Berwyn Kia

We drove 1. 5 hours to look at car that smells like a smoke shop!. Couldn't even drive it for the stench in the inside. No excuse after calling them to make sure 5 hours to look at car that smells like a smoke shop!. Couldn't even drive it for the stench in the inside. No excuse after calling them to make sure car was clean!! Very disappointed and would never recommend them to anyone!!!!! More

Terrible service department. They keep your vehicle for multiple days and their team scratched my vehicle. Would not recommend. They keep your vehicle for multiple days and their team scratched my vehicle. Would not recommend. More

Very unprofessional, worst dealership zero customer service. If this is how Kia dealerships are, I will stay away from that model of vehicles. service. If this is how Kia dealerships are, I will stay away from that model of vehicles. More

Made an appointment. I arrived 2 hours early. The lady who checked me in said it would take a week to a week in a half to resolve the issue. She said they delay was be I arrived 2 hours early. The lady who checked me in said it would take a week to a week in a half to resolve the issue. She said they delay was because they were busy. Mind you I made the appointment a week and a half earlier. My response was too bad and why does Berwyn KIA overbook? She had no answer. The previous time I had service here it was a xxxx poor experience. Consumer beware, if you like headaches and like talking to a brick wall; this is the place for you. Otherwise, save your sanity and take your business elsewhere. More

The service department has had my car for 4 months. Let me start by saying this I’m pissed beyond words. They have been giving me the run around in all this time. The first thing they told me was that Let me start by saying this I’m pissed beyond words. They have been giving me the run around in all this time. The first thing they told me was that my warranty wasn’t answering for them and when they got a hold of them it was a back and forward argument Danny said. After I called the warranty company they said different but ok I went off on everybody because at this point it’s been 2 months and I’m still paying a car note. So I wanted to talk to a manager which is hector and Tim. I called everyday for an update on my car they all said different things like parts didn’t come in, we order the wrong part, we haven’t went through the shipped parts and so much more. Now that it’s 4 months later I’m being told my management the parts are in and the engine is together we don’t understand way out tech has put it in. That’s not all now after the warranty covered what they covered I give them $1440 to break down the engine which I was told I wasn’t supposed to pay because it’s covered. Danny says to me we have a part that we missed out on you claim can we use the $1440 you give to get the part. I said yes and asked him will I have to pay any more money. He said no Mr. Jackson everything is paid and over we have to fix it and you come get it this was last month. They have texted me and gave me so many dates on which my car would be ready 6 times to be honest. Every week it’s something different. I called today because it was supposed to be ready Tim tell me sorry don’t yell but your car isn’t ready. It’s all together just hasn’t been put in the car yet. I said why not he said honestly I don’t know. They are saying that I have to pay $3400 because my warranty didn’t cover everything. They did a $13,000.00 job on a $10,000.00 car. And have had my car for months and it still not ready on none of the days they said it would be fixed. Tim and hector comes up with writing me a check for $180 to cover 3 days of rental for this weekend because my car might be ready Monday but can’t be for sure. I’m pissed off I need to know who I can get in touch with to make a complaint and possibly sue. 4 months no car and paying a note. And y’all still want $3400 and only gone give me $180 for 3 day rental I’m highly disappointed and the management and staff of the Berwyn Kia Service it’s been 4 months of calling about my car and they never have a answer always bs. More

Very unprofessional and careless dealership - if you want an enjoyable and painless experience, stay far away from this dealership. Oraya Resendez was our sales associate and was very disorganized, not commu an enjoyable and painless experience, stay far away from this dealership. Oraya Resendez was our sales associate and was very disorganized, not communicative and very lackadaisical. We placed an order with her in Oct - reached out 3-4 times after the 6 month mark and got no response from her whatsoever. Finally at 7 months she called and said the car will be here 6/4 and casually asked us if we still want the car - all while confirming the wrong build and quickly covering it up by saying there was another order with my last name. A few weeks later we get a text with the VIN # but never the window sticker. I called to confirm numbers prior to pick up - she finally sent me the window sticker and we noticed the cost was higher. She placed the blame on chip shortage, supply chain and gas prices when in reality our order included additional features with the big ticket item being a rear head entertainment system. When we addressed this with her she blamed the manufacturer and said they’ve been adding features to orders without notice. At that point, we pulled the plug. She is not competent to sell cars whatsoever. We’re confident she sold our order to someone and found the next closest build to backfill our order. Manager - Vince Moreno is an impatient, egotistical and dirty salesman. He tried to strong arm me as a woman - told me the car wasn’t ours and he can easily sell it on the floor for over MSRP with no problem tomorrow. He took zero time to understand our order was incorrect all along and shifted blame on the economy just to get the deal over the finish line. Tavia - the internet sales was the only individual who was reliable, customer care driven and enthusiastic. She was our only piece of enjoyment there. They need more people like her. More

I went into the dealership solo to discuss the build and purchase of a ‘22 Sorento. My sales person, Vince Watts, provided an exceptional customer experience. He was patient, informative, and listened to my purchase of a ‘22 Sorento. My sales person, Vince Watts, provided an exceptional customer experience. He was patient, informative, and listened to my needs. He helped me build the car that was perfect for our growing family. Our new vehicle arrived months sooner than expected and Vince kept me informed every step of the way. I had done my own research for months prior to going into the dealership, so I am confident in saying that Vince was not only incredibly knowledgeable, but that I was treated fairly and respectfully by Vince throughout the entire car buying process (which unfortunately was not my experience at other dealerships). I truly could not have asked for a better car buying experience. Thanks Vince! More

Had 2016 kia in for the 8th time for same repair!!! Still doesn't work! At least this time they didn't call a 4pm and ask why the car with an appointment was at the dealer. If you complain to Kia they just doesn't work! At least this time they didn't call a 4pm and ask why the car with an appointment was at the dealer. If you complain to Kia they just forward the complaint to the dealer. Berwyn Kia service is grossly incompetent. More

Poor service, and very poor customer relations. A distaster for our 2 cars we have TRIED to have service performed on. Too busy to really understand their customers, service history and immediate saf distaster for our 2 cars we have TRIED to have service performed on. Too busy to really understand their customers, service history and immediate safety needs. More

Very poor service yesterday 10.28 and today 10.29 on daughters 2016 Kia soul...2 service visits, yesterdays FULL INSPECTION results in flat front tire. This was very strssful for my family..... daughters 2016 Kia soul...2 service visits, yesterdays FULL INSPECTION results in flat front tire. This was very strssful for my family..... More