Bert Smith BMW

Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service. More

Had a roadside emergency. Had car towed here and they were great! Very responsive! Donna took my call and checked stock on the part I needed. They had to order it and got i Had car towed here and they were great! Very responsive! Donna took my call and checked stock on the part I needed. They had to order it and got it in that same day. Noah was my service advisor and he was very responsive as well. He got my warranty approved quickly and kept me informed on the progress so I could coordinate a time to pick up my car. I had it back the next morning More

Great service all around. Was able to get a ride home and back to pick up car and they got me a new battery for free with my warranty Was able to get a ride home and back to pick up car and they got me a new battery for free with my warranty More

I was impressed with this dealership. I went into the dealership to compare it to Mercedes and Lexus. Reem Karroum helped show me the ones that would I was interested in. She explained th I went into the dealership to compare it to Mercedes and Lexus. Reem Karroum helped show me the ones that would I was interested in. She explained the vehicles to me along with test driving the cars. I ended up coming back and buying the vehicle there. A smooth transaction it was from start to end. More

Excellent service - Easy to make an appointment. Car was done on time as expected with good explanations. Car was done on time as expected with good explanations. More

Mirnez was fast and efficient. He had the work completed the day after I dropped off my i4 and he had to order one of the parts. He had the work completed the day after I dropped off my i4 and he had to order one of the parts. More

Brandon Gimlin and the rest of the Bert Smith team were 1st class in all ways. 1st class in all ways. More

This dealership is reason I traded my BMW and went back to Mercedes. I have never had some a poor experience at a dealership before. The service department is horrible. The management is horrible. Just a v to Mercedes. I have never had some a poor experience at a dealership before. The service department is horrible. The management is horrible. Just a very disappointing experience. You would think dealing with a high quality vehicle they would choose to be a high quality dealership, unfortunately they are not. More

They were helpful and courteous. Seemed responsive to our concerns and seemed to value our satisfaction not just achieving a sale. Seemed responsive to our concerns and seemed to value our satisfaction not just achieving a sale. More

I have used Bert Smith BMW service twice and both times they did a great job, were informative from start to finish and polite. Michael Ayres did not rush me through the process, kept me updated via text a they did a great job, were informative from start to finish and polite. Michael Ayres did not rush me through the process, kept me updated via text and definitely dedicated time and effort to make sure my car was taken care of. More