Do not buy from this dealership. They give false info to get you in the door and then try to scam you!!!
I was given a quote for a KIA Optima EX premium. And I confirmed with the sales rep (Tavia Sheperd) multiple times back and fourth through emails (which I still have as proof) if that is the correct price that the car is being offered for. She checked with her manager and confirmed.
When I arrived at the dealership and sat down to crunch the numbers with the sales rep (Oraya Resendez). They weren't giving me that quoted price, on top they were going to charge me $276.00 just to transfer plates!! When I showed the qouted email to the sales Oraya, she stated " if that's the quote you were given then we will have to honor it but I have to check with my manager". I also requested for the car to be in black and since they didnt have it in stock, they had to locate and order it. I asked if there is an extra charge for that, Oraya assured me there is no extra charge.
The manager (Mike Arias) came and stated since they have to order it from another place he cant honor that price because it costs extra. I told Mike I just confirmed with Oraya and she assured me there is no extra charge. He rudely dismissed her and said " you're dealing with me now, not her, forget about her" followed by, he cant give me that price because "it's too good of a deal". When I showed Mike the quoted email, he completely dismissed it, taking no responsibility for it or acknowledging it. He was extremely unapologetic and rude not only to my wife, I and my friend, but also to his own employee Oraya " you're not dealing with her anymore, you're dealing with me, forget about her". Mike Kept going in circles and avoiding to answer questions regarding the quoted price. He just kept trying to push the sale. As we got up to leave extemeley in shock, infuriated and frustrated of how we were being cheated, and being played, he started asking "meet me half way".
Our whole day, time, and money was wasted coming to this dealership. A person like Mike Arias, extremely rude and toxic, should not be allowed to work at dealerships. He is the type of person that gives bad rep to the dealerships that people end up being scammed, fooled and taken advantage of.