Bert Smith BMW

This is our 4th car purchased at Bert Smith BMW. Very easy to work with. Straight forward, no games. Will buy from them again! Very easy to work with. Straight forward, no games. Will buy from them again! More

The inventory at Bert Smith was very diverse, with all vehicles seeming to be in excellent condition. Originally went to check out a couple of specific suv's and ended up in an altogether different vehicl vehicles seeming to be in excellent condition. Originally went to check out a couple of specific suv's and ended up in an altogether different vehicle. The staff at Bert Smith were very warm, welcoming, and helpful. The buying process was painless for this educated consumer. The sales associate was very knowledgable about his products, his inventory, and the entire sales process. He and another gentleman really brought that midwestern warmth and sensibility to the table. The Financial Advisor was also very kind and knowledgable. She broke down the products in very thorough and easy to understand terms without being pushy. This was an enjoyable process and I Highly Recommend Bert Smith for your next vehicle purchace! More

Hanna was my Service Tech and she did an amazing job, along with the Crew in the Garage!! My old 2016 x5 is better than ever because I bought a service plan and Hanna was willing to contact the insurance along with the Crew in the Garage!! My old 2016 x5 is better than ever because I bought a service plan and Hanna was willing to contact the insurance company and work out the details. two and a half weeks later $5400 in work cost me $100 deductible and I didn't have to sweat a thing! Bert Smith BMW is my BMW dealer! More

I am normally very happy with this dealership. I made a service appointment to have my battery recharged or replaced. made it clear to the advisor that I needed it back at the end of the day. A I made a service appointment to have my battery recharged or replaced. made it clear to the advisor that I needed it back at the end of the day. As the afternoon wore on I was not notified. It was difficult to reach someone to get a status report. My car was not ready until 10:00 the next morning and then I had to wait 45 minutes for a ride-had I been told this was an issue I could have arranged a ride on my own. poor communication. More

Had easy communication over the phone to intimate the deal, finished up the same day at the dealership getting everything I asked for with no complaints. Garrett did a great job from start to finish. deal, finished up the same day at the dealership getting everything I asked for with no complaints. Garrett did a great job from start to finish. More

I just don’t get it. It’s hit or miss. It was a great place to buy and get service. We have 4 BMWs. We went to buy a 2025 X7($120,000.00) put a deposit on it after being It’s hit or miss. It was a great place to buy and get service. We have 4 BMWs. We went to buy a 2025 X7($120,000.00) put a deposit on it after being there for 6 hours. Bert Smith Screwed this one up also. The next day they called and said the X7 was sold….What? We will NEVER trust or buy from them again. We went to Tampa BMW and it was a dream. Totally different scale. Bert smith manu years ago was good, now it’s only about the money. They were to take a video of my car and let me know if I needed to address something. 7 hrs later I picked up my car from the recall and said I never got the video? He said oh, everything was good. What? Now I know when someone xxxxed up and forgot to tell them what I asked for. We would rather drive 70 miles to Tampa rather than 4 miles to Bert Smith. Our days of buying cars from them is over. This is how you run a bad business. More

Hanna was great, and they are always professional. I would definitely really them to all my family and friends. I would definitely really them to all my family and friends. More

Great dealer, easy to buy from, good prices and selection. The customer service was excellent! Garrett McCullough went above and beyond to help me find exactly what I wanted. selection. The customer service was excellent! Garrett McCullough went above and beyond to help me find exactly what I wanted. More

Mike Ford was a very knowledgeable and helpful salesman. Nick Haller set up the technology and answered all of my questions. The entire team was friendly and very professional. Iwona Janczak was extremely p Nick Haller set up the technology and answered all of my questions. The entire team was friendly and very professional. Iwona Janczak was extremely professional and efficient with the closing documents. We were very pleased with the entire experience. More

Very friendly and accommodating. Service with a smile! My Appointment was made with ease and I was taken on time. I will definitely be back there again. Service with a smile! My Appointment was made with ease and I was taken on time. I will definitely be back there again. More