Bert Ogden Toyota

Elderly abuse! Stay away from this dealership! My Dad took his car in to get an oil change, and they forgot to put oil in it! Ten minutes after leaving, they calle Stay away from this dealership! My Dad took his car in to get an oil change, and they forgot to put oil in it! Ten minutes after leaving, they called him to come back, and by the time he got back, the engine was blown. They said they would put a rebuilt engine in and two months later the car is still not done. My parents went to the dealership to get some paperwork out of the car, and they talked them into a new vehicle. My parents are in their late 70's, Dad's a Veteran, and my mom's legally blind. Boy, did they see them coming. Not only did they get them to buy a new car (making them pay $2,300 over MSRP!), 'Adam' the sales guy told them it was an upcharge. What's an upcharge?!? They are selling a vehicle similar to my Dad's trade-in for $8K more than they gave him for his trade-in. My parents did not need to spend any of this money. The dealership blew their car engine and then made money on the trade-in and upsell! I would not recommend this dealership to anyone. They do not stand behind their work and take advantage of older people. Please tell your loved ones to stay away from this dealership!!! More

My car didn't start. I called the service center at 8:49 AM and ledt a message.I called numerous times but it was useless. Didn't receive a courtesy call and no follow-up I called the service center at 8:49 AM and ledt a message.I called numerous times but it was useless. Didn't receive a courtesy call and no follow-up calls brom Bert Ogden. More

Went into the dealership requesting information about a car for a friend. Explained that my friend had seen an add advertising a 4Runner for a specific monthly payment. The sales person went into the back car for a friend. Explained that my friend had seen an add advertising a 4Runner for a specific monthly payment. The sales person went into the back office to find out more information. Fifteen minutes later a sales manager and the sales person came out to inform me that the vehicle in question was no longer available. I immediately smelled something fishy and determined that this was the classic "bait and switch" sales tactic. Never again. More

Great service department. Israel Sanchez, Erick, Rolle, Joe and the whole crew were great. Had my battery replaced, transmission serviced and my oil changed while I waited. Very friendly and skilled staff. Joe and the whole crew were great. Had my battery replaced, transmission serviced and my oil changed while I waited. Very friendly and skilled staff. Highly recommend doing business with this dealership. I drove 40 miles to take my car there and it was worth it. Great job. More

Never again! I will never come back here! They convinced me to buy a car that I did not want, I went on December 2019 to buy a CHR and they told me that they coul I will never come back here! They convinced me to buy a car that I did not want, I went on December 2019 to buy a CHR and they told me that they could not sell it because supposedly they had a recall, they lied to me and abused of my good intention, they told me; if you buy this Corolla from us and you keep it for 5 months, you return and we will trade it in for the CHR you want. I just went after 5 months and they don't want to keep their word, now I'm stuck with this car. I bought two cars at this agency but never again! More

WARNING DO NOT TRADE IN YOUR VEHICLE!!! Traded in my leased vehicle July 21st, didn't get a check for the pay off SENT OUT til 8/30!!!! (The car i no longer drive STILL isn't paid off and it Traded in my leased vehicle July 21st, didn't get a check for the pay off SENT OUT til 8/30!!!! (The car i no longer drive STILL isn't paid off and its now 9/10).How was I notified??? By my previous financial bank, threatening to report me to the credit bureau. When I followed up on the pay off, I was told it was taken care of. Following week I'm called again for a payment, was then told Toyota had just called for a pay off the day I called to follow up on it! Went in in person, was promised to get some sort of paper work showing proof my old vehicle was paid off and didn't receive anything until the end of the week once I spoke to the general sales manager. What I don't understand is, if my payment was 30 days late, why didn't they over night the check they issued AUGUST 30TH?? Now I pray it DOESN'T affect my credit score cause I'm now 2 payments late. Thanks Bert Ogden Toyota. More

Great sales person Had a wonderful buying experience at Bert Ogden Toyota, thanks to Robert S Klefman, love our new Toyota Corolla , we will definitely be back in the fu Had a wonderful buying experience at Bert Ogden Toyota, thanks to Robert S Klefman, love our new Toyota Corolla , we will definitely be back in the future. More