Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
495 Reviews of Bertera Chrysler Jeep Dodge Ram
May 22, 2017
Awesome staff! I purchased my Ram 1500 and I couldn't believe how easy it was. The staff made it comfortable with very little pressure. Great pricing! I purchased my Ram 1500 and I couldn't believe how easy it was. The staff made it comfortable with very little pressure. Great pricing! More
by Johnkopper19
Employees Worked With
Brian Nimerowski
May 22, 2017
Stellar sales staff! I found the sales staff to be very knowledgeable, courteous, upfront, and fair. They, all, made deciding on and choosing a new vehicle easy and seeml I found the sales staff to be very knowledgeable, courteous, upfront, and fair. They, all, made deciding on and choosing a new vehicle easy and seemless! I have already recommended two people purchase their vehicles at Bertera, and they are just as pleased as l am! More
by WStewart69
Employees Worked With
Brian Nimerowski
May 19, 2017
Great people! All of the people are courteous and outgoing. I would recommend Bertera to my friends and family. This is my third Jeep and I am absolutely impressed All of the people are courteous and outgoing. I would recommend Bertera to my friends and family. This is my third Jeep and I am absolutely impressed every time. More
by Cherlewis76
Employees Worked With
Igor Palgi
May 19, 2017
Best sales team around! I have bought my last two vehicles from Bertera in West Springfield. The sales team was fast and efficient and made sure I got exactly what I wanted a I have bought my last two vehicles from Bertera in West Springfield. The sales team was fast and efficient and made sure I got exactly what I wanted at a more reasonable price. My latest car was a 2015 Jeep Cherokee and I could not be happier! I had the pleasure of working with James D and Lee T who were very professional and got the work done quickly! Got to drive off in the snow the same day! I would highly suggest going to this dealership over anywhere else! More
by Hil2983
Employees Worked With
James Duclos, Lee Thurston Jr.
May 18, 2017
Great service I've purchased my last 7 cars from Bertera because I feel I get good deals and great service. Most importantly I feel that I can trust the people I i I've purchased my last 7 cars from Bertera because I feel I get good deals and great service. Most importantly I feel that I can trust the people I interact with at Bertera. I recommend that you ask for Tara; she is not pushy or agressive and she is quite responsive to your inquiries. Try Bertera, you are likely to return for your next purchase. More
by GAP0459
Employees Worked With
Tara
April 30, 2017
Yet again another great experience with Bertera Just traded my 2014 Jeep Cherokee Trailhawk in on a 2017 Ram 1500, This makes Vehicle No. 3 for us from this dealership, as we have always felt they t Just traded my 2014 Jeep Cherokee Trailhawk in on a 2017 Ram 1500, This makes Vehicle No. 3 for us from this dealership, as we have always felt they treat customers better! We were met in the lot by Carlos (I recommend him highly) who spent quite a bit of time with us as we viewed / drove several trucks prior to making a decision. The process was straight forward, honest and we are always treated with respect at this dealership. Need to also put a word in for the service dept, I have never had a complaint with a history going back to 2005 with dodge / Jeep service center repairs. More
by Sanford Tavelli
Employees Worked With
Carlos - great guy and Susan on the finance side, thums up to both
March 22, 2017
Customer Service My car broke down. I stood in service office for about a half hour before being attended to, even with an appointment. I have extended guarantee on my My car broke down. I stood in service office for about a half hour before being attended to, even with an appointment. I have extended guarantee on my car which includes a rental, never placed in a rental. Due to "winter storm" earlier that week, they gave me the excuse of them being behind and my car was not looked at till the 4th day there, mind you still without a ride. Lady stated that if i wanted a rental it would be at my own expense. Got a call on that day to tell me that i was at fault for the broken part and my guarantee would not cover it, when there was no reason or way for the driver to be at fault for anything. Kathy in the front desk was a nice lady until i told her I wasn't going to further need their services. Not a pleasant experience at all! Would of saved me alot of stress bringing it to my original service mechanic, brought my car on tuesday, was placed on a rental car within a few minutes , by tuesday afternoon got a call back, part and service covered under my guarantee (and rental too!).... should have my car within a day or too back on the road. More
by Crooks
Employees Worked With
Kathy
February 08, 2017
Very good experience! Igor was extremely nice and helpful salesman. He did everything he could and worked very hard. I would recommend this dealer to everyone. All the peop Igor was extremely nice and helpful salesman. He did everything he could and worked very hard. I would recommend this dealer to everyone. All the people are very nice and helpful! More
by Pablo1967
Employees Worked With
Igor
November 21, 2016
Rocky Start First, let me say the sales guy, John Childers (JC), is great. Very professional, courteous and respectful. I drive my new Larado away pretty happy. First, let me say the sales guy, John Childers (JC), is great. Very professional, courteous and respectful. I drive my new Larado away pretty happy. Then the check engine light came on. I called my sales guy who plugged me into the service dept. The rudest lady spoke to me not offering solutions only curt replies offering a vague opening in a few days and certainly no loaner was available. Got a loaner from JC and now awaiting solution. ....more to come JG More
by Jg
Employees Worked With
John Childers
October 19, 2016
In need of a car I would like to thank Brian Nimerowski for helping me getting the car i wanted.I thought it was going to be so impossible but thanks to him and the m I would like to thank Brian Nimerowski for helping me getting the car i wanted.I thought it was going to be so impossible but thanks to him and the manager help me get the loan the the right payments highly recommend please come and visit Bertera in west Springfield is awesome. Thank you for making my dream come true.... More
by E Martins
Employees Worked With
Brian Nimerowski
