Berwyn Kia

I had been working with Brandon for several days on purchasing a used CPO Kia EV9 from out of state. I made it clear that I was ready to move forward, and we worked through pricing, shipping, registrat purchasing a used CPO Kia EV9 from out of state. I made it clear that I was ready to move forward, and we worked through pricing, shipping, registration questions, vehicle condition, new tires, an alignment, a replacement wheel, a remote test drive, and CPO documentation. I specifically asked whether I could put down a refundable deposit to hold the vehicle while the remaining paperwork was being finalized, but I was told the dealership does not accept deposits on used vehicles. Brandon was very responsive, transparent, and helpful throughout the process. He disclosed cosmetic issues, kept me updated on the vehicle’s reconditioning, test-drove it for me, and sent videos because I was purchasing remotely. Unfortunately, after Brandon left work early because he was not feeling well, the vehicle was sold to another customer approximately an hour later. I was not contacted by anyone at the dealership before the sale, despite the fact that I had already communicated that I was ready to purchase and was waiting on final paperwork and numbers. Brandon himself told me that he did not learn the vehicle had been sold until the following morning when he went looking for it to continue working on my transaction. I understand that a used vehicle can be sold until a purchase is formally completed. My frustration is with the communication and process. After several days of actively working toward the purchase, I would have expected someone from the dealership to contact me and give me an opportunity to finalize the transaction before selling the vehicle to someone else. I had a very positive experience with Brandon personally, but the overall dealership experience was extremely disappointing and resulted in a significant amount of wasted time. Based on my experience, I would not attempt another remote purchase from this dealership. More

This dealership sucks, the owner has no idea how to run it. They treat customers and staff poorly. They need to sell to someone else who knows how to run a business. Stop auto dialing me with AI. Your the it. They treat customers and staff poorly. They need to sell to someone else who knows how to run a business. Stop auto dialing me with AI. Your the worst dealer group in all of Illinois More

I went to several dealers looking for a car before I ended up at Berwyn Kia. I walked in and thought "here we go again" because of the bad experiences I had at other dealers - appointments not kept, ca ended up at Berwyn Kia. I walked in and thought "here we go again" because of the bad experiences I had at other dealers - appointments not kept, cars "not there" or "not ready to be sold" and they try a bait and switch, thousands of dollars of additional add ons to the advertised price, etc. That all changed when they introduced me to Mr. Brown. He was a straight shooter - he saw that I was serious and he treated me like an adult. I was in there at 5pm, he showed me the car I wanted to see, got me a fair value for my trade in, and I was out of there by 8pm with my certified pre-owned KIA. Plus, Jim is a really cool guy. He bent over backwards to make sure the sale worked and the car was acceptable. Thanks Jim - I'll be recommending you in the future! More

Nice guy at the test drive and sales appt but I don't appreciate being mislead or lied to about the $. I asked specifically if we financed the car and paid off the car before the first payment was due if appreciate being mislead or lied to about the $. I asked specifically if we financed the car and paid off the car before the first payment was due if any interest would be added by then and was told no. As such, I thought the outstanding balance of 47.9K was what I'd need to pay and was surprised when Kia Finance got set up and immediately showed me 49.3k was the "pay off" amount. Again, don't appreciate being mislead or lied to in order to pull another $1,000+ out of my pocket. More

Very professional team to work with. Friendly staff and Jamie helped us with every issue or question we had! Friendly staff and Jamie helped us with every issue or question we had! More

Jaime was great to work with, he was super helpful with the entire process. Thanks! the entire process. Thanks! More

excelente atención brindada por Jaime, información clara precisa y también en español! esto último me ayudó más a entender los términos y condiciones y lograr tomar una decisión y ahora estreno carro del añ precisa y también en español! esto último me ayudó más a entender los términos y condiciones y lograr tomar una decisión y ahora estreno carro del año para iniciar el año 2026 con buen arranque :) More

Jaime was incredibly thorough, patience and precise with his wording and detailing regarding all aspects of the car purchase. We are happy to work with him again in the future. his wording and detailing regarding all aspects of the car purchase. We are happy to work with him again in the future. More

The experience at berwyn kia went really good, very informative about the whole process about getting a car. informative about the whole process about getting a car. More

They were really great at providing information about the car and the process that went into buying the car. Would highly recommend this place. Everyone including the sales person is very nice car and the process that went into buying the car. Would highly recommend this place. Everyone including the sales person is very nice More