Bert Smith BMW

I wish this service was at the dealership in Erie Pa texting to set up appt n confirming with Natilie was wonderful. texting to set up appt n confirming with Natilie was wonderful. More

I found my experience at Bert Smith to be very customer-centric, which was much appreciated. I was particularly impressed with the video message of the inspection of my car while I was waiting. customer-centric, which was much appreciated. I was particularly impressed with the video message of the inspection of my car while I was waiting. More

Alex Richman was very helpful in getting my car in for service and out in record time. I do appreciate the quick service that I received. service and out in record time. I do appreciate the quick service that I received. More

Excellent customer service. Juan is very caring and helpful in servicing my car each time. Juan is very caring and helpful in servicing my car each time. More

Connor was very helpful and patient with me while I was searching for information on the 2017 X3. This was my first time buying a car from a dealership and not from a used car business. He made the process searching for information on the 2017 X3. This was my first time buying a car from a dealership and not from a used car business. He made the process very simple and provided me with advice on what kind of payments would be beneficial for me. He accommodated me with providing me with replacing the manuals that were missing with the car, filled the car up with gas, and scheduled a detail cleaning for a future date. Connor earned my business and I plan on coming back to him in the future to purchase my next vehicle. I highly recommend this dealership and working with Connor if you are looking to buy a BMW at a fair market value. Thank you again Connor and Bert Smith BMW for your help. The only change I would recommend for Bert Smith BMW is to provide more training with the financing woman who finalizes the paperwork. When I said I did not want the extra warranty and other packages for the car, she was rude with side comments and unprofessional. I'm a patient and understanding person, so I didn't think anything of it. However, if other customers experience this, than it could be a deal breaker for the company and potentially loose business. I highly recommend either providing more professional training for her or just finding another person that is a professional at that position. More

Connor was very acomidating and anticipated my needs very well. Going to be back for an X7 soon! well. Going to be back for an X7 soon! More

As usual, the service experience was very good. The loaner was clean and ready and the drop off process went extremely fast. The service took a bit longer than expected and Natalie was excellent The loaner was clean and ready and the drop off process went extremely fast. The service took a bit longer than expected and Natalie was excellent at communicating the delay. The car was washed and ready when I went to pick it up. More

Reception very good, attention to detail and needs on target. check-in very smooth and competent. would certainly recommend this dealership for all your service needs. target. check-in very smooth and competent. would certainly recommend this dealership for all your service needs. More

Completely satisfied with the work done. Juan is great advisor to work with as he kept me up to date. Juan is great advisor to work with as he kept me up to date. More