Bertera Chevrolet

I was in the market to purchase a small 4X4 truck and saw a used Chevy Colorado for sale at the dealership. Since I live about 40 minutes away, I called the dealership to make sure the truck was still avail a used Chevy Colorado for sale at the dealership. Since I live about 40 minutes away, I called the dealership to make sure the truck was still available. I was told that it was, so I drove to the dealership to check it out. After waiting about 1/2 hour for a sales person, I was told that the truck I was interested in was sold the day before, but that they had another similar truck available for about $4,000 more. This was the classic bait and switch routine, so I left there and bought a truck and another dealership. More

Bertera is by far the best dealership in MA. I am lucky enough to have recently bought my dreamcar from them. An all black w/ black interior 2013 Camaro 2SS. It drives so nice its ridiculous not to mention enough to have recently bought my dreamcar from them. An all black w/ black interior 2013 Camaro 2SS. It drives so nice its ridiculous not to mention looks very cool. My wife and I stopped by the other dealerships in MA and compared prices and salespeople. Nobody could beat the price at Bertera and nobody new more about the car than them [They were super nice too!]. The salesman that helped us was Paul Figueiredo. He was awesome, so nice and patient and explained everything to us not to mention got us and awesome rate on the car loan. They didnt have the car I wanted on the lot so he helped us order one from the factory. It came in right when he said it would and was in perfect condition. Paul sat with my wife and I and went over all the features of the car and how they functioned, he knew everything about the interior and the engine. We felt very comfortable driving it home after he told us so much about it and how to take good care of it. I can't thank Paul and Bertera enough for helping me buy my car! Overall you cant go wrong buying from Bertera they really are the best!!! More

Bryant was exstremely curtiuos and friendly. I was there about 4 hours trying to put the deal to bed but, unfortunately my "not so good credit" hurt me. They did get me financed but, I didn't like the % rat about 4 hours trying to put the deal to bed but, unfortunately my "not so good credit" hurt me. They did get me financed but, I didn't like the % rate due to my credit (not their fault).Jeff, the sales Mgr. stepped in to help with the deal( Jeff and I hit it off,telling war stories and so forth-I have been in sales all my life. He is a first class guy also).Let me say one thing. The horror stories you hear about purchasing a vehicle DO NOT EXIT HERE! I may have spent 4 hours there but, I litterally had a ball with Bryant and Jeff. More Bryant than Jeff--just kidding-sorry Jeff-had to do it! I highly recommend this dealership and their employees for your future purchase. For me to say this about anyone is a very tall order for me. Go there and ENJOY your next purchase. Kevin Hatfield More

Words can't express how thankful I'm to Brian Hall. He went above and beyond to get me approved for a car. It all started with Bob Canning and than Brian Hall. No dealership in Mass can beat what Bertera went above and beyond to get me approved for a car. It all started with Bob Canning and than Brian Hall. No dealership in Mass can beat what Bertera Chevy is doing out there for customers who are desperately in need of a help. I'm a living witness to that. Got a practically brand new car.They treat you with respect regardless of your credit score and don't make you feel like worthless as other dealership does. Bertera, please keep up the good work u're doing for people out there. Thanks Brian Hall, Bob Canning and Bertera Chevy for what you have done for me. I really do appreciate it. More

We purchased a car from this dealership a little over two years ago and were pleased with the customer service, the vehicle, and the price of the vehicle . Therefore, we did not hesitate to return a few two years ago and were pleased with the customer service, the vehicle, and the price of the vehicle . Therefore, we did not hesitate to return a few days ago after receiving a phone call offering several "Black Friday" incentives such as a $500.00gift card, a buy back of our previous vehicle for what we owed on it, and the first two months of the new car payment covered. None of this happned. For starters, We were at the dealership for over six hours with an extrememly hungover employee who continuously complained to us about how awful he felt, how the management had screamed at him upon arrival due to his state, and how the last thing he wanted to do was be around people. After several attemps to get our paperwork in order, he sent it to an internal finance expert who said our proposal would more than likely be approved by the banks and we could have a new car with the incentives by the end of the day. We put a $500.00 deposit on the car which they said would hold the car and waited for their call. It never came. When we spoke with Dan later in the day, we had to explain I great detail who we were and which car we were trying to purchase as he had no recollection. Dan said that the banks were being slow with everyone and that the transaction would probably take place the next day...in which case all incentives were off. He then also asked us to put more money down. We are absolutely appalled and disappointed Witt this dealership and will never buy a vehicle from them again the future. When you think slimy car dealer/dealership, this is the poster place. Do not waste your time. More

