Bertera Chevrolet

Amazing Experience! Just recently purchased a 2019 Silverado Trail Boss from Bertera as a recommendation from a family member. Worked with Matt (as did my family member) Just recently purchased a 2019 Silverado Trail Boss from Bertera as a recommendation from a family member. Worked with Matt (as did my family member) and he exceeded EVERY expectation that was set. Matt was very timely, made sure my fiancee and I were comfortable and knew everything we had questions to. 100% exceeded expectations and will recommend ALL family to do business here with Matt! More

Personable, pleasant as heck! Love Drake &other staff. I love Drake! All staff were personable, pleasant, professional, patient!!!! I am looking forward to seeing how my vehicle is serviced hete, as well. I love Drake! All staff were personable, pleasant, professional, patient!!!! I am looking forward to seeing how my vehicle is serviced hete, as well. Thank you, Bertera Chevrolet in Palmer, Ma. More

Great Service Drake Did a terrific job of getting us into our suburban. He was very knowledgeable and personable. He answered all her questions. Couldn’t ask for mo Drake Did a terrific job of getting us into our suburban. He was very knowledgeable and personable. He answered all her questions. Couldn’t ask for more. More

worst dealer ever I bought a 2017 Cruze with 17,000 miles from Bertera in January. It is now May and I dropped it off for the paint peeling that they said is not covere I bought a 2017 Cruze with 17,000 miles from Bertera in January. It is now May and I dropped it off for the paint peeling that they said is not covered under warranty. They gave ma a loaner car with an expired inspection sticker and a bad wheel bearing. When I got stopped by the police, I looked in the glove box for the registration and found numerous invoices from previous customers with names, addresses, phone numbers and social security numbers. I brought the car back and asked to speak to the general manager Brian Yarrows "you know, the chevy guy" and he was too busy to talk to me. He was talking to a salesman at the time. I've bought 2 cars from Bertera in the past 2 years and will never step foot in that place again and I will continue to tell everybody I can about my experience More

Great place and great people Came in to trade in my Ford and left with a nice 2019 equinox. Pleasant and easy all the way around.. can't wait till next year for the next one. Woul Came in to trade in my Ford and left with a nice 2019 equinox. Pleasant and easy all the way around.. can't wait till next year for the next one. Would buy here again More

Excellent customer service Exceeded expectations. Solutions specialist was very helpful and got us into a vehicle that fits our need. Would be using this dealer again in the fut Exceeded expectations. Solutions specialist was very helpful and got us into a vehicle that fits our need. Would be using this dealer again in the future. Highly recommended. More

If Your Looking For A FAIR Trade on your old car dont go here. Traveled from Dudley Ma to look at a Volvo XC 60 they have. My trade in in every other book including online was $4800.0 on your old car dont go here. Traveled from Dudley Ma to look at a Volvo XC 60 they have. My trade in in every other book including online was $4800.00. They told me that they would give me $2100.00 What a waste of time going here. Please don't get me wrong, salesman was great. But the BOZO in the back office shooting out numbers need to screw his head on straight. More

Sold new jeep for an old jeep Thank you Dan! It was incredibly easy working with you! I love my new old Jeep! Definitely what I wanted!! Very happy with my dealings and thank you f Thank you Dan! It was incredibly easy working with you! I love my new old Jeep! Definitely what I wanted!! Very happy with my dealings and thank you for the donation to Shriners! A+++ More

Smooth transaction I purchased a 2019 silverado from Matt who fulfilled all expectations of purchasing a new vehicle and also came in on his day off, which also was his I purchased a 2019 silverado from Matt who fulfilled all expectations of purchasing a new vehicle and also came in on his day off, which also was his birthday, to make sure I received the truck and transaction went smoothly. Thanks again and will definitely be back! More

Misleading ads and high pressure sales I was drawn to the dealership because they had advertised very good prices on their website. When it came down to the actual deal the salesman added i I was drawn to the dealership because they had advertised very good prices on their website. When it came down to the actual deal the salesman added in a "Retail Adjustment". The story was that all their advertised pricing is wholesale. A retail adjustment must be added in for retail purchases. This adjustment was over $2,000 on a $22,000 used vehicle. I found this to be deceptive advertising. I could not come to terms on the sale because the salesman continued to avoid providing a bottom line price. I was offered an opportunity to take the car overnight to show it to my wife as she was unable to be with me at the dealership. I agreed to leave a $200 deposit to be refunded when the vehicle was returned. Upon returning the vehicle I was told there was nobody available to process refunds and I would have to come back later. This was after a high pressure attempt to sell the vehicle which I had decided not to purchase. During both visits I was made to wait much longer than I believe was necessary for every little thing. When I returned the vehicle I was left to wait while the entire sales staff held a department meeting leaving me to sit and wait for it's conclusion. I found the customer service to be unacceptable. If you are looking for a stress free buying experience avoid this dealership More