Bertera Chrysler Jeep Dodge Ram

I has the worst experience at this dealership. The guys were pushy, manipulative, slimey, and liars. The communication between myself and the salesmen and the salesmen with eachother was diplorable. Fool were pushy, manipulative, slimey, and liars. The communication between myself and the salesmen and the salesmen with eachother was diplorable. Foolishly I still wound up buying a used truck from them (my dream truck) that was in excellent shape and at a good price. However, they had promised me that I could keep my payments per month for my loan at 300 or lower. Yea that did NOT happen... I'm spending almost 400. In addition I told them that I wanted taxes and the registration fees included in the loan. Apparently they assumed that my boyfriend and I were married (they NEVER ASKED) and gave us a tax credit. I get a call the next day after my purchase with them saying that I needed to give them 700+ dollars CASH for the taxes (because they realized we weren't married) or they wouldn't register it. I flipped out and they took care of it. I have had to go back for additional paperwork f***ups and issues surrounding my loan. I have wasted too much of my time going back and forth to this god-awful dealership. All and all I have had a horrible experience and if you are smart you will find somewhere else to buy a car/truck... unless you want the headache and aggrevation I had. More

Today my wife and I went to Bertera in West Springfield, MA to purchase a new Jeep Wrangler. All I wanted to know was what would be the lowest price they would sell me a Jeep for. For some reason the sales MA to purchase a new Jeep Wrangler. All I wanted to know was what would be the lowest price they would sell me a Jeep for. For some reason the sales men (Victor)keep insisting I take it for a test drive even know I had told him on several occasions I have already test drove one and currently own one. I told him I wanted to talk money. Then Victor brought the General Manager over to show us his invoice for the vehicle, I told him I didn't belive it was the true invoice price.(Reason being when I called the dealer earlier I was told he wanted to move out this vehicle to make room for the 2011's and would give me a $1,500 rebate plus we could negotiate even further) Gabriel then told me I wasnt a serious buyer and told us to get out of his dealership. I then said fine I'll go elsewhere and he then told me good luck because he (Bertera)owned all the Jeep dealer ships. This was the worst car buying experience i've ever had. I will never purchase a vehicle from any Bertera dealership! Thank you, Jason More