Bert Smith BMW

As usual, the service experience was very good. The loaner was clean and ready and the drop off process went extremely fast. The service took a bit longer than expected and Natalie was excellent The loaner was clean and ready and the drop off process went extremely fast. The service took a bit longer than expected and Natalie was excellent at communicating the delay. The car was washed and ready when I went to pick it up. More

Completely satisfied with the work done. Juan is great advisor to work with as he kept me up to date. Juan is great advisor to work with as he kept me up to date. More

Reception very good, attention to detail and needs on target. check-in very smooth and competent. would certainly recommend this dealership for all your service needs. target. check-in very smooth and competent. would certainly recommend this dealership for all your service needs. More

Great service on fixing my BMW 530E. The issue was resolved very quickly and the part was ordered and installed the next day. The issue was resolved very quickly and the part was ordered and installed the next day. More

Thoughtful and compassionate. I was there for only an oil change. Something came up and I had to leave before my car was completed. They were kind enough to provide me with a r I was there for only an oil change. Something came up and I had to leave before my car was completed. They were kind enough to provide me with a ride home and then delivered my car back to me! More

Top of the line very good service and I will go back there again Thank you there again Thank you More

Only negative was the hourly rate for labor. ..I was charged 1hr. labor of $219 for looking at a simple problem for a broken nylon string on my headliner for my convertible hardtop, telling me it ..I was charged 1hr. labor of $219 for looking at a simple problem for a broken nylon string on my headliner for my convertible hardtop, telling me it would cost $2500 to replace it. if that took an hr., then my money will be spent better elsewhere. More

This dealership was very clean and organized, the salesman that helped me was very friendly and I would definitely recommend! salesman that helped me was very friendly and I would definitely recommend! More

I was sat but I thought that on a 3800 bil the dealership could have applied the diagnostic charge to the repair. You bring a vehicle in for repair one should not have to pay over two hundred dollars for dia could have applied the diagnostic charge to the repair. You bring a vehicle in for repair one should not have to pay over two hundred dollars for diagnosis if the dealership is doing the repair. More