Bertera Chevrolet

My husband called the dealership regarding a murrano that they had on their lot. He told Trevor that he was sending his wife over to test drive the car only. I came in and asked for him and he brought the they had on their lot. He told Trevor that he was sending his wife over to test drive the car only. I came in and asked for him and he brought the car over and I test drove the car. While out on the test drive I told Trevor that I did come in the other day asking if they had a BMW M3, the person said no, but that person did offer to get one for me, and I said no that's OK. So anyway, Trevor said do you mean an X3? I said yes that's the one, I got my X3's and M3's mixed up. So, we returned to the dealership and I test drove the BMW X3. I told him that I really liked the care, but my husband would not be available until Sunday, to come down and test drive the car. He said that would not be a problem. I put down a $300.00 hold on the car, until my husband could come and look at the car. I told Trevor that I just test drive cars, I don't get involved with the cost of the car. He was great, he never pressured me into making a deal. He is a very professional salesmen. He is a great asset to the Bertera dealership. He was always professional, and also shared some things about his family, as I did as well. We had great laughs about the car, kids and other things. He's just not trying to just sell a car, he also likes to know somethings about the person themselves. He did tell me that I was taking one of his favorite cars off the lot, sorry Trevor, but there are two more cars of his liking. I just want to thank Trevor again for everything! More

BEWARE!! these fools at bertera chevy really expect me 2 drive around with a bertera chevy logo on my front windshield in exchange for free tires for life.they tell u to sign a paper that says u get free ti drive around with a bertera chevy logo on my front windshield in exchange for free tires for life.they tell u to sign a paper that says u get free tires for life but dont explain that this requires you to promote them every where you go, comprimising your dignity. also they sold me a car that came with no floor mats! i asked for some and they said thats how we got it sorry haha i wish i went somewhere else!! More

I got an email quote from a woman named Holly Blade. She quoted me $327 for a 10' 1500 Silverado just to get me in the door, once I got there, she gave me another sales rep who said she made a mistake and t quoted me $327 for a 10' 1500 Silverado just to get me in the door, once I got there, she gave me another sales rep who said she made a mistake and the best monthly payment would be in the $400 range. More

The manager was extremely rude and out for my money. He wanted nothing more then to see me leave with a vehicle at the price he was giving and that's it. If I walked, I walked. I was extremely frustrated wanted nothing more then to see me leave with a vehicle at the price he was giving and that's it. If I walked, I walked. I was extremely frustrated with the lack of car knowledge trying to shut down every vehicle sold buy any other company and would lie about the knowledge of the car telling me what I wanted to hear just so it made it sound better. My sales associate, all he cared about was me getting this car and giving him the best rating on this dealer.com. He would never return my calls even if I called twice and it was important he would lie and say he never got the call, which I know was not true. The two of them made my experience so unpleasant I wouldn't wish this experience upon anyone, no mater how much I dislike them. More

My wife and I were quite impressed with the way that we were treated by Jason and the rest of the staff we met. Jason was knowledgeable about the vehicle we were interested in and we didn't feel pressured were treated by Jason and the rest of the staff we met. Jason was knowledgeable about the vehicle we were interested in and we didn't feel pressured in any way to make a purchase. All in all we were pleased by the overall experience.We will surely recommend Bertera in the future to our family and friends. Art & Sue Rainsford More

I was greeted by Steve and then taken care of by AJ. I was treated by all the staff with the utmost respect. This dealership has given me a positive experience and I would recommend them to anyone I kno was treated by all the staff with the utmost respect. This dealership has given me a positive experience and I would recommend them to anyone I know looking to purchase a used or a new vehicle. More

It was a great experieence to by a new car with this dealer. The two sales people were respectful and made use comfortable in buying the new car. There was no high pressure like other dealers that just dealer. The two sales people were respectful and made use comfortable in buying the new car. There was no high pressure like other dealers that just want to get you into a car!!!!. Me and my husband recomend if you want to buy a car or suv. Go to see Steve Fitzgerald at Bertera Chevrolet in Palmer Mass. You won't find a better dealer that will treat you with the respect you deserve. More

Bertera Cheverolet had a used Hummer that I really liked the looks of. After driving 5 Hours one way to buy the Hummer, The Hummer wouldn't pass for a State of Maine inspection sticker. I ended up spending the looks of. After driving 5 Hours one way to buy the Hummer, The Hummer wouldn't pass for a State of Maine inspection sticker. I ended up spending roughly $700 to get the Hummer to pass for an inspection. It became a hassle dealing with Bertera Cheverolet. Bad Experience over all. Here is an e-mail I received from the general manager. dominick salemi to djette, me show details Feb 23 Robert, I understand your position and empathize with your situation. I know from your email you can understand mine. To clarify a couple of things, you came here to save money. Whether it was in more equipment, less miles, better condition, better history...I am not sure why. The bottom line here is that we do put out a better equipped, cleaner, and better value product than most whcih is why we do the volume we do. So you came here for all or some of those things, and your commitment in driving the distance shows how much different your H3 was in value to the compitition around you. As for your discription of trim pieces you found missing and the windshield you only discovered after driving half way home, this was a pre-owned vehicle purchase. You and I both purchase our vehicles pre-owned because it is a better value, but they are never going to be new. A pre owned car is always going to have its own "character". Without those minor flaws, it would be 2-3 times the cost to us. I am trying to determine the level of participation, if any, that I am willing to have in this matter. I hope that you understand the commitment level this dealership has with its customers for me to entertain this at all without the vehicle here to inspect. In order for me to asses this further, I need a clarification on the "cardigan joint". My service department is having difficulty with that term to describe the repair they are stating it needs and estimate what my cost to repair it would be. Could you please send me a better description? Dominick J. Salemi General Sales Manager Bertera Chevrolet,Pontiac,Buick Toll Free: 1-888-224-4407 Local: 1-413-283-3401 Fax: 1-413-283-7812 Email: GMcarman73@yahoo.com www.berterachevy.com More

When I went to Bertera Chevy in palmer I got the car I've wanted for years at a good price with low monthly payments. All the employees were friendly and answered all my questions. I will go back to this de wanted for years at a good price with low monthly payments. All the employees were friendly and answered all my questions. I will go back to this dealership in the future when I'm in the market for a new car. More

I think everybody did a great job! Brian was a great salesman, not pushy at all. Got a good deal on a really nice car! Very satisfied! All the employees working were all very nice, directing you to th salesman, not pushy at all. Got a good deal on a really nice car! Very satisfied! All the employees working were all very nice, directing you to the right spot. Everyone had a great sense of humor. You can tell the dealership has a good system in place. Everyone really works together. More