Bert Smith BMW

Excellent communication/follow up throughout the shopping and buying experience. No pressure sales strategy and expedited services and buying experience. No pressure sales strategy and expedited services More

Alex and Mike were really great to work with. I bought an old car in very good condition and trust that the dealerships inspection was accurate. I bought an old car in very good condition and trust that the dealerships inspection was accurate. More

I purchased a vehicle from your dealership after communicating with a salesperson for over a week. As I reside in a different city and was unable to visit the dealership in person due to work and me communicating with a salesperson for over a week. As I reside in a different city and was unable to visit the dealership in person due to work and medical appointments, I specifically requested detailed photos and videos of the vehicle prior to making a decision. I was provided with a walk-around video in which a single small blemish was pointed out. Based on the information presented and after some discussion, I proceeded with the purchase and arranged for the vehicle to be delivered to Fort Myers. The delivery took place in the evening, and I was advised by the salesperson that the vehicle had been washed and fully detailed inside and out. However, upon inspecting the vehicle the following morning, I found that this was not the case. The interior was visibly unclean, with food crumbs present on the floor and center area, streak marks on the dashboard, and a noticeable odor consistent with cigarette smoke. I then inspected the exterior of the vehicle in daylight and discovered five to six additional paint blemishes that had not been disclosed at any point during the sales process. These areas appear to have been poorly touched up, with paint already peeling, suggesting that the damage was covered rather than properly repaired. None of these issues were presented during the walk-around or disclosed despite my specific request for detailed photos of the vehicle’s condition. I attempted to contact the salesperson to address these concerns but did not receive a response. I am very disappointed with this experience. Having paid for the vehicle in full, I expected transparency, accurate representation, and a level of professionalism consistent with the BMW brand. Unfortunately, I feel that I was misled regarding the condition of the vehicle and that reasonable efforts were not made to ensure it was delivered in acceptable condition. I worked directly with Mike Ford on this purchase and was not satisfied with the level of service provided. I do not feel adequate care was taken to make this a positive or professional buying experience, particularly given that the vehicle was paid for in full. I would appreciate this matter being reviewed and addressed promptly. More

Super friendly, professional and knowledgeable. I hope they keep this level of customer service forever! I hope they keep this level of customer service forever! More

Buying process was smooth and hassle free. Salesman (Gio Garces) is extremely knowledgeable and he responded very quickly when I emailed him with questions. I was very satisfied with entire b Salesman (Gio Garces) is extremely knowledgeable and he responded very quickly when I emailed him with questions. I was very satisfied with entire buying process. More

I was pleased with the service as the repair cured the problem. The service provided by Mark was professional and friendly and he kept us fully informed. problem. The service provided by Mark was professional and friendly and he kept us fully informed. More

EW Smith lll, Larry A Granier, Joy T Rose are corporate officers and participate in the FRAUD, bate and switch practices. Bert Smith Automotive sells vehicles that have been in Moderate to Severe accidents officers and participate in the FRAUD, bate and switch practices. Bert Smith Automotive sells vehicles that have been in Moderate to Severe accidents and water damage as recents trade in. Bobbie Haines, Steve Phillips, Mike Read, Finance and other sales, service and body shop all participate in the fraud to make money and get bonuses. BUYERS BE AWARE. If you want a brand that Bert Smith Automotive sells Go to another county to purchase. Make sure its not a related dealership to Bert Smith Automotive More

Terrific service People and workmanship. 1st class! Scheduling was great. Very accomodating. My Dealer for BMW in St. Petersburg 1st class! Scheduling was great. Very accomodating. My Dealer for BMW in St. Petersburg More

Nick Haller did a wonderful job getting everything together. He was really helpful at helping set up my keys and apps. Being a former genius he still is and probably can run circles around everyone el together. He was really helpful at helping set up my keys and apps. Being a former genius he still is and probably can run circles around everyone else. More

Great experience working with Bert Smith, specifically Gio and Roger. We handled most of the negotiation over email and text, and it was straightforward, transparent, and easy. They were responsive and a Gio and Roger. We handled most of the negotiation over email and text, and it was straightforward, transparent, and easy. They were responsive and answered all my questions, which made the in-person purchase quick and seamless. No pressure, no surprises — just a smooth, professional transaction from start to finish. Highly recommend working with them. More