Bert Smith BMW

I had an outstanding experience at the BMW Bertsmith dealership. From the moment I walked in, the service was smooth, professional, and genuinely welcoming. Dustin was incredible, knowledgeable, patient dealership. From the moment I walked in, the service was smooth, professional, and genuinely welcoming. Dustin was incredible, knowledgeable, patient, and truly went above and beyond to make the entire process easy. He answered every question, guided me through the options, and made sure I felt confident with my decision. If you’re looking for exceptional customer service, ask for Dustin. Highly recommended. More

All of the people we worked with were exceptional and made this the easiest car purchase we’ve ever had. made this the easiest car purchase we’ve ever had. More

It’s been about two months since I traded in my 2002 750 for a new 2025 760i. The buying experience was in line with what I expect when purchasing a $100k+ vehicle. Not only did the “Two Mikes” find the exa for a new 2025 760i. The buying experience was in line with what I expect when purchasing a $100k+ vehicle. Not only did the “Two Mikes” find the exact vehicle I wanted, they had it shipped in from out of state…just for me! Don’t see it on the lot? Go see Mike Ford, tell him what you want and he’ll find it. Perhaps my favorite part of the experience was their commitment to working the way I wanted to. I communicated I did not want to spend more than 1 hour at the dealership. The “Mikes” were able to do almost all of the paperwork with me digitally. I pulled into the dealership, was greeted with some BMW flare (thanks, Mike), shown the vehicle and headed directly to the finance department. Literally sign and drive! I highly recommend Bert Smith and will most certainly be purchasing from them again! Keep it up B Smith BMW! -Ian More

I came in for a routine oil change and check up. Setting up the appointment was easy and on my schedule. Check in the day of the appointment was seamless event though I was about 10 minutes late. Setting up the appointment was easy and on my schedule. Check in the day of the appointment was seamless event though I was about 10 minutes late. The video by the tech and the recommendations for additional work were timely and the work was well done. The waiting area was well appointed with coffee machine and fridge with water. Chairs were comfortable as well. I also had time to check out the new cars. Always a plus. More

Dealer kept my car for two full days saying there was an issue with diagnosing a repair. During this time, they never actually even entered the car once or even pulled it into the garage to look at it. Th issue with diagnosing a repair. During this time, they never actually even entered the car once or even pulled it into the garage to look at it. The service advisor lied about it, only finally admitting it when I caught it based on the unlocking history in the BMW app. More

The worst lounge and customer service. My car wasn’t vacuumed until I insisted it be done. The tv was out of focus in the lounge with minimal beverages. My service manager doesn’t look at My car wasn’t vacuumed until I insisted it be done. The tv was out of focus in the lounge with minimal beverages. My service manager doesn’t look at you or call you by name. When I said I had the coupons the dealership sent me he did not believe me and asked me to prove it by emailing them. I did say I would not buy a car here again he ignored my comment. Another customer in the waiting area stated he thought the service was awful and wouldn’t buy a car there. I spent $3000 plus there. On another note, my husband bought a new Mazda at the dealership in Clearwater. It is beautiful and customers are treated so well. I love BMWs and have had a number of them. My original dealership in New York was wonderful. The only thing I can think of is that Bert Smith sells so many that no effort in customer service is made. The best part was the two shuttle drivers. They were wonderful. More

We worked with Jacob and found him to be really nice to work with. Very knowledgeable and very low pressure. We would highly recommend him if you are looking for a BMW. work with. Very knowledgeable and very low pressure. We would highly recommend him if you are looking for a BMW. More

Annual service was done on time, well done and not overpriced. They were friendly and polite. overpriced. They were friendly and polite. More

a simple oil change turned into an expensive visit. took 3 hours to perform it. now i have an error saying there is too much oil. went back to the dealer. spent another 3 hours and was told that everyt took 3 hours to perform it. now i have an error saying there is too much oil. went back to the dealer. spent another 3 hours and was told that everything is fine but now there is a problem with the oil level indicator and they would be happy to diagnose. upon returning to my vehichle, both sides were covered in oil spots and the passenger wheel was gouged. I will never go back there and neither should you. More

Huge inventory, I was able to find exactly the car I wanted. Client Advisor Mike Reed did a great job and went above and beyond normal effort to help me solve an insurance issue. I was very happy with M wanted. Client Advisor Mike Reed did a great job and went above and beyond normal effort to help me solve an insurance issue. I was very happy with Mike and the dealership and I'm enjoying my new X-1. More