Bert Smith BMW

Service Gets better The service response at Bert Smith BMW gets better all of the time. I've been a customer for several years and find the staff to be quality people. The service response at Bert Smith BMW gets better all of the time. I've been a customer for several years and find the staff to be quality people. They provide constant feed back on repair status and deliver on their comments. Special thanks to Joe, Mirnes and Matt in service and to Corey in sales. THANK YOU! More

Urgent service appointment I had an urgent oil leak in the middle of this COVID-19 experience and Natalie Swain arranged for me to get right in and have it taken care of. As I a I had an urgent oil leak in the middle of this COVID-19 experience and Natalie Swain arranged for me to get right in and have it taken care of. As I am "on the elderly side" I've been staying home away from people and Natalie promptly arranged for my car to be picked up at my home and then returned to me. I've been going to BMW service departments for over 25 years and the last 7 years at Bert Smith - Natalie is the most customer-focused service manager I've had. She is not only extremely knowledgeable but simultaneously multi-tasks many important issues and clients, all while making each client feel her warmth and friendship and most importantly, a trust in her sound judgement. More

The dealer called about a recall and offered to come pick up my car an bring a loaner if needed, they came and picked my car fixed the recall and performed the maintenance service that was due in 1500 miles up my car an bring a loaner if needed, they came and picked my car fixed the recall and performed the maintenance service that was due in 1500 miles and brought my car back with paperwork and it was all nice an clean. Way to go the extra mile. I will remember that for sure. I already told people how impressed i was with there service. Great job everyone. More

Purchase of SUV I made an inquiry about a vehicle that was of interest, though not looking for a vehicle at the time. The salesman and staff made a reasonable offer I made an inquiry about a vehicle that was of interest, though not looking for a vehicle at the time. The salesman and staff made a reasonable offer for the vehicle, made the purchase experience stress-free, and were knowledgeable about the vehicle purchased. They even provided a BMW Guru sheet of most frequently asked questions so that I could quickly become familiar with the vehicle's features. John Grima, the salesman, is a pro in all respects. More

Service appointment I had one of my BMW 5 series serviced at Bert Smith and had an excellent experience with my service advisor Natalie Swain. I will definitely be return I had one of my BMW 5 series serviced at Bert Smith and had an excellent experience with my service advisor Natalie Swain. I will definitely be returning when my 2nd BMW is due for service. More

Had an excellent experience with Burt Smith BMW repair services . They were informative , respectful and thorough and provided excellent customer service. Would highly recommend their service department. services . They were informative , respectful and thorough and provided excellent customer service. Would highly recommend their service department. More

Bought an X3 from Bert Smith. John Grima was my salesman. He was excellent both on the phone as well as in person. He knew his inventory, was very accommodating and they got the price right. Was my first tim He was excellent both on the phone as well as in person. He knew his inventory, was very accommodating and they got the price right. Was my first time at Bert Smith and meeting John. Will definitely do business with them in the future. I really cannot think of anything to improve on. Good job John thank you. Martyn More

Had service on my BMW X3, Mirnes really helped me out. They picked up my X3 took care of the issue quickly. Great dealership!! Thanks Bert Smith for great service!! They picked up my X3 took care of the issue quickly. Great dealership!! Thanks Bert Smith for great service!! More

excellen customer service dropped my 2018 X5 off for normal service and a wty item. My service advisor Mirnes Cukojevic took excellent care off the drop off as well as picking dropped my 2018 X5 off for normal service and a wty item. My service advisor Mirnes Cukojevic took excellent care off the drop off as well as picking the vehicle up. Throughout the repair process he kept me up to date via. Maintenance and repair was done perfectly. More

improper diagnosis the replacement parts and labor did not fix the problem, the diagnosis was incorrect, but they refused to acknowledge this, and only said it will take the replacement parts and labor did not fix the problem, the diagnosis was incorrect, but they refused to acknowledge this, and only said it will take more money to fix problem, had they made some concession and acknowledged the misdiagnosis, I probably would have remained a customer and bought a new vehicle, now I am at another dealer negotiating a new car purchase, jump over a dollar to save a dime mentality More