Bert Smith Subaru Volkswagen

A Winning Combination Earned a Loyal Long Term Customer Kelly Curtis started my experience off right by really listening to me and what I wanted and needed. He's clearly experienced in dealing with skeptics Kelly Curtis started my experience off right by really listening to me and what I wanted and needed. He's clearly experienced in dealing with skeptics like me who never thought that leasing a new car was practical or affordable. He wasn't pushy or overly flattering like so many sales people I've encountered. On the contrary, he listened a lot, answered all my questions, and let me make my own decision based on what was best for me. His relaxed and friendly manner allowed me to feel in control with out feeling on my own. As if that wasn't enough to make my experience with Bert Smith great, I then met Hiram Algarin while setting up the financing. Like most people, I don't have A credit and not all the credit bureaus agreed how far from A I was. Hiram handled it like a seasoned professional. He took time to ask questions, to investigate options, and to find out how we could make this deal work with my financial situation. A true problem solver, he found a solution and put it all together in a way that I am still telling my friends and family about. They are doing really good work there at Bert Smith and have earned my business, my praise and my recommendation to anyone who will listen. More

BEST SALES EXPERIENCE EVER !!! Just purchased 2015 Subaru STi, I drove 2 hours to this dealership from Ft Myers, Charles and Dyer went out of their way to make sure every detail of Just purchased 2015 Subaru STi, I drove 2 hours to this dealership from Ft Myers, Charles and Dyer went out of their way to make sure every detail of the purchasing process was handled by email/phone to speed up the process once I arrived at the dealership. I arrived at 11:00 am, on a Saturday morning, saw my beautiful new STi, cleaned, fueled up ready to go, I was burning gas and enjoying my new STi, by 12:20 pm. Talk about efficient. The entire sales team from Dyer, Charles and Bill all were very professional and made every effort to make sure everything was PERFECT, and everything was JUST THAT, PERFECT!!!!! I have owned several Subarus, I am loyal to the brand, but I have now found a dealership I am loyal too as well!!! GREAT JOB ALL THE WAY AROUND!!!! Excellent experience ! Thank you for the outstanding CUSTOMER SERVICE !!!! LOVE THE CAR AND LOVE THE EXPERIENCE !!!! Very satisfied client, Daniel P. Ft Myers, FL More

Came through - No hassles Bert Smith and salesman Kelly Curtis came through for me and found the car particular GTI I was looking for when other dealers in the area could not. Bert Smith and salesman Kelly Curtis came through for me and found the car particular GTI I was looking for when other dealers in the area could not. The deal was quick, cordial and painless. Although Bert Smith is farther from my residence than two other dealerships, I will buy my next VW from them. More

Great Service and Great Deals! I traveled 8 hours to Bert Smith after speaking with them online and over the phone. They guaranteed there would be no games played and that was the I traveled 8 hours to Bert Smith after speaking with them online and over the phone. They guaranteed there would be no games played and that was the truth. This was a great experience and I will return when I purchase my next vehicle. I worked with Stephen in car sales, the manager Mike, and Larry from financing and each treated me with a high level of respect and no high pressure sales tactics. If you are looking for a new vehicle don't pass them up! More

STELLAR Service/ HONEST dealership! I recently purchase a 2015 Subaru Forester. This was by far the very best experience I have ever had purchasing a vehicle. The process was seamless fr I recently purchase a 2015 Subaru Forester. This was by far the very best experience I have ever had purchasing a vehicle. The process was seamless from my very first phone call to Charles the AMAZING sales manager! He was down to earth... never pushy or over the top. Didn't barrage me with phone calls and emails. He gave me my space and fulfilled every promise that he made. NO CREATIVE MATH how refreshing! I told him what I could afford and he gave me an extremely fair price. The number never changed from beginning to end. I was made to feel like family. Everyone at the dealership was very friendly and they did not attack you in the parking lot (always a plus). Just an overall great experience. My sister is coming into town at the end of the month from out of state and she is in the market for a vehicle. I have texted Charles the specifics and he is already working to get my sister the perfect vehicle. I have spent the past month in every dealership in the area test driving cars and dealing with lots of car salesman. Bert Smith is by far the most honest down to earth dealership I have had the pleasure to work with. Thank you Charles! More

New car purchase with trade in We were very pleased with our transaction with Bert Smith. I would recommend them to family and friends. Our sales agent, Kelly Craig, was very help We were very pleased with our transaction with Bert Smith. I would recommend them to family and friends. Our sales agent, Kelly Craig, was very helpful and professional, and helped us get a great deal! Eric helped get us a low interest rate from the finance department. More

Excellent customer experience The staff at Bert Smith are truly exceptional. Each person I dealt with had extensive knowledge about their cars. The sales person explained the feat The staff at Bert Smith are truly exceptional. Each person I dealt with had extensive knowledge about their cars. The sales person explained the features of the car to me fully and clearly. Buying a car can be a "nerve racking" experience, but the people at Bert Smith made it easy and enjoyable. More

Great experience Excellent service from Mike Brown and Charles Smith. Answered all my questions about the Forester. Informed and explained the different finance opt Excellent service from Mike Brown and Charles Smith. Answered all my questions about the Forester. Informed and explained the different finance options. Before I drove away Mile went over all the options and features on my Forester. Received a call to see if I was getting used to my Forester and if I had any questions. Received a full tank of gas and a cap. I would recommend Bert Smith Subaru to my friends. More

Outstanding Service Outstanding service from test drive to purchase. Went in with pre-approval from my bank, but their finance manager was able to get even better financ Outstanding service from test drive to purchase. Went in with pre-approval from my bank, but their finance manager was able to get even better financing terms after working with his pool of lenders. More

AWFUL SERVICE DEPARTMENT! My whole experience with this place has been crap from the start. When I took delivery of my new 2012 GTI in April 2013, I noticed a dent in the door My whole experience with this place has been crap from the start. When I took delivery of my new 2012 GTI in April 2013, I noticed a dent in the door that was not there when I test drove the vehicle. The manager was gracious about this and fixed it, but it foreshadowed the next almost 2 years of my ownership of this car. I've had various rattles since about 5000 miles, many of which Bert Smith's tech department mysteriously "couldn't reproduce" or said that "VW isn't aware of this so there's no TSB for it". One such issue was the front subrame bolts would tend to come loose and cause the subframe to hit the body of the car, causing a loud "thud". I found a TSB for the Jetta and brought it to them, but since VW didn't make a TSB for the Golf as well, they made me pay out of pocket for this fix. After a recent accident, I brought it to their body shop to get the work done since they were the nearest VW Certified collision center. I found that they didn't reinstall interior panels properly, scratched my front fender, oversprayed on things that they shouldn't have even sprayed in the first place, and even left their tools IN MY CAR! My most recent experience had them replacing one of the seat belt buckles because it was rattling. When I get my car back, the ENTIRE BACK OF THE CAR is now rattling! Every time Bert Smith messes up, I end up going to another dealer to fix it. I'm bringing my car to another dealer this Saturday to fix whatever it is they messed up this time. Their techs seem completely incompetent and unable to do the most basic of jobs without reinstalling a panel wrong, forgetting things, or completely disregarding the concerns of the customer. Done with Bert Smith. Never going there again. I'd rather go to Tampa for service, at least there's one dealership there that has been pretty consistently good for me. More