
Bertera Chevrolet
Palmer, MA
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I would like to thank the sales manager Jay Freeman and Dave in the service department for taking care of an issue that I had with the used Dodge truck I purchased. They made sure that my buying experience Dave in the service department for taking care of an issue that I had with the used Dodge truck I purchased. They made sure that my buying experience didnt turn into a disaster. Thanks again. More
I am blown away that this place has any excellent reviews. My family had a TERRIBLE experience here and will NEVER go back! We walked in for a quick purchase and ended up waiting over 6 hours to comp reviews. My family had a TERRIBLE experience here and will NEVER go back! We walked in for a quick purchase and ended up waiting over 6 hours to complete the transaction, with very poor communication throughout. Part of the terms of our deal with them was to get a discount on our GAP insurance (so we were practically getting it for free). No one ever reviewed the Truth - in- lending disclosure with my husband, like they are legally required to do. So when I finally reviewed all the paperwork, they charged us for the GAP insurance, and to top it all off, threw in a $2400 extended service plan without disclosing anything to us! When we confronted them about not holding up their end of the deal, they argued "well...we threw in the service plan and charged you for GAP insurance because we were still able to get you financed under your desired monthly payment!" Really, Bertera? Just because we said we could afford $x per month, doesn't mean that we want to just throw expenses in the mix until we hit that amount! Thank goodness we were able to back out of this deal. They didnt let us back out easily, but at least we could! Those guys are manipulative, and they are CROOKS! Do not waste your time, because that is ALL they will do! More
Had some paint issues on a new Chevy Silverado I purchased through Brian Hall. Brian has been very courteous and helpful in resolving these issues. purchased through Brian Hall. Brian has been very courteous and helpful in resolving these issues. More
I had the WORST experience here. They talked me into a car i did not even want and lied to me about numbers. But they do it fast so you don't realize that they're ROBBING you until you have a chance to br car i did not even want and lied to me about numbers. But they do it fast so you don't realize that they're ROBBING you until you have a chance to breathe and look over the numbers yourself. I would not recommend this dealership to ANYONE! More
Paul's professionalism is surpassed by none. We have purchased several cars in the past and never have been given such in-depth instructions on the car's many functions. Excellent job. After purchase purchased several cars in the past and never have been given such in-depth instructions on the car's many functions. Excellent job. After purchase and before handing us over the keys to the car, he walked us through your entire facility introducing us to every key person at each station along the way. We have never seen this done before, a very nice personal touch. Our experience will be expressed to family and friends. Excellent job! The only negative thing we have to say, and it's not about Paul, it is the policy of Bertera to charge such a high docking fee (Spencer in Warren charges $22.00 to all). There are dealers in Worcester that charge zero. Rupert & Lorraine Story More
This is the second used vehicle I bought from Bertera. The sales staff is great, the managers keep things running smooth, and the ladies that handle the registration are great to deal with as well. Paul w The sales staff is great, the managers keep things running smooth, and the ladies that handle the registration are great to deal with as well. Paul was my salesman- he was professional and easy going. I would definitely buy another car from him again. More
The salesperson was very knowledgable about the SUV, friendly and professional. He did not use to much pressure just to get the sale, which I really appreciated. friendly and professional. He did not use to much pressure just to get the sale, which I really appreciated. More
Mister Hall has a vast amount of experiences in car sales and the auto industry as a whole, not to leave out where to find the best banking institutions for financing ones purchasing of a auto or truck.. Ov and the auto industry as a whole, not to leave out where to find the best banking institutions for financing ones purchasing of a auto or truck.. Overall a great experiences. I will be back to do business with Mister Hall again. More
Fantastic service, great atmosphere. Found out what we needed and put us in that vehicle. Even helped us get it into our price range, thanks Carl! needed and put us in that vehicle. Even helped us get it into our price range, thanks Carl! More
Brian Hall is by far the most helpful, professional, and nice customer service oriented individual that I have ever encountered. This deserves something for continued great work! He is always friendly and nice customer service oriented individual that I have ever encountered. This deserves something for continued great work! He is always friendly and is ready to answer any questions, and most importantly, is always willing to go above and beyond for the customer. He was able to get me into a brand new car, something that I never though would happen. I would definitely recommend Brain Hall to anyone and everyone looking for an honest, nice professional car sales man that knows there stuff. Thank you again for making the purchase of my first car an extraordinary one! More