Bert Smith BMW

New Customer Purchase Experience Our second review of our experience with Bert Smith BMW - oh and did I mention this is within ONE week! Originally we purchased a BMW 230i convertible Our second review of our experience with Bert Smith BMW - oh and did I mention this is within ONE week! Originally we purchased a BMW 230i convertible. Cute little car and a very good experience with the dealership; we felt like we received a fair deal. After driving the car for a couple of days we returned to Bert Smith for our training session. It was while waiting for Brandon, the training technician, we spotted a 530i, approached Daniel Brandano and enquired about it. Daniel gladly researched the vehicle and got all of the figures together. Although honestly, having only had the 230i for 6 days, we felt we should’ve been given more credit for the trade in. Daniel Brandano, however, worked closely with Steve, the sales manager, offering us what was probably a reasonable price for the car. As with our first visit, my husband and I felt we had been treated with respect and fairness. We left feeling good about the change we had made. We would also like to commend Larry Bearnarth in the finance office. Seriously, he probably missed his calling as a standup comedian. We thoroughly enjoyed our time in the office with him. He was not only adept at his own job, he was also very knowledgeable about the vehicle we were purchasing. And last but not least, we would like to add a little shout out to Brandon, the young man who spent time showing us all the gadgets and how to‘s inside the vehicle. He again, was a delight, very knowledgeable, respectful and very patient with us. More

Purchase experience Daniel Brandano provided professional service, appeared to be knowledgeable about the vehicle, was very accommodating, and pleasant to work with. Daniel Brandano provided professional service, appeared to be knowledgeable about the vehicle, was very accommodating, and pleasant to work with. The lot and building facility was spacious and kept very neat and tidy. More

Friendliness, professionalism and integrity I want to congratulate you on your dedicated and outstanding professionalism of John Grima who spent many hours with me, my wife and son on selecting I want to congratulate you on your dedicated and outstanding professionalism of John Grima who spent many hours with me, my wife and son on selecting my 2018 BMW 430i Convertible. John met us past 530 pm after most people finish work and sat patiently with us to answer our many questions. I can assure you that I will buy my next BMW again from John and that my other family members will do so as well. We found the friendliness, professionalism and integrity of John Grima and his supervisors quite reassuring in choosing Bert Smith BMW as our dealership. More

Purchased Certified Pre-Owned 2015 BMW 535i I wanted to share my experience purchasing a Certified Pre-Owned 2015 BMW 535i. I feel I received a fair price and was treated very kindly and will be I wanted to share my experience purchasing a Certified Pre-Owned 2015 BMW 535i. I feel I received a fair price and was treated very kindly and will be back within a few years when I get a new vehicle. I had the pleasure to deal with Daniel G. Brandano as he explained he was the owner of the place and took care of me in a timely manner. I would recommend Bert Smith BMW to any one looking to purchase a new or pre-owned vehicle. More

Powerful sales commitment to fully satisfy their customers . From the moment we came in to the Bert Smith BMW dealership we experienced an amazing and satisfying attitude of commitment to help us purchase our ve From the moment we came in to the Bert Smith BMW dealership we experienced an amazing and satisfying attitude of commitment to help us purchase our vehicle, Mr Jim Cumming gave us the information we needed and through a smooth and fast process we were able to purchase our vehicle. More

Purchased a pre-owned X1 Car was presented to me after closing and did not appear to have been cleaned except for floor mats. There were smudges, stains and non-paint blemish Car was presented to me after closing and did not appear to have been cleaned except for floor mats. There were smudges, stains and non-paint blemishes inside and out which Detail Dept Supervisor also noted. Salesman did not apologize or acknowledge that I was right and kept insisting that vehicle had been detailed; his attitude abruptly changed from friendly to annoyed. More

New car lease Ordered and leased a new car from Bert Smith BMW with Michael Grace as my client advisor. He was very helpful throughout the entire process and willin Ordered and leased a new car from Bert Smith BMW with Michael Grace as my client advisor. He was very helpful throughout the entire process and willing to negotiate on price. Definitely would recommend him as a client advisor. Also good information from their BMW Genius Brandon White. More

Great sales representatives I came in looking for a particular car and the staff were very patient with me in order to find the correct car and did not pressure me at all I came in looking for a particular car and the staff were very patient with me in order to find the correct car and did not pressure me at all More

Review of Michael G. Grace Very helpful and courteous. Helped me to understand wat I am looking for in a vehicle and how to select the right car. Mike went out of his way to hel Very helpful and courteous. Helped me to understand wat I am looking for in a vehicle and how to select the right car. Mike went out of his way to help me understand. He met with several times and was generous in offering his time and expertise. If you doe go the Bert Smith BMW be sure to ask for Nike Grace. More

A delightful customer experience. Very organized and very courteous. A win win situation for all. I love my new BMW 535i!!! Dan did a great job of organizing my visit. Again, a deli Very organized and very courteous. A win win situation for all. I love my new BMW 535i!!! Dan did a great job of organizing my visit. Again, a delightful customer experience. More