Bert Smith BMW

Had service on my BMW X3, Mirnes really helped me out. They picked up my X3 took care of the issue quickly. Great dealership!! Thanks Bert Smith for great service!! They picked up my X3 took care of the issue quickly. Great dealership!! Thanks Bert Smith for great service!! More

excellen customer service dropped my 2018 X5 off for normal service and a wty item. My service advisor Mirnes Cukojevic took excellent care off the drop off as well as picking dropped my 2018 X5 off for normal service and a wty item. My service advisor Mirnes Cukojevic took excellent care off the drop off as well as picking the vehicle up. Throughout the repair process he kept me up to date via. Maintenance and repair was done perfectly. More

improper diagnosis the replacement parts and labor did not fix the problem, the diagnosis was incorrect, but they refused to acknowledge this, and only said it will take the replacement parts and labor did not fix the problem, the diagnosis was incorrect, but they refused to acknowledge this, and only said it will take more money to fix problem, had they made some concession and acknowledged the misdiagnosis, I probably would have remained a customer and bought a new vehicle, now I am at another dealer negotiating a new car purchase, jump over a dollar to save a dime mentality More

Ultimate Buying Experience Excellent product knowledge, dynamic test drives, and after delivery followup by Roger Pederson our Client Advisor. I did 11 test drives before finali Excellent product knowledge, dynamic test drives, and after delivery followup by Roger Pederson our Client Advisor. I did 11 test drives before finalizing the purchase of a 2020 BMW X5, including 4 for the X5, 2 at other dealerships and 2 with Roger. Eliminated along the way were Audi Q7 + Q8, Porsche Cayenne, Lexus RX350, Mercedes GLE350 +450, Subaru Ascent and Outback. Accurate trade valuation and best, beat the competition, new vehicle pricing by Greg Sarantis, Sales Manager sealed the deal. He clearly works hard to grow the business. Smooth setup for a factory tour and delivery at the BMW Performance Center in Spartanburg S.C. which I highly recommend, if you can find the time. I drove an X-5 on the track, with a professional driving instructor radioed in, harder, faster and with brake like your life depends on it intensity. The course allows one to acquire confidence and skill to maneuver in Emergency Situations. The Offroad Performance Center course and instructor were just as awesome as I drove the X5 in challenging situations, with appropriate coaching. Also included was a 3 series skid pad exercise, and a "hot lap" around the track seated in an M5, driven by a Professional Driver. We love Bert Smith BMW and our new X5! Thanks for a great experience that we drive with every day. More

Great Service As usual, received top service and advice from Natalie Swain and Dani. They really work at solving my X3 service related issues. Easy to schedule. As usual, received top service and advice from Natalie Swain and Dani. They really work at solving my X3 service related issues. Easy to schedule. More

Customer Service This is our third vehicle purchased or leased. Salesman was professional and customer focused. The Genius was very helpful as he explained the feature This is our third vehicle purchased or leased. Salesman was professional and customer focused. The Genius was very helpful as he explained the features of the vehicle. Natalie takes care of the customers and provides great follow up. Very impressed with Keith, our salesperson. We believe that we got good value, relative to product and price. More

Great Experience! I started out looking at 2 cars, Lexus RC 350 and Mercedes C43 AMG, neither one lived up to the hype. So I went back to the internet to get more infor I started out looking at 2 cars, Lexus RC 350 and Mercedes C43 AMG, neither one lived up to the hype. So I went back to the internet to get more information on a sporty 2 door coupe and next to those two cars, BMW 440i hard top convertible kept coming up. Next stop, Bert Smith but they didn't have the 440i to drive but they had the 430i. I mentioned I didn't wat a 4 cyl. but the salesperson insisted that the BMW's were different. Unfortunately, they aren't and when I told her I didn't like the car she asked me about the Z4 that I was looking at in the showroom. It was beautiful but I really hadn't thought of a 2 seater convertible soft top for my 2nd car. However the more I thought about it, the more I warmed up to the idea. Why not? It was going to be a play car, my SUV was already the designated 'dog' car. I asked if they had it in all black and she said she had one up front. "UP front" means used and I never buy used cars but she insisted this one was different. Super low miles (1400) and barely used (7 weeks). I took the 2020 Black Z4 m40i for a spin and I was in love. It was loaded, fast, beautiful and so much fun! Within 2 days I was driving her home. When I replace my Lexus SUV, I'll be going to Bert Smith first instead of last. Thank you Bert Smith I am now a proud BMW 1st time owner! More

Great Experience! I have been purchasing Hi-line cars for 22 years. My experience at Bert Smith BMW was the best. They are so thorough, fair and competent! My salesper I have been purchasing Hi-line cars for 22 years. My experience at Bert Smith BMW was the best. They are so thorough, fair and competent! My salesperson was professional and the dealership worked hard to satisfy me. after my purchase, they had me return to the dealer to have a "Genius" walk through all the features in the car. I truly feel pampered. I'm confident that this is the way the company runs its business - it wasn't just a single experience - and I would encourage anyone to do business there. More

I had a screw in my rear tire, so I made an appointment with Evan to get it replaced. At my appointment they found there was a screw in another tire. They gave me a loaner car and my car was ready the next with Evan to get it replaced. At my appointment they found there was a screw in another tire. They gave me a loaner car and my car was ready the next day. I call that great service! More

Brian Gains is probably one of the best customer service based salesman I have had experience with in my car buying experience. They have a good product and the staff was super responsive to any needs. I w based salesman I have had experience with in my car buying experience. They have a good product and the staff was super responsive to any needs. I would recommend this dealer to anyone who is in the market. More