My first experience should have been positive. As I surfed the internet, I found the exact truck 2017 F-150 XLT with all the options I was looking for at Best Ford Inc, in Nashua NH. I called and spoke with Patrick to be sure the truck was still available. I promptly made an appointment to see and test drive the pickup. Patrick sent a confirmation text that he was looking forward to meeting with us. That’s when things started to go down hill fast. After a rushed two hour drive to be sure I would make the appointment on time, I was disappointed to find Patrick was no where to be found and the pickup we came to see wasn’t on the lot !!! It turns out that the owner of the dealership was in possession of the vehicle on that particular day. It seems to me he should have informed the sales staff which vehicle he would be using that day. To date, I have not heard from either Patrick or the owner of this dealership. To say I was angry, well, that’s a gross understatement. Very unprofessional and very disappointing.
If it wasn’t for the commercial truck sales manager, John M., I would have walked out the door and never looked back. John went the extra mile to make the deal happen. He was honest to his word and a true professional, something truly missing in today’s world.
It appears to me that there is a gross lack of communication within the dealership. The truck wasn’t available when they said it would be, paperwork that was supposed to be express shipped was not, and the name on the paper work was misspelled, etc.
On the positive side, John was very helpful in my opinion. It wasn’t his responsibility to apologize for the errors of others. He went the extra mile to see this sale happen. Sonya, in the business office, was able to find a very favorable interest rate for the purchase. And lastly, Best Ford Inc. does have a very large inventory.
I am willing to give them a second chance in the future...... however I would be VERY proactive in asking many question before driving any distance ...ASK FOR JOHN M.
Proud new owner of a CPO Ford F-150 XLT Bronze SuperCab truck,
Andrew O. from Western MA.