Bert Smith BMW

Powerful sales commitment to fully satisfy their customers . From the moment we came in to the Bert Smith BMW dealership we experienced an amazing and satisfying attitude of commitment to help us purchase our ve From the moment we came in to the Bert Smith BMW dealership we experienced an amazing and satisfying attitude of commitment to help us purchase our vehicle, Mr Jim Cumming gave us the information we needed and through a smooth and fast process we were able to purchase our vehicle. More

Purchased a pre-owned X1 Car was presented to me after closing and did not appear to have been cleaned except for floor mats. There were smudges, stains and non-paint blemish Car was presented to me after closing and did not appear to have been cleaned except for floor mats. There were smudges, stains and non-paint blemishes inside and out which Detail Dept Supervisor also noted. Salesman did not apologize or acknowledge that I was right and kept insisting that vehicle had been detailed; his attitude abruptly changed from friendly to annoyed. More

New car lease Ordered and leased a new car from Bert Smith BMW with Michael Grace as my client advisor. He was very helpful throughout the entire process and willin Ordered and leased a new car from Bert Smith BMW with Michael Grace as my client advisor. He was very helpful throughout the entire process and willing to negotiate on price. Definitely would recommend him as a client advisor. Also good information from their BMW Genius Brandon White. More

Great sales representatives I came in looking for a particular car and the staff were very patient with me in order to find the correct car and did not pressure me at all I came in looking for a particular car and the staff were very patient with me in order to find the correct car and did not pressure me at all More

Review of Michael G. Grace Very helpful and courteous. Helped me to understand wat I am looking for in a vehicle and how to select the right car. Mike went out of his way to hel Very helpful and courteous. Helped me to understand wat I am looking for in a vehicle and how to select the right car. Mike went out of his way to help me understand. He met with several times and was generous in offering his time and expertise. If you doe go the Bert Smith BMW be sure to ask for Nike Grace. More

A delightful customer experience. Very organized and very courteous. A win win situation for all. I love my new BMW 535i!!! Dan did a great job of organizing my visit. Again, a deli Very organized and very courteous. A win win situation for all. I love my new BMW 535i!!! Dan did a great job of organizing my visit. Again, a delightful customer experience. More

An outstanding Representative kept us with BMW now and in th When we arrived at the dealership to prepare to turn in our leased 5 series, we were informed that our representative, who had assisted us with the pr When we arrived at the dealership to prepare to turn in our leased 5 series, we were informed that our representative, who had assisted us with the previous 4 or 5 lease, had retired and that we were assigned a customer retention specialist. We were, of course< surprised with this change and somewhat skeptical. It took about 5 minutes with Mr. William Stevens to realize that we were in the hands of a seasoned professional! He was as informative, cordial , attentive and genuinely interested in our satisfaction with a new lease as one could ever expect. We had been researching a change from the many leased BMW's we had had, but his approach to the changeover convinced us to stay with BMW. We would highly recommend William Stevens for any or all awards or accolades available at the dealership.We will definitely be back to replace our second car when the time is right. More

Satisfied Customer 😀 Dan’s our Man! I have to begin with the fact that we normally cringe wihen we decide to purchase a new vehicle. The experience with Bert Smith BMW changed that perc I have to begin with the fact that we normally cringe wihen we decide to purchase a new vehicle. The experience with Bert Smith BMW changed that perception. From the moment we walked onto the lot Dan Brandano treated us with professionalism. He was never pushy only helpful and provided us with extensive knowledge with reference to the vehicle. Dan kept us laughing with his wit but also impressed us with his knowledge. It was like he was working for us with no hidden agenda but to have a satisfied customer. I highly recommend Dan if you want the ultimate buying experience and a BMW if you want the ultimate driving experience! ????? More

Accurate and knowledgeable We bought our BMW from John G. at Bert Smith mostly over the phone. They are over an hour away, so we wanted as much dealing as could be done in adva We bought our BMW from John G. at Bert Smith mostly over the phone. They are over an hour away, so we wanted as much dealing as could be done in advance. They gave us exactly what we expected for our trade and sold us the car for exactly what was quoted. I like the open approach. More

Great Experience I had a great experience with BMW in ordering my new car and working with the sales representative Michael Grace. Michael made it easy in assisting m I had a great experience with BMW in ordering my new car and working with the sales representative Michael Grace. Michael made it easy in assisting me on what should be ordered on my new convertible. There are just so many choices. The car came in earlier than expected which was great. When it was time to go over all of the functions of the car, Blair did an awesome job. She has an amazing knowledge of the vehicle. More