Bert Smith BMW

Dealer kept my car for two full days saying there was an issue with diagnosing a repair. During this time, they never actually even entered the car once or even pulled it into the garage to look at it. Th issue with diagnosing a repair. During this time, they never actually even entered the car once or even pulled it into the garage to look at it. The service advisor lied about it, only finally admitting it when I caught it based on the unlocking history in the BMW app. More

The worst lounge and customer service. My car wasn’t vacuumed until I insisted it be done. The tv was out of focus in the lounge with minimal beverages. My service manager doesn’t look at My car wasn’t vacuumed until I insisted it be done. The tv was out of focus in the lounge with minimal beverages. My service manager doesn’t look at you or call you by name. When I said I had the coupons the dealership sent me he did not believe me and asked me to prove it by emailing them. I did say I would not buy a car here again he ignored my comment. Another customer in the waiting area stated he thought the service was awful and wouldn’t buy a car there. I spent $3000 plus there. On another note, my husband bought a new Mazda at the dealership in Clearwater. It is beautiful and customers are treated so well. I love BMWs and have had a number of them. My original dealership in New York was wonderful. The only thing I can think of is that Bert Smith sells so many that no effort in customer service is made. The best part was the two shuttle drivers. They were wonderful. More

We worked with Jacob and found him to be really nice to work with. Very knowledgeable and very low pressure. We would highly recommend him if you are looking for a BMW. work with. Very knowledgeable and very low pressure. We would highly recommend him if you are looking for a BMW. More

Annual service was done on time, well done and not overpriced. They were friendly and polite. overpriced. They were friendly and polite. More

a simple oil change turned into an expensive visit. took 3 hours to perform it. now i have an error saying there is too much oil. went back to the dealer. spent another 3 hours and was told that everyt took 3 hours to perform it. now i have an error saying there is too much oil. went back to the dealer. spent another 3 hours and was told that everything is fine but now there is a problem with the oil level indicator and they would be happy to diagnose. upon returning to my vehichle, both sides were covered in oil spots and the passenger wheel was gouged. I will never go back there and neither should you. More

Huge inventory, I was able to find exactly the car I wanted. Client Advisor Mike Reed did a great job and went above and beyond normal effort to help me solve an insurance issue. I was very happy with M wanted. Client Advisor Mike Reed did a great job and went above and beyond normal effort to help me solve an insurance issue. I was very happy with Mike and the dealership and I'm enjoying my new X-1. More

Kevin was amazing, made everything seamless. Answered everything that we needed to trade in and purchase the x5 Answered everything that we needed to trade in and purchase the x5 More

After visiting my local BMW dealership out of convenience, I decided to take the 50 mile trip up to Bert Smith BMW where I had leased several other vehicles. Without a doubt, the trip was well w convenience, I decided to take the 50 mile trip up to Bert Smith BMW where I had leased several other vehicles. Without a doubt, the trip was well worth it! We reviewed what I was looking for and they quickly found a vehicle that fit my needs. In addition to giving me a fair amount of equity for my previous vehicle, they did a wonderful job of giving me an excellent price on the new vehicle, something my local dealership was unwilling to provide. Kudos to Michael Ford of Bert Smith BMW for not only working with me and providing me with a simple and enjoyable process in obtaining my new vehicle but for also delivering it to me at my home saving me the 50 mile trip! More

I bought a 330i for my daughter. Jacob made the negotiations and the delivery a very easy and professional experience for us. Thank you for all your help! Jacob made the negotiations and the delivery a very easy and professional experience for us. Thank you for all your help! More

Mirnes Cukojevic was very helpful and knowledgeable. The communication was excellent, and the process went smooth. The communication was excellent, and the process went smooth. More