Bert Smith Subaru Volkswagen

I was looking for a replacement vehicle for my 2024 Subaru crosstrek that would be easier for me to get in and out of because I have some physical limitations due to a health problem and my age. I bou Subaru crosstrek that would be easier for me to get in and out of because I have some physical limitations due to a health problem and my age. I bought the 2025 VW Taos because it was easier to get in and out of and it was in my opinion easier to drive. However I quickly discovered that it did not have the safety features that I had gotten used to on my Subaru. Also the financing was difficult and I was not given a reasonable interest rate on the loan compatible with my credit history and ability to pay the loan. This was eventually resolved by the finance representative. When I told the salesman I wasn’t happy with the Taos he tried to push me into a more expensive vehicle without even finding out why the Taos did meet my expectations. It was high pressure get more money from me. The car ended up in the service department because of a minor problem but even the service manager was condescending and unable to do any effective problem solving. He actually said to me “the car doesn’t drive itself” This was very disheartening because it was very difficult for me to handle what became an escalating and stressful event. I felt disrespected as a returning customer who had previously been treated well to what became a nightmare to me of what seemed to be predatory sales behavior and insults to me as not being financially worthy. Any one of these problems would have been unacceptable to any reasonable person but with my health problems and lack of ability to understand such behavior I became increasingly frustrated and angry. This to me was totally unnecessary and I did not find one person at the dealership who tried to understand the problem except the finance representative who was able to treat me rather well. I had previously communicated by email with a sales manger about helping me into a suitable vehicle but found him to be on board with the greedy salesman who wasn’t listening and instead was trying to turn an unfortunate misunderstanding into his own financial gain. More

Bought online used 2019 outback touring with 30k miles and pain premium price. My fault as I never saw the car and had it delivered via truck, The car was missing cargo cover. Contacted dealer and no one and pain premium price. My fault as I never saw the car and had it delivered via truck, The car was missing cargo cover. Contacted dealer and no one answers phone. Now less than 1month check engine light and was told EVAP system leak detection pump error code P2404 whick will cost me 800 dollars. Lesson learned if buy online visualize the car via video, ask many questions and ask for a warranty and if does not offer move on. More

Star has always made scheduling service very easy and she is great to work with. is great to work with. More

Thanks to Tony K at Bert Smith Subaru I am driving the safest car on the road. I love my new Forrester. I got the deal of the century & what a Christmas & birthday present. Bert Smith is the best & mo safest car on the road. I love my new Forrester. I got the deal of the century & what a Christmas & birthday present. Bert Smith is the best & most honest dealer in Tampa Bay Area. I will recommend to all my friends & coworkers. More

I get all my service on my Subaru done there. And have been pleased Brandon always makes sure all is good when I leave. And that’s very important and he’s a main reason why I keep going back. Ver And have been pleased Brandon always makes sure all is good when I leave. And that’s very important and he’s a main reason why I keep going back. Very friendly, polite, and patient! The service has been great ! More

I have been going to this dealership for 10 years. Got my new ‘25 Forester here and love it. The salesman Tony was great and the service department has always been great, especially Star. Got my new ‘25 Forester here and love it. The salesman Tony was great and the service department has always been great, especially Star. More

Great service on every level. Kasen the tech person came to our home and explained all the technical things on our new car which was a great! Iman did a wonderful job and I was Kasen the tech person came to our home and explained all the technical things on our new car which was a great! Iman did a wonderful job and I was very happy with the financial person and manager as well. More

Very good service. Car delivered on time as promised! All staff was very helpful and I loved the video I received by email regarding the service! Thank you! Pat Cro Car delivered on time as promised! All staff was very helpful and I loved the video I received by email regarding the service! Thank you! Pat Cronin More

All of my interactions with the staff here have been great! Always great customer service. Always friendly and helpful. My first new vehicle ever. And my first Subaru. great! Always great customer service. Always friendly and helpful. My first new vehicle ever. And my first Subaru. More

Fast, friendly, professional service. Made an appointment and car was in service on time. Video of inspection was great. Made an appointment and car was in service on time. Video of inspection was great. More