Bertera Subaru of Hartford

This is my second time coming to this dealership. I live an hour away and made the point to come to Bertera Subaru of Hartford because of working with salesman Issa. He is knowledgable, makes sure you get a an hour away and made the point to come to Bertera Subaru of Hartford because of working with salesman Issa. He is knowledgable, makes sure you get all your are looking for in a car and just a nice guy. First thing about Bertera, COVID precautions at Bertera Subaru of Hartford are top notch. Everyone wears a mask, keeps 6 ft apart and makes the whole experience safe for me and my family when car shopping. I worked with Issa on my first purchase on a Toyota Sienna at Bertera in 2020. Great experience. Recently a tree fell on my Toyota Sienna so I had to go car shopping again. After being disappointed with Toyota dealerships I called Issa at Bertera and explained what I was looking for, which in my mind was another Toyota. No Toyotas but he said he would look. A week later he called and mentioned they had no 7- Passenger Toyotas but that I should try a Subaru Ascent. Having no clue about Subarus and trusting Issa's judgment I researched and test drove one and instantly fell in love with the car. Where have Subaru's been all my life? After an excellent explanation of the car settings and financial magic by Pam I purchased a Subaru Ascent. No more Toyotas for me,. Another thing worth mentioning, Issa even helped me put in my car seats for my kids and buckle them in before we drove off the lot. Come here, work with Issa and you will not be disappointed. More

Used car purchasing experience was deceptive. From the beginning I had questions concerning what if any warranty came with the vehicle. I was informed that since it was used it came with a 30 day 2000 mil beginning I had questions concerning what if any warranty came with the vehicle. I was informed that since it was used it came with a 30 day 2000 mile warranty and what ever is left from the manufacturers 10 year 100k mile warranty. As the paperwork was handed to me and we as a family felt very good about the vehicle we were about to purchase I was informed that there was no 30 day warranty since the car was older than 2013. I believe the sales person should have and did know this all along. OK so we still have the remaining 6 months or 30k miles so that's fine. Well as we were paying for the car the finance representative informed us that the original warranty does not have any coverage left because it only transfers up to 5 years and 60k miles. So at this point we are really upset because we thought we found a great deal and really needed the vehicle ASAP. Needless to say I do not recommend this dealership to anyone period. More

Customer satisfaction is not a priority for this company or working with people of color or working with people of color More

My wife and I have had a VERY GOOD experience with this dealership so far. Most of all, I would like to give a BIG shout-out to Kiana which was upfront, personable, and friendly. I think she deserves the dealership so far. Most of all, I would like to give a BIG shout-out to Kiana which was upfront, personable, and friendly. I think she deserves the credit for this sale. I was looking at another Subaru, then she showed me a better package vehicle which I ultimately purchased...Thanks!! More

Really nice experience! Buying a car is stressful,Dominic and the team at Bertera were friendly and expedient. Pam,finance, was very personable and efficient and we actually had a laugh or two! My husband lo and the team at Bertera were friendly and expedient. Pam,finance, was very personable and efficient and we actually had a laugh or two! My husband loves his new hat! More

Where do I begin?!? Am on the market for a used Hyundai Elantra with manual transmission and found this vehicle on Cargurus at Bertera Subaru Outlet. Long story short, I received word from Kasey Kiniri tha Elantra with manual transmission and found this vehicle on Cargurus at Bertera Subaru Outlet. Long story short, I received word from Kasey Kiniri that it was available and sent me the Carfax which was clean. We arrive on today after a 2.5 hour drive to see the car only to discover, after taking it for a test drive, that it hadn't been seen by their mechanics yet. The E-brake did not work, the check engine light was on with codes P0300, P0301, P0302, P0304 which indicates possible mechanical problems making it unsafe for us, which they claim they were unaware about. Such a terrible waste of time and awful experience as they knew we were coming and should have had the car checked and made sure it was safe and ready for us to test drive it. I expected more from this based on the reviews which goes to show you cannot trust them either! Lesson learned and we do not recommend this dealership. More

Waited almost a half hour after scheduling a day before and then calling ahead when I was going to be later than expected. Didn’t feel important as a customer who was there to actually walk out the door wi and then calling ahead when I was going to be later than expected. Didn’t feel important as a customer who was there to actually walk out the door with a purchase same day, instead of tire kicking + people actually saying "Can you hurry, I want to go to the Toyota/Honda/etc across the street next." Took 30 minutes to even be acknowledged by staff after being told to wait. Will take my money elsewhere since the dealership owner ended up wasting my time over a small difference in a used car price over a car that’s been on the lot for over two months and longer; and quite dirty, vs another dealership with the same offer willing to "bargain".... which was just me offering the price Bertera originally offered on their first listing of the vehicle (13k)- not their insane price hikes I've come to learn about after researching. When I expressed interest the price jumped to 14k, and is currently sitting at 16k and showing as “reduced price.” Still had to give my drivers license and phone number over just to start the paperwork process for my would-have-been purchase, seems sketchy. Will be checking my phone for potential spam calls or potential selling my of number. More

I met with Katelyn after my Subaru was totaled. I test drove a forester which I liked but it made some weird noises and I said I was not comfortable buying it until I had it checked out by someone. She sa drove a forester which I liked but it made some weird noises and I said I was not comfortable buying it until I had it checked out by someone. She said I needed to put down a deposit or it would be sold quickly. I made it very clear that I was not comfortable with that but she pressured me into it and said it was refundable. She wrote refundable on the paper I signed but did not give me a copy, which in hindsight I now realize was very sketchy. Now I cannot get anyone to return my calls about this. I would not have had a problem if they were honest about deposits being nonrefundable but this was super shady and I regret trusting her and the dealership. I would recommend avoiding this dealership. More

After almost 30 days after we have left a deposit for a car and abominably failed to have it delivered based on the disclosures initially presented to us. I have to admit that the Bertera episode has been car and abominably failed to have it delivered based on the disclosures initially presented to us. I have to admit that the Bertera episode has been a truly pathetic experience which I do not wish to anyone on the market for a car. Dishonest and shady people running this dealership. Absolutely and unbelievably faulty and bleak management that could imminently lead to a massive disappointment and waste of your precious time. Stay away. More