Bert Smith BMW

Excellent service department. Timely, experienced. Good communications, etc. I would definitely recommend. Very honest and sincere. Timely, experienced. Good communications, etc. I would definitely recommend. Very honest and sincere. More

Great org. Great sales person (Brandon). Follow up to questions was great. Always got back to me via phone, text, or email. Great sales person (Brandon). Follow up to questions was great. Always got back to me via phone, text, or email. More

I’ve been a happy client of Bert Smith BMW for 20years. They are great to work with, very knowledgeable and always willing to make the deal work. They are great to work with, very knowledgeable and always willing to make the deal work. More

I’ve been a BMW owner for over 20 years and have had my vehicles serviced at dealerships everywhere I've lived. The experience has consistently been professional, smooth, and worthy of the BMW name... unti vehicles serviced at dealerships everywhere I've lived. The experience has consistently been professional, smooth, and worthy of the BMW name... until Bert Smith. I’m not someone who rushes to leave negative reviews, but this hasn’t been a one-off situation. I’ve had three separate bad experiences here (at this point, shame on me). Without getting into specifics no one cares about, I tried to give them the opportunity to correct the problem, and they somehow just made it worse. If anyone from BMW Corporate happens to read this, you should take a look at what’s happening here. This location is actively damaging the trust and reputation your brand has spent decades building. Take your name off their building. More

Bought Bmw M3. Good service. Communication struggled at first with sales. Would recommend. Nice facility. Good service. Communication struggled at first with sales. Would recommend. Nice facility. More

Always love Bert Smith Service. Everyone is friendly and helpful. Aries was incredibly helpful, texted me throughout the day with updates, and made everything seamless and easy. Everyone is friendly and helpful. Aries was incredibly helpful, texted me throughout the day with updates, and made everything seamless and easy. More

Our Journey with Bert Smith BMW actually started about two hours south when we bought a beautiful 2020 BMW X1 from a non-BMW dealership in Fort Myers. I’ve been searching for a BMW X1 for a little time no two hours south when we bought a beautiful 2020 BMW X1 from a non-BMW dealership in Fort Myers. I’ve been searching for a BMW X1 for a little time now, finding the right one was hard. The newest models were a little too big for us, so we decided on looking at a preowned. We found a beautiful car in glacial silver, took her for a test drive and decided to buy. Now the fun begin begins! As we are driving down the highway, we find the car pulling. We were so in love with the car that we did not return it, even though the dealership was only a few miles away. We decided to drive it all the way back home and take it to Bert Smith BMW. Once there, my amazing service person, Ray, was above and beyond with knowledge, customer service and his love for BMWs. Soon we had great news that it was just a bad tire and we had made a wonderful purchase! Now we will continue our service and become part of the Bert Smith BMW family. Thanks again Ray. You’re the best and we love our car. More

I appreciate the excellent customer service that I received from Raymond Orin. He was very helpful, kind, professional and knowledgeable. received from Raymond Orin. He was very helpful, kind, professional and knowledgeable. More

Michael Ayres helped me extremely efficiently during a very stressful nail in tire situation. I had to leave my car after hours, unknowing if anyone could service it. The following morning, he called and very stressful nail in tire situation. I had to leave my car after hours, unknowing if anyone could service it. The following morning, he called and told me he had already located the correct tire and processed the claim for the tire package I had and received the approval. My tire was change within mere hours, and several out service techs were even out sick that day. Couldn’t be more grateful for his efficient service and amazing communication with keeping me in the loop on the status of my vehicle. Great job Michael!! More

Great service. Pick up my car and took to dealership to do oil change and general maintenance. Car returned washed and cleaned and completed in 4 hours. Mark Lynch Pick up my car and took to dealership to do oil change and general maintenance. Car returned washed and cleaned and completed in 4 hours. Mark Lynchburg service advisor was very attentive and kept name posted on progress of vehicle. More