Bert Smith BMW

Total Disappointment I was at this dealership today and was very disappointed that my appointment wasn't honored that I wasted 30 minutes of my time. I live in Winter Have I was at this dealership today and was very disappointed that my appointment wasn't honored that I wasted 30 minutes of my time. I live in Winter Haven which is 70 minutes away. I called Matt C., left a message in his voicemail and texted him about 10 minutes prior to my arrival at your dealership but no return call or text. When I got to the parking lot, I found another sales associate and have asked for Matt the sales associate whom I had an appointment with and was told that Matt will come out shortly. I waited and waited until after 30 minutes, I had to leave as my patience was just running out, left your dealership fuming with rage. I ended up going to the next BMW at Furman's at Palm Harbor. where I was well received and my business appreciated. If this is the kind of business this establishment is running, then I am not interested in doing business now or ever, nor will I ever recommend it to my colleagues and friends. More

Great experience on my first visit to Bert Smith BMW for service. Professional and reasonably priced. They got the job done right and provided a new BMW to drive while my car was in the shop., service. Professional and reasonably priced. They got the job done right and provided a new BMW to drive while my car was in the shop., More

The team here are amazing to deal with. Bobby H and Matt C are true patriots of guest service and the selection of vehicles is great. The service department is second to none. With many choices in the marke C are true patriots of guest service and the selection of vehicles is great. The service department is second to none. With many choices in the market for a preferred dealership, you would be remiss not to start your search for your next vehicle here first. More

Michael Ford helped me to lease my new car. He provided all the details of the transaction and went above and beyond to help me with the set up of my new X3. He brought my new car to my home and took my ol all the details of the transaction and went above and beyond to help me with the set up of my new X3. He brought my new car to my home and took my older car, so I did not have to drive to their location. I am very happy I chose Bert Smith BMW, they were very friendly and accommodated . And Michael provided the best customer service. More

John Grima our sales consultant was very patient with us and was very knowledgeable. Bobbie one of the manager helped a little and made it a pleasant experience. Jerry from business office was very professi and was very knowledgeable. Bobbie one of the manager helped a little and made it a pleasant experience. Jerry from business office was very professional. Overall good experience. More

Could not have made it easier or more pleasant Brought cars to my house for me to look at during vivid and did All paperwork from my home!!! Mike ford was so sweet and helpful to deal with!!! cars to my house for me to look at during vivid and did All paperwork from my home!!! Mike ford was so sweet and helpful to deal with!!! More

Excellent service, as usual I go a long way to get service for my car at this dealership because of the service. Excellent customer service and good work, can't beat it. After a I go a long way to get service for my car at this dealership because of the service. Excellent customer service and good work, can't beat it. After a few bad experiences in another place near my house, I definitely think this one is worth the trip. More

Service Gets better The service response at Bert Smith BMW gets better all of the time. I've been a customer for several years and find the staff to be quality people. The service response at Bert Smith BMW gets better all of the time. I've been a customer for several years and find the staff to be quality people. They provide constant feed back on repair status and deliver on their comments. Special thanks to Joe, Mirnes and Matt in service and to Corey in sales. THANK YOU! More

The dealer called about a recall and offered to come pick up my car an bring a loaner if needed, they came and picked my car fixed the recall and performed the maintenance service that was due in 1500 miles up my car an bring a loaner if needed, they came and picked my car fixed the recall and performed the maintenance service that was due in 1500 miles and brought my car back with paperwork and it was all nice an clean. Way to go the extra mile. I will remember that for sure. I already told people how impressed i was with there service. Great job everyone. More

Urgent service appointment I had an urgent oil leak in the middle of this COVID-19 experience and Natalie Swain arranged for me to get right in and have it taken care of. As I a I had an urgent oil leak in the middle of this COVID-19 experience and Natalie Swain arranged for me to get right in and have it taken care of. As I am "on the elderly side" I've been staying home away from people and Natalie promptly arranged for my car to be picked up at my home and then returned to me. I've been going to BMW service departments for over 25 years and the last 7 years at Bert Smith - Natalie is the most customer-focused service manager I've had. She is not only extremely knowledgeable but simultaneously multi-tasks many important issues and clients, all while making each client feel her warmth and friendship and most importantly, a trust in her sound judgement. More