Bert Smith BMW

Excellent service with a very friendly professional staff Good value for the service prices. Very convenient also staff Good value for the service prices. Very convenient also More

The courteous, professional team made the entire process a pleasure. I could not recommend a dealership more highly. Gio Garces in sales is incredibly thoughtful and knowledgeable. He made the purchase proc a pleasure. I could not recommend a dealership more highly. Gio Garces in sales is incredibly thoughtful and knowledgeable. He made the purchase process convenient and enjoyable. Iwona Janczak in finance was an absolute pleasure to work with. More

Sales was professional and courteous, Dustin Oliff was excellent, finance department was also very quick and professional. excellent, finance department was also very quick and professional. More

Sales was professional and courteous, Mike Reed was excellent, finance department was also very quick and professional. excellent, finance department was also very quick and professional. More

Excellent communication/follow up throughout the shopping and buying experience. No pressure sales strategy and expedited services and buying experience. No pressure sales strategy and expedited services More

Alex and Mike were really great to work with. I bought an old car in very good condition and trust that the dealerships inspection was accurate. I bought an old car in very good condition and trust that the dealerships inspection was accurate. More

I purchased a vehicle from your dealership after communicating with a salesperson for over a week. As I reside in a different city and was unable to visit the dealership in person due to work and me communicating with a salesperson for over a week. As I reside in a different city and was unable to visit the dealership in person due to work and medical appointments, I specifically requested detailed photos and videos of the vehicle prior to making a decision. I was provided with a walk-around video in which a single small blemish was pointed out. Based on the information presented and after some discussion, I proceeded with the purchase and arranged for the vehicle to be delivered to Fort Myers. The delivery took place in the evening, and I was advised by the salesperson that the vehicle had been washed and fully detailed inside and out. However, upon inspecting the vehicle the following morning, I found that this was not the case. The interior was visibly unclean, with food crumbs present on the floor and center area, streak marks on the dashboard, and a noticeable odor consistent with cigarette smoke. I then inspected the exterior of the vehicle in daylight and discovered five to six additional paint blemishes that had not been disclosed at any point during the sales process. These areas appear to have been poorly touched up, with paint already peeling, suggesting that the damage was covered rather than properly repaired. None of these issues were presented during the walk-around or disclosed despite my specific request for detailed photos of the vehicle’s condition. I attempted to contact the salesperson to address these concerns but did not receive a response. I am very disappointed with this experience. Having paid for the vehicle in full, I expected transparency, accurate representation, and a level of professionalism consistent with the BMW brand. Unfortunately, I feel that I was misled regarding the condition of the vehicle and that reasonable efforts were not made to ensure it was delivered in acceptable condition. I worked directly with Mike Ford on this purchase and was not satisfied with the level of service provided. I do not feel adequate care was taken to make this a positive or professional buying experience, particularly given that the vehicle was paid for in full. I would appreciate this matter being reviewed and addressed promptly. More

Super friendly, professional and knowledgeable. I hope they keep this level of customer service forever! I hope they keep this level of customer service forever! More

Buying process was smooth and hassle free. Salesman (Gio Garces) is extremely knowledgeable and he responded very quickly when I emailed him with questions. I was very satisfied with entire b Salesman (Gio Garces) is extremely knowledgeable and he responded very quickly when I emailed him with questions. I was very satisfied with entire buying process. More

I was pleased with the service as the repair cured the problem. The service provided by Mark was professional and friendly and he kept us fully informed. problem. The service provided by Mark was professional and friendly and he kept us fully informed. More