Bert Smith BMW

Our Journey with Bert Smith BMW actually started about two hours south when we bought a beautiful 2020 BMW X1 from a non-BMW dealership in Fort Myers. I’ve been searching for a BMW X1 for a little time no two hours south when we bought a beautiful 2020 BMW X1 from a non-BMW dealership in Fort Myers. I’ve been searching for a BMW X1 for a little time now, finding the right one was hard. The newest models were a little too big for us, so we decided on looking at a preowned. We found a beautiful car in glacial silver, took her for a test drive and decided to buy. Now the fun begin begins! As we are driving down the highway, we find the car pulling. We were so in love with the car that we did not return it, even though the dealership was only a few miles away. We decided to drive it all the way back home and take it to Bert Smith BMW. Once there, my amazing service person, Ray, was above and beyond with knowledge, customer service and his love for BMWs. Soon we had great news that it was just a bad tire and we had made a wonderful purchase! Now we will continue our service and become part of the Bert Smith BMW family. Thanks again Ray. You’re the best and we love our car. More

I appreciate the excellent customer service that I received from Raymond Orin. He was very helpful, kind, professional and knowledgeable. received from Raymond Orin. He was very helpful, kind, professional and knowledgeable. More

Michael Ayres helped me extremely efficiently during a very stressful nail in tire situation. I had to leave my car after hours, unknowing if anyone could service it. The following morning, he called and very stressful nail in tire situation. I had to leave my car after hours, unknowing if anyone could service it. The following morning, he called and told me he had already located the correct tire and processed the claim for the tire package I had and received the approval. My tire was change within mere hours, and several out service techs were even out sick that day. Couldn’t be more grateful for his efficient service and amazing communication with keeping me in the loop on the status of my vehicle. Great job Michael!! More

Great service. Pick up my car and took to dealership to do oil change and general maintenance. Car returned washed and cleaned and completed in 4 hours. Mark Lynch Pick up my car and took to dealership to do oil change and general maintenance. Car returned washed and cleaned and completed in 4 hours. Mark Lynchburg service advisor was very attentive and kept name posted on progress of vehicle. More

I had a problem that at first we thought was fixed , but had to go back again for the same problem and that problem finally got resolved. Everyone was great and kept in constant contact about my repair. Tha had to go back again for the same problem and that problem finally got resolved. Everyone was great and kept in constant contact about my repair. Thank you. More

Mirnes help me to fix my car quickly. Job was good and price for parts was ok. Thank you so much Mirnes Job was good and price for parts was ok. Thank you so much Mirnes More

Great experience with the service department. Did the work that I asked them to do and showed me that I needed one additional service that i was not aware of. I know quite a bit about cars, so th Did the work that I asked them to do and showed me that I needed one additional service that i was not aware of. I know quite a bit about cars, so this was not them trying to sell me something that I didn't need. More

Mirnes is an outstanding advisor. Communication was excellent and he went above and beyond with the warranty claims process. Can't thank him enough. He saved us a LOT of money. Thanks Communication was excellent and he went above and beyond with the warranty claims process. Can't thank him enough. He saved us a LOT of money. Thanks so much! More

Great customer service really love how they show me how to get a great deal to get a great deal More

I have purchased 3 cars from Brandon Gimlin and he has always made the process seamless. always made the process seamless. More