Bertera Chrysler Jeep Dodge Ram

Last year I purchased a 2011 Dodge Caliber from Chris and he left such a great impression on me that when my father was due to receive a large sum of money and wanted to purchase a new vehicle, I called Chri he left such a great impression on me that when my father was due to receive a large sum of money and wanted to purchase a new vehicle, I called Chris. After calling sever other dealerships and having rude experiences over the phone from other salesmen, my father decided to see Chris. Chris met us at the front door and began to chit chat and show my father EXACTLY what he wanted to see. He saw my father's eyes light up when he saw the Copperhead color 2012 Jeep Patriot. Chris did anything and everything he could to get all rebates, discounts and incentives my father was eligible for to get the vehicle to the price he wanted to pay. A few hours later my dad drove off in his BRAND NEW Jeep. So many thanks to Chris and all the guys at Bertera. You guys have customers for life and I tell everyone who asks where we got the cars and who to see. More

Let me first say, I'm not an idiot. When a car dealership gets a car in I thought they were supposed to check all fluids and do a tune up if it's needed. I had a problem with my Jeep the second day I had it, gets a car in I thought they were supposed to check all fluids and do a tune up if it's needed. I had a problem with my Jeep the second day I had it, it was bucking and hesitating- like the plugs and air filter needed to be changed..i brought it in for a 'diagnosis'. The night before, my boyfriend checked the air filter. Much to our surprise the air filter was absolutely disgusting, leaves and crap all stuck in it- and was so dirty light couldn't even shine thru. So we went to Walmart to pick up a $8.46 air filter..because if it was just that simple I would have to go no further and save everyone some headaches. It seemed to take care of it a little bit, but not completely. When i brought it in, I took the air filter with me to show them that it was seriously dirty and maybe they should check these things before they sell a car. Andrew, as always, has been so fabulous through this experience. If it wasn't for him, I would be arguing to the death for a refund. When I bring them the air filter, the lady at the desk (Rachel?) says 'oh WE HAVE A SHOW AND TELL'. Whatever, brushed it off my shoulder and was happy they were going to try and fix the problem. They called 2.5 hours after I dropped it off and tell me that they took it for 2 test drives and could not locate the issue, so could one of the techs take it home overnight to get it to try and do it. Thank GOD I said no. I pick it up..they used a 1/4 tank of gas and went 53 miles. When I told the service mgr about it there was no apology, no nothing..just 'well I think they're trying to diagnose a problem that isn't there.' So I called andrew, almost in tears, telling him it was still doing it. I bring it in, go for a ride with the service mgr, and he basically tells me it's how I'm driving it. 'You're going to have to get used to driving this differently, it's not like any other 5 speed'. SO don't try and tell me I don't know how to drive a standard when I've been doing it since I got my license over 10 years ago. I have never owned an automatic car. So I sat in the parking lot balling my eyes out because I was so insulted. I shift between 2000 and 3000 RPMs but he tells me I am 'starving the transmission.' I was mortified and humiliated. So I brought it somewhere for a second opinion, and low and behold IT IS NOT NORMAL. I then called Bertera in Westfield, and they told me it does not sound normal either. The lady there (Debbie) had told me that sometimes its as simple as wiping the computer memory from the car so it can teach itself how YOU drive. She was very helpful and I have an appt there next Monday which I don't think I have to keep. My boyfriend pulled the plugs, and it was unbelievable how hot they were running, not to mention the gap!! We replaced those, at $8.76. It is not the money or going to buy these little things thats the problem, it's the POINT that these people do not check their cars before they sell them! Who knows if an oil change was even done. After the plugs were replaced I have not only a bit more power, but wait...wait..NO MORE BUCKING OR HESITATING. But you're right service mgr, I must have to learn how to drive this standard, and the 6 other people I let drive it that it did it for.. because it's soooo different then others. I wish I could upload a picture of them because it is truly disgusting how someone can sell you a car like that. And when it was in there for service when Rachel had called me about a tech taking it home, i SPECIFICALLY asked about the plugs, if they checked them, and her response was 'YEP everything is fine!' What a lie, and a wicked load of crap. If you checked them then I am SURE you would have blown out the mouse poop on the outer cover to GET to the plugs, and the stuff that was in between them...like the stuff on the back of the cover that the mice chewed off to make it warm for them. UNBELIEVABLE!!!!!!!!!!! Please save yourself from this nightmare. Thank GOD we got to the root of the problem so I don't have to deal with them anymore. And ANDREW--SO MUCH THANKS TO HIM FOR ALL HIS HARD WORK, he was the only one who seemed to care!!!! More

