Bertera Chevrolet

Drove an hour and a half to look at a specific car. Got there and met the internet manager who directed us to a sale rep named James. Filled out financing stuff and told him the car I was interested in. Wh there and met the internet manager who directed us to a sale rep named James. Filled out financing stuff and told him the car I was interested in. While waiting for a response on financing, he went and brought up a brand new car (which has obvious outward damage as well as mechanical damage) for a test drive. Returned from the test drive and asked for the car I specifically came to see (which I knew was on the lot and still for sale obviously because I looked at it before entering the sales office). Waited and he went outside, came back looking for someone, then left and drove up in not the car I wanted but the same model (the most expensive one they had on their lot). I already KNEW I wanted that model just wanted to test drive the car I saw online. I left because they obviously care more about selling the most expensive car and not what the customer wants. Only go here if you have no idea what you want. Too bad they lost out on a sale since if the test drive proved the car was in good condition, I was ready to buy. More

Submitted an online application for a specific vehicle. Was told by Bob Canning that I received a conditional approval. I was to bring in 2 pay stubs and a utility bill and needed to sign off on the vehic Was told by Bob Canning that I received a conditional approval. I was to bring in 2 pay stubs and a utility bill and needed to sign off on the vehicle I wanted. Because my credit is not good I understood that I was not guaranteed anything. I was very specific in which vehicle I wanted and what I was willing to pay a month. I drove 2 hours with my paperwork and a down payment. Upon arrival I was told once again that the approval was conditional and the bank wanted me to sign off on the vehicle. I was then turned over to a salesperson, AJ I believe, who's professional appearance was sloppy and he was not very personable. He would not even look me in the eye when he spoke. He asked me how much I was was willing to pay a month for the vehicle. Again, I was very specific about how much and for that vehicle only. He told me that the bank required me to purchase a warranty. This was a big red flag, As a former salesperson I know that car dealers are required to offer me things such as warranty, GAP, Credit Life and Disability and any other services they offer. I also know that most banks will not finance more than 100% of KBB and can not require a purchase of any services I do not want. I asked the salesperson what type of warranty, he said 2 year mechanical and safety, and how much, he had no answer. He went off to talk to, I assume the finance person, and came back sat down and said the vehicle of my choice was sold that morning, which I seriously question. The dealership opened at 12 I was there at 2 and the vehicle was sitting in the lot without a sold tag or any other indication that it had been moved recently. He said, "however" and I cut him off told him I was leaving because I was lied to. I was told I was to sign off on that vehicle not maybe another. I grabbed my family and walked out. I was furious. There was no reason for him to lie to me. If he had been even somewhat honest I would have probably looked at something else. Again, I had no grand illusions about this purchase. Not once did anyone ask me why my credit was bad or anything about myself or my situation. In this economy smart people have credit problems we are not all dead beats. More

I have nothing bad to say about paul or brian.The rest of the dealership i would never recommend.I bought a lucerne the first week of november.the navagation radio didn't work,it took 3 months to settle the the dealership i would never recommend.I bought a lucerne the first week of november.the navagation radio didn't work,it took 3 months to settle the issue.The only way it got resolved,is i had to call the BETTER BUSINESS BUREAU,and then BERTERA finally replaced the whole system 2/10/2011,which you could have done 3 months ago.WHEN THE SYSTEM WAS REPLACED I ASKED BRIAN HALL TO SHOW US HOW TO WORK THE WHOLE SYSTEM.WITHOUT ANY PROBLEMS HE SHOWED US HOW EVERYTHING WORKED.BRIAN WAS VERY FRIENDLY AND SUPPORTIVE WITH US,HE SET UP OUR FREE SIRIUS RADIO,AND OUR FREE ON STAR,FOR 3 MONTHS.IF IT WASN'T FOR BRIAN HELPING US,WE WOULD NEVER FIGURE THE SYSTEM OUT,WE ARE SENIOR CITIZENS WE WOULD HAVE BEEN LOST,THANKS AGAIN TO BRIAN HALL.AGAIN I WILL NEVER RECOMMEND BERTERA CHEV,TO ANYONE. More

Betera Chevrolet provides excellent service, great deals on vehicles, and came through on all promises. I have bought many cars with Bertera Chevrolet/Brian Hall and I will keep going back because of the s on vehicles, and came through on all promises. I have bought many cars with Bertera Chevrolet/Brian Hall and I will keep going back because of the service and reputation. I recommend them to all my family and friends. More

The staff was very friendly. It was a very snowy day when I went and I didn"t relized how far away it was from me but they had a great mission statement and the truck I was looking for at a great price so it I went and I didn"t relized how far away it was from me but they had a great mission statement and the truck I was looking for at a great price so it was worth the trip. I got a great truck at a great price. Over all I had a good experience I just wish I lived close to them to Experience the servises better. Thank You More

my boy friend and I really wanted a nice used truck, we tried for a long time to get one and no one would give us the time of day all because of our bad credit score. Brian Hall was amazing! he got us out tried for a long time to get one and no one would give us the time of day all because of our bad credit score. Brian Hall was amazing! he got us out dream truck, and at a great price !!! we thank Brain so much !!! We will never go any where else to buy another truck or car !! More

Overall good experience with everyone at Bertera. Will be contacting Bertera for our next vehicle purchase. Would recommend Bertera to family and friend's looking to purchase a new or used vehicle. Trevor an contacting Bertera for our next vehicle purchase. Would recommend Bertera to family and friend's looking to purchase a new or used vehicle. Trevor and A.J were very helpful answering all of our question's, and staying past closing to make sure everything was in order so we could purchase the vehicle. Thank you Trevor and A.J. for a wonderful experience! I love my new trailblazer! More

Trevor was very friendly and easy to talk to about what i was looking for and what he sold to me which was a 2006 Ford Taurus that i have only driven for a day but i already know that i love it The car looks was looking for and what he sold to me which was a 2006 Ford Taurus that i have only driven for a day but i already know that i love it The car looks brand new and only has almost 49000 miles and it drives very smooth. The other thing i liked about Trevor was that he worked hard to try and get me approved for a loan and although it took a some time to get it done because i had no credit in my name it all worked out in the end. I would definitely recommend this place to family members and friends and hope to deal with Trevor in years to come. More