Best Ford

Worst Customer Service I ever had. I bought a 2008 Hyundai Santa Fe from Amherst St, Nashua on Saturday. My salesperson was flown in from Florida for the weekend along with 3 or 4 other I bought a 2008 Hyundai Santa Fe from Amherst St, Nashua on Saturday. My salesperson was flown in from Florida for the weekend along with 3 or 4 other employees. I mentioned many times that I did not need the vehicle that day and could come back anytime during the week.The vehicle was a trade-in earlier that week and was not even cleaned yet. After being told for 31/2 hours that the car was almost ready and completed all the finance paperwork I was then giving the keys and told to "call the manager Tony on Monday morning to schedule a time for the vehicle to come back in for the service to be completed". I never heard from Tony after leaving him 2 voicemails and calling 6 times on Monday. My last call of the day I believe I spoke to Adam who got a hold of Chris (another manager). He assured me that Chris was scheduling the vehicle for maintenance for Tuesday morning. Arriving Tuesday morning service new nothing. Dennis the service manager assured me to leave the vehicle and him or Chris would be calling me during the day. Tuesday came and went, No call all day from anyone. I started the entire process all over again on Wednesday. With having no progress on the 3 tiny detailing items that needed to be completed and it's now Friday I got the General Manager Michael Frassica involved. I was told by him that everything my Florida salesperson told me was not going to be done and to come pick up my vehicle. Michael defends the HORRIFIC customer service ordeal to the fullest. Please