Bert Smith BMW

Ultimate Buying Experience Excellent product knowledge, dynamic test drives, and after delivery followup by Roger Pederson our Client Advisor. I did 11 test drives before finali Excellent product knowledge, dynamic test drives, and after delivery followup by Roger Pederson our Client Advisor. I did 11 test drives before finalizing the purchase of a 2020 BMW X5, including 4 for the X5, 2 at other dealerships and 2 with Roger. Eliminated along the way were Audi Q7 + Q8, Porsche Cayenne, Lexus RX350, Mercedes GLE350 +450, Subaru Ascent and Outback. Accurate trade valuation and best, beat the competition, new vehicle pricing by Greg Sarantis, Sales Manager sealed the deal. He clearly works hard to grow the business. Smooth setup for a factory tour and delivery at the BMW Performance Center in Spartanburg S.C. which I highly recommend, if you can find the time. I drove an X-5 on the track, with a professional driving instructor radioed in, harder, faster and with brake like your life depends on it intensity. The course allows one to acquire confidence and skill to maneuver in Emergency Situations. The Offroad Performance Center course and instructor were just as awesome as I drove the X5 in challenging situations, with appropriate coaching. Also included was a 3 series skid pad exercise, and a "hot lap" around the track seated in an M5, driven by a Professional Driver. We love Bert Smith BMW and our new X5! Thanks for a great experience that we drive with every day. More

Great Service As usual, received top service and advice from Natalie Swain and Dani. They really work at solving my X3 service related issues. Easy to schedule. As usual, received top service and advice from Natalie Swain and Dani. They really work at solving my X3 service related issues. Easy to schedule. More

Customer Service This is our third vehicle purchased or leased. Salesman was professional and customer focused. The Genius was very helpful as he explained the feature This is our third vehicle purchased or leased. Salesman was professional and customer focused. The Genius was very helpful as he explained the features of the vehicle. Natalie takes care of the customers and provides great follow up. Very impressed with Keith, our salesperson. We believe that we got good value, relative to product and price. More

Great Experience! I started out looking at 2 cars, Lexus RC 350 and Mercedes C43 AMG, neither one lived up to the hype. So I went back to the internet to get more infor I started out looking at 2 cars, Lexus RC 350 and Mercedes C43 AMG, neither one lived up to the hype. So I went back to the internet to get more information on a sporty 2 door coupe and next to those two cars, BMW 440i hard top convertible kept coming up. Next stop, Bert Smith but they didn't have the 440i to drive but they had the 430i. I mentioned I didn't wat a 4 cyl. but the salesperson insisted that the BMW's were different. Unfortunately, they aren't and when I told her I didn't like the car she asked me about the Z4 that I was looking at in the showroom. It was beautiful but I really hadn't thought of a 2 seater convertible soft top for my 2nd car. However the more I thought about it, the more I warmed up to the idea. Why not? It was going to be a play car, my SUV was already the designated 'dog' car. I asked if they had it in all black and she said she had one up front. "UP front" means used and I never buy used cars but she insisted this one was different. Super low miles (1400) and barely used (7 weeks). I took the 2020 Black Z4 m40i for a spin and I was in love. It was loaded, fast, beautiful and so much fun! Within 2 days I was driving her home. When I replace my Lexus SUV, I'll be going to Bert Smith first instead of last. Thank you Bert Smith I am now a proud BMW 1st time owner! More

Great Experience! I have been purchasing Hi-line cars for 22 years. My experience at Bert Smith BMW was the best. They are so thorough, fair and competent! My salesper I have been purchasing Hi-line cars for 22 years. My experience at Bert Smith BMW was the best. They are so thorough, fair and competent! My salesperson was professional and the dealership worked hard to satisfy me. after my purchase, they had me return to the dealer to have a "Genius" walk through all the features in the car. I truly feel pampered. I'm confident that this is the way the company runs its business - it wasn't just a single experience - and I would encourage anyone to do business there. More

I had a screw in my rear tire, so I made an appointment with Evan to get it replaced. At my appointment they found there was a screw in another tire. They gave me a loaner car and my car was ready the next with Evan to get it replaced. At my appointment they found there was a screw in another tire. They gave me a loaner car and my car was ready the next day. I call that great service! More

Brian Gains is probably one of the best customer service based salesman I have had experience with in my car buying experience. They have a good product and the staff was super responsive to any needs. I w based salesman I have had experience with in my car buying experience. They have a good product and the staff was super responsive to any needs. I would recommend this dealer to anyone who is in the market. More

BMW 530i purchase, corporate officer driven, untitled Keith Sanders treated us well; not too pushy but available for questions when we had them. When we weren't happy with the online owner's manual, he s Keith Sanders treated us well; not too pushy but available for questions when we had them. When we weren't happy with the online owner's manual, he secured an owner's manual book for us which was very helpful. He followed up several times to make sure we were satisfied. More

AVOID!!! It really sucks to have a passion and love for BMW's but absolutely hate the company, really only because of their scamming dealerships. Bert smith BMW doesn't give two xxxxs let alone half a xxxx BMW's but absolutely hate the company, really only because of their scamming dealerships. Bert smith BMW doesn't give two xxxxs let alone half a xxxx about you. They are happy and quick to take your money but just as quick to make you feel worthless. On a customer service rating I would give 0 stars, in my multiple times of visiting not once have I ever been greeted at a BMW dealership let alone this one. The only thing they greet you with is squinted stares and attitude when you do decide to approach someone . Whoever Bert Smith is should be ashamed . DONT EVER use there live chat on there website, 5 times I elected to go this route and was never contacted all 5 times when told I would be so . I even followed up questioning why there hasn't been a follow up just to be told the same thing , that they'll forward my info over and never do . Last but not least in what sane world does a 13 year old key fob cost $400? I could see that on a newer model but $400 and it takes 4 days to ship?!?! is that a xxxxin joke ? I wish I could slap some reality and decency into every person at Bert Smith. truly pathetic and sad and puts a nasty taste in my mouth for a brand I love but company im learning to hate . DONT BE TAKIN ADVANTAGE OF!!! More

The Ultimate Service Experience! recently had my 5 series serviced at this dealership and have not had such good service in years! this is my 9th BMW. Coming from the Philadelphia are recently had my 5 series serviced at this dealership and have not had such good service in years! this is my 9th BMW. Coming from the Philadelphia area, I had always received the most wonderful experience. When I moved to Florida seven years ago, I tried multiple dealerships and all have let me down. Last week I decided to try Bert Smith and am so happy with them. They were attentive, constantly updating me on my vehicle and were an absolute pleasure to work with. Thank you so much! From my service advisor to the loaner car woman and the Technician. They all were so helpful and I will be coming back for my next car there! I just am hopeful the sales experience will be just as good! More