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Bert Ogden Nissan
McAllen, TX
119 Reviews
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Showing 119 reviews
August 30, 2010
My wife and I went twice to Bert Ogden Nissan in McAllen, TX to buy a Sentra. On our first visit the salesman did a very good job showing us the car, and we were impressed with the vehicle. We returned the n TX to buy a Sentra. On our first visit the salesman did a very good job showing us the car, and we were impressed with the vehicle. We returned the next day to learn about the price, incentives, and financing available. At other dealerships this procedure is always pretty much similar by providing our information, and then the price is given with any discounts and incentives, and with financing terms that we qualify for. Well, this is where things went crazy. The sales staff would not provide any numbers unless we would agree to buy right that instant. We asked for the final price with taxes and financing options twice. The General Sales Manager came out to talk with us. He wanted to know why we were being difficult and would not just buy the car. He said that we just wanted to compare prices, as if this is some kind of crime. We were stunned that this kind of insulting aggressive technique was actually being used on us. We left the lot, and as we drove down the street the manager called me on my cell phone to give me his "price", I replied we would think about it. I don't honestly understand how they sell so many vehicles this way, except by praying on the uninformed or naive customer. We have spoken to family and friends about this, and many have indicated similiar treatment. Bottom line is we left with no information at all on the price or finance rates. These guys are to be avoided. Save your time and energy. Beware their predatory practices. More
by m136
Employees Worked With
Tomas Ochoa
Helpful August 26, 2010
Mike Castillo is helpful and courteous. His attention to my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a long wait and I hadn't even remembered about a part that my car needed from before and they had it ready and waiting for me. What a pleasant surprise. Thank you Bert Ogden! More
by rgjimenez2
Employees Worked With
Miguel Castillo
August 16, 2010
The salesman at Burt Ogden known as Little Frank was very patient and helpful during our visit. After test driving several different models, he was able to find the vehicle that was just right for our family patient and helpful during our visit. After test driving several different models, he was able to find the vehicle that was just right for our family. Miguel Castillo was also very helpful and friendly when it came to finding the right warranty package to protect our knew purchase. We also enjoyed chatting with Betty from finance, as she drew up our paperwork. She really made us laugh, even though she was going on her fourteenth hour of work. More
by amberlizette
Employees Worked With
Miguel Castillo, Frank, Betty,
August 08, 2010
We were shopping for two vehicles. Ulysses came out to aid us immediately and stayed with us throughout the day to make sure we were taken care of by all of the other service people who crossed our path. aid us immediately and stayed with us throughout the day to make sure we were taken care of by all of the other service people who crossed our path. Ulysses was informative, kind and attentive. Later we dealt with Miguel Castillo who set us up with a comprehensive protection plan. Mr. Castillo was thorough and patient with his explanations of the three protection plans. We were extremely satisfied with our treatment and our purchases at Bert Ogden Nissan. Our special thanks again go out to Ulysses and Miguel. More
by mfgarzaz
Employees Worked With
Ulysses and MIke
August 07, 2010
The service was very good. The sales people were very attentive. They helped me get the deal I wanted. I have gone back once to ask information about my vehicle and they were so willing to help. I was ve attentive. They helped me get the deal I wanted. I have gone back once to ask information about my vehicle and they were so willing to help. I was very pleased cause I feel comfortable coming back with any question I might have More
by Narcedalia
Employees Worked With
Frank Garcia. Miguel Castillo
August 06, 2010
I dealt with another Rio Grande Valley dealer and literally was disrespected. Bert Ogden was really professional, courteous, and respectful. Not to mention they had the exact vehicle. I will certai literally was disrespected. Bert Ogden was really professional, courteous, and respectful. Not to mention they had the exact vehicle. I will certainly be purchasing my next vehicle from the Ogden family of car dealership. More
by Spicorvette
Employees Worked With
Miguel Castillio
August 05, 2010
This is the first car for our 16 yr. old daughter. We were concerned about safety and performance in a car. The people at Bert Ogden Nissan in McAllen were very polite. They took their time in explaini were concerned about safety and performance in a car. The people at Bert Ogden Nissan in McAllen were very polite. They took their time in explaining all the details about the car. They went into full detail about the warranty and extra coverage we could purchase. We felt very comfortable about the price we met on and about the financing we were offered. We very very pleased and are now looking into buying a nissan maxima with them. More
by irco1966
Employees Worked With
Miguel E. Castillo
August 01, 2010
Let me tell you that my experience with Bert Ogden was fantastic. They were extremely friendly and helpful and, most of all, PATIENT. They answered all our questions and made sure we got into a 2010 Nissa fantastic. They were extremely friendly and helpful and, most of all, PATIENT. They answered all our questions and made sure we got into a 2010 Nissan Sentra and even helped us with financing. Being this my first experience with a new car dealer, I think I couldn't have done better with anyone else! Thank you so much Bert Ogden, you rock!!!! More
by jedijorge
Employees Worked With
Joe and Mr. Castillo
July 31, 2010
Our salesman was Ulysses and he was very helpful and friendly with everything. He was very knowledgable about the cars, options, warranty and financing and got us a great deal. This is our second car fr friendly with everything. He was very knowledgable about the cars, options, warranty and financing and got us a great deal. This is our second car from Bert Odgen Nissan and we will be back for our future needs. More
by RRoth
Employees Worked With
Ulysses
July 16, 2010
I had a wonderful experience while shopping for my 2010 Nissan. I highly recommend Bert Ogden Nissan to my family and friends. Both Mr. Trammel and Mr. Castillo made my experience enjoyable, and I feel com Nissan. I highly recommend Bert Ogden Nissan to my family and friends. Both Mr. Trammel and Mr. Castillo made my experience enjoyable, and I feel completely satisfied with my decision. Again, thanks to their expertise and their customer service relationship...I highly recommend this dealership to anyone. 100% satisfied customer. Thanks, Bert Ogden!!! M. De Leon More
by M. De Leon
Employees Worked With
Mr. Trammel and Mr. Castillo
