Bert Smith BMW

The excellent and professional service I received from Juan Aviles was phenomenal! I express to him the issues that I was experiencing with the new control module they replaced in September. Although I Juan Aviles was phenomenal! I express to him the issues that I was experiencing with the new control module they replaced in September. Although I did not agree with the price increase of the an analyzation to find the problem, I do need to have it done. They have a great shuttle service and if the repairs take longer than two days, they offer the convenience of a loaner car. Bert Smith is the only BMW service department that I feel confident in taking my Beemer to. However I was little bummed out about not receiving the service video, but Juan gave a great explanation for that, and I understood why. More

Airbag recall issue was taken care off in less than two hours but no suggestions on continues light from faulty module. hours but no suggestions on continues light from faulty module. More

This was my first time at Bert Smith BMW. I recently purchased my vehicle and needed to bring it in for routine service. I have never been more impressed with customer service as I was with t I recently purchased my vehicle and needed to bring it in for routine service. I have never been more impressed with customer service as I was with this team. The process for getting an appointment to meeting my personal service rep was outstanding. Big shout out to Juan Aviles and the job he did. This was a truly white glove treatment. I have not seen service like this is years. More

Although we had to wait for delivery longer than anticipated Roger keep us informed and the car was worth the wait anticipated Roger keep us informed and the car was worth the wait More

Always taken care of and would recommend this dealership. Mirnes the service rep is five star. Mirnes the service rep is five star. More

Keith Sanders is very knowledgable and a gentleman to deal with. My husband and I did a great deal of research, worked with numerous BMW dealers before we visited Bert Smith. Our intent was to compare of deal with. My husband and I did a great deal of research, worked with numerous BMW dealers before we visited Bert Smith. Our intent was to compare offerings, with no thought that we would purchase that day. We were so impressed with Keith, his professionalism, that we signed the documents that same day. Keith is an asset to your organization and a model for all sales personnel. More

Ask for Roger and you will leave happy. It was great doing business with him and the whole team. I would definitely recommend this dealership to friends and family. It was great doing business with him and the whole team. I would definitely recommend this dealership to friends and family. More

I had to take the car in on three different occasions for the same problem. I think I was billed for unnecessary repairs. the same problem. I think I was billed for unnecessary repairs. More

Juan the service writer was fantastic. Very nice, very clear on what I needed and cost. Beautiful loaner car on top of all else. ALWAYS a pleasure to do business here Very nice, very clear on what I needed and cost. Beautiful loaner car on top of all else. ALWAYS a pleasure to do business here More

I am never dissatisfied with the service I receive at Bert Smith which, along with my excellent sales professional Roger Pedersen, is why I continue to buy my automobiles at this dealership. Bert Smith which, along with my excellent sales professional Roger Pedersen, is why I continue to buy my automobiles at this dealership. More