Went into dealership with the intention of purchasing a Went into dealership with the intention of purchasing a new 2013 Avalanche Black Diamond Edition. I had my 2011 Avalanche as a trade, and previo Went into dealership with the intention of purchasing a new 2013 Avalanche Black Diamond Edition. I had my 2011 Avalanche as a trade, and previously owned a 2008 Avalanche. I love these trucks, and have had very good experiences with all of them. My salesmen, Brian and Scott, were great, and I knew from the start I would have to order my vehicle, since the color Fairway Green was brand new, and in addition to that, I wanted the interior in the Tan rather than Ebony. As we discussed the deal and the price, Brian was kind enough to point out the possibility of utilizing some little known but important rebates to reduce the cost of the vehicle. As well, he mentioned the $2000 Chevrolet truck rebate due to expire on Oct 31, 2012. Now, since this was Sept. 21, 2012, I didn't think there was a chance of receiving an ordered vehicle in such a short period of time. Scott and Brian both assured me this was possible, even probable, and were willing to assure me that even if the truck did not arrive by Oct. 31st, they would honor the agreed price. You could not ask for more than that! I received an excellent price on the 2011 Avalanche trade in, and made the deal. Imagine my surprise (and pleasure!) when Brian called on Oct. 25th and said the truck was on the way! As promised, on Oct 31st, I paid for the new truck, turned in my old Avalanche, and drove off in the nicest truck I have ever owned! The color is gorgeous, the truck (with 500 miles on it as of Nov. 21st) performs flawlessly and both salesmen could not have been more professional, courteous and a pleasure to work with! Thank you, Brian and Scott! More

My Salesman Brian Hall went above and beyond to ensure that not only was I finding the vehicle I wanted but that I had the most pleasant and worry free experience purchasing my Chevy Tahoe. Without him I that not only was I finding the vehicle I wanted but that I had the most pleasant and worry free experience purchasing my Chevy Tahoe. Without him I wouldn't have found my Dream Vehicle, and certainly wouldn't have been able to drive it off the lot that first day. He visited me at work (25+ miles from the Bertera Dealership)to accommodate my schedule and made sure I had transportation provided while getting my car completely checked and detailed upon purchase. I'm now blessed with a safe and reliable vehicle to make the Move back to my home-state of Michigan. I wish he, and Bertera were there to welcome me! Thank You for Everything Brian! More

I bought my 2009 GrandCaravan at this dealership back in 2010. I have been faithful in bringing the van in for service because I liked the idea of free tires for life. Throughout this process I realized tha 2010. I have been faithful in bringing the van in for service because I liked the idea of free tires for life. Throughout this process I realized that this was just a gimmick a way to bully people into bringing their vehicles in to be serviced only by them. My tires are worn down and now I am forced to buy tires on my own. The reason that I was denied the new tires was because sopposedly I missed two tire rotations, later I was told that qualify because I missed two interval oil changes, when in actuality I missed one. I found my records which showed that I had only missed one. Due to that one time miss my claim was denied. I am not very happy because as I stated earlier I thought I was a loyal customer, even though everytime I went in for service I felt like I was being nickeled dimmed with oh you car needs this service and that service. I also would like to add that I get emails with incentives to bring my vehicle in for services with discounts. When I brought those discounts in, I was told that because my vehicle was not a GMC vehicle it could not be honored. This has been a horrible experience for me and I would not recommend Bertera services or this dealership in PARTICULAR to any of my friends, co-workers or family. I plan to go the BBB to file a complaint against your gimmicks. More