The car buying experience was straight forward and there was no pressure to add items that we did not want. Dan was willing to come in on his day off to facilitate the sale. Appointments were made so there was no pressure to add items that we did not want. Dan was willing to come in on his day off to facilitate the sale. Appointments were made so there was no unusual wait times. More

WE HAVE DONE LOTS OF BUSINESS WITH BERTERA AND HAVE NEVER HAD A PROBLEM. MANAGERS ARE GREAT AND OUR EXPERIENCE IN SALES THIS TIME WAS SUPER GREAT. HAD A PROBLEM. MANAGERS ARE GREAT AND OUR EXPERIENCE IN SALES THIS TIME WAS SUPER GREAT. More

Great customer service. very happy wiyh everything that dealer ship has to offer. Would recommend to anyone who asks.Quick, helpful,willing to work with you as best as they can, dealer ship has to offer. Would recommend to anyone who asks.Quick, helpful,willing to work with you as best as they can, More

We came just to see what are the prices and to find what car is good for us because we need one so bad. That monday we not just find the car we got it the same day thanks to Igor Palgi. We got good deal and car is good for us because we need one so bad. That monday we not just find the car we got it the same day thanks to Igor Palgi. We got good deal and financing. The most important that now we have a car that fits all of our family and our big stroller. Thank You, More

Darryl was great to work. Made my feel very comfortable and put no pressure on me knowing I was still shopping around. When it came down to actually purchasing my car, Darryl was very straight forward and and put no pressure on me knowing I was still shopping around. When it came down to actually purchasing my car, Darryl was very straight forward and got me the price I wanted. When it came to picking up the car, there was a little miscommunication, but Darryl went above and beyond to make sure I had the best experience I could! More

I had bought a Chrysler nine years ago from Bertera in West Springfield and swore I would never buy a car there again. So Sunday July 1st, 2012 I decided I would give them another shot. Much to my surpris West Springfield and swore I would never buy a car there again. So Sunday July 1st, 2012 I decided I would give them another shot. Much to my surprise I was greeted immediately with a friendly smile and brought right inside to discuss my reason for stopping by. After confessing that I wanted to leave with a car that day, my salesman Darryl gave me a reason to listen. He was very professional and laid back and listened to all I had to say with regards to the type of vehicle I wanted and payment. Not once did he try to sell me a car! Sounds funny but I did most of the talking and he new exactly what it was I wanted. Fortunately the car was a newer model '08 Sebring convertible with all the bells and whistles and then some as that of my older '99 model Sebring! Darryl delivered that car to me that day which was seamless, he took extra care to help transfer my belongings to my new car and did it without effort. If Bertera Chrysler of West Springfield continues to staff such great employees they will have a customer for life. Thank you Darryl and thank you Bertera Chrysler for making my experience a very pleasant one. Best, Christie L Kapusta More

I shopped all the local dealers for a new Jeep Grand Cherokee even the 2 other stores in (Westfield and Springfield). Steve knew what he was talking about and gave me not only a better deal but a comfor Cherokee even the 2 other stores in (Westfield and Springfield). Steve knew what he was talking about and gave me not only a better deal but a comfort in knowing he was being genuine. I would definitely not recommend the Westfield Bertera. They are a complete joke. The West Springfield store and Steve made the expirence enjoyable. More

Very courteous, moved up our appointment to a day ahead, which saved money on rental. Pricey, but dealerships usually are, and it's nice to know you can trust them. Steve Cedar was a great guy to talk on ph which saved money on rental. Pricey, but dealerships usually are, and it's nice to know you can trust them. Steve Cedar was a great guy to talk on phone, very clear and courteous, took great care of my car! More