Bertera Chrysler Jeep Dodge Ram

Used car buying experience It is understandable and expected that car buying is as excruciating as getting a root canal but I have no complaints from the get-go with Bertera. I It is understandable and expected that car buying is as excruciating as getting a root canal but I have no complaints from the get-go with Bertera. I was greeted by Sandy and she introduced me to the salesman who took me through the processes of test driving, negotiation, bargain and then paperwork. Ryan, I know you have a tough job -- to win the car buyer's confidence every time. I didn't want to make it a drawn out deal so I accepted your offer, and thank you for your honesty. And Aubrey, we retired servicemen have a connection that is bar none a comraderie. Thank you for some of the levity while getting through the mounds of paperwork. BC More

New car buyer's anxiety I started out my relationship w/Darryl Wilson by informing him that I really didn't want to buy a car but needed one, and I didn't trust car dealers. I started out my relationship w/Darryl Wilson by informing him that I really didn't want to buy a car but needed one, and I didn't trust car dealers. He just calmly said ok and asked me some questions about what I might be looking for. He wasn't pushy or arrogant or obnoxious like I expected. He tried to answer every question I asked and was extremely patient when I was unspecific and unclear about whether I was even going to purchase or not. After several visits and with Darryl's assistance, I bought something I liked. He made the entire process less intimidating. I am a pleased customer. More

Overall Experience My overall all experience was great! My appointment was with Sandy and she connected me with Roberto, he understood what I was looking for in a vehicl My overall all experience was great! My appointment was with Sandy and she connected me with Roberto, he understood what I was looking for in a vehicle and valued me as a customer. I am so glad that I kept my appointment. More

rude sales manager sales manager the rudest I have ever dealt with . Bought 3 cars in the past 4 years with bertera. But the sales manager there now rude unprofessional. sales manager the rudest I have ever dealt with . Bought 3 cars in the past 4 years with bertera. But the sales manager there now rude unprofessional. I am done with them now. Customer loyalty means nothing to them. I know I am just a small fish in a big pond. I didn't agree to buy a car because I wanted to check out another dealership as they didn't have the color options I wanted and he became rude and arrogant. I have never been treated that way by any sales manager in any dealership. I know its high pressure but to be that un-proffesional is completely uncalled for . Do not deal with this sales manager - go somewhere you will be treated the way you deserve More

Pressured I came here to trade in a vehicle I owed no money on and really had no problems with. I just wanted to purchase a newer, nicer car-my first real vehic I came here to trade in a vehicle I owed no money on and really had no problems with. I just wanted to purchase a newer, nicer car-my first real vehicle purchase. I won't mention the name of the salesman I worked with, but at first I thought he was trying to be extremely helpful. By the end of the day, I was feeling pressured. He said he would give me the monthly price I was looking for if I signed for the car that night. I wish I had put the brakes on and thought it through a bit more. The car wasn't in perfect condition and due to traffic I wasn't able to take it on the highway. I hadn't properly researched it. Needless to say, I signed the paperwork. This was in October. 3 months later and I have already put about $300 into it. It needed 2 new tires, a wheel balancing and alignment, and one of the rims is bent. I also don't feel safe driving it on the highway since there seems to be some sort of fuel miss-feed. I feel like I've already poured more money than I should have into a vehicle I had JUST purchased. I hope to sell this car soon and find something safer and without so much hassle. I will not be returning to this dealership. More

Great experience Ryan alone is why our family will come back and continue to do our car services with Bertera. He made car shopping an enjoyable and easy experience an Ryan alone is why our family will come back and continue to do our car services with Bertera. He made car shopping an enjoyable and easy experience and we can promise we'll be back in the future. More

New Jeep Had a good experience getting my New Jeep Renegade. They found the specific one I wanted and had no hassle trading in my old car. Brian has great cu Had a good experience getting my New Jeep Renegade. They found the specific one I wanted and had no hassle trading in my old car. Brian has great customer service and kept me updated throughout the shipping process of the new Jeep. You can tell he is very enthusiastic about the Jeep brand. Would definitely buy another car from them in the future. More

Great sales and service on my dream car I saw a pre-owned BMW 335i xDrive on their website and knew it was the perfect car for me. They had it at a reasonable price, but what I was worried a I saw a pre-owned BMW 335i xDrive on their website and knew it was the perfect car for me. They had it at a reasonable price, but what I was worried about was my trade. Jimmy Duclos was my sales person and he was fantastic. He listened, made only promises he could keep and even went out of his way to accommodate my issues with the few things I wanted adjusted before delivery. He communicated constantly and consistently, which made me feel like he was on top of the things I was worried about. In the end, the trade was fair, all my service issues were addressed right the first time, and he made the delivery process easy. All this while I have my 12mo old daughter with me. I highly revoke d dealing with Jimmy if you need a new or preowned car. More

Love my new JEEP "Thanks for making it happen" My sales person was, Chris, he was a great salesman, polite, courteous, and took care of my wants for the car I wanted...He did not pressure or hurry My sales person was, Chris, he was a great salesman, polite, courteous, and took care of my wants for the car I wanted...He did not pressure or hurry me..I definitely would return to this dealership for another car even thought it is almost 1 hour from my home...It is so nice to be treated, with kindness, and to receive quality work, from the whole dealership. Thank-you all.. More

Worst ever service department Extremely bad experience. Their service department is the worst I ever encountered. I have a 2009 town and country, which drives just fine - until I Extremely bad experience. Their service department is the worst I ever encountered. I have a 2009 town and country, which drives just fine - until I took it to the dealership for a recall - on Friday, June 12th, 2015. Right after they changed the module, my car started to act up. The engine randomly shuts off at the stop-sign or the red lights. Only the reverse gear works after I backed out from parking. Sometimes, I have to restart the car 5 or 6 times. Then today - June 17th, 2015, I took my car to the same dealership, hoping to find out the cause. (Another big mistake!) Around 4pm, they called me to let me know they don't know the exact reason yet, but I can pay them $120, and bring my car home. I immediately rejected this idea. In the end, we agree to leave my car there for one more day. I just don't understand why I have to pay $120 for the damage they made to my car. Also, it is only diagnosis. My advice: do not service your car there. Who knows what they will do to your car. Also, anyone knows a better chrysler dealer around western mass? Update (June 22, 2015): Finally their transmission technician took a look at my car after the first tech couldn't figure out the cause. They called me around 4:30pm, and told me that the first step is to replace the spark plugs and wires. Of course the charge of $559.xx will be on me. When I asked how many steps they need, the girl would't give me an answer, just saying we will start from there. It is a 6-years-old car with only 50k miles on it. I don't see the reason to replace the spart plugs - but I won't mind if that is indeed the reason. The trouble is they aren't sure either, and they want to do trial-and-error, with me paying may-be completely unnecessary parts and labors. More