I was looking for. Sal answered all my questions, made suggestions on some of the options and paint colors and what was available. Our "perfect car was not available at Bernardis, but Sal checked other dealers and quickly located exactly what we wanted. An exchange between dealers could be made. Long story made short, papers were signed and Toyotas 0.0% financing arranged. Sal subsequently picked up the car and delivered the same to us in New Hampshire a few days later. Once again Sal took all the time necessary to show us all the features and how they worked. There may be other great sales folks at Bernardi's but I definitely recommend Sal if you want a "no pressure", knowledgeable, courtesy filled purchasing experience. A well satisfied N. H. resident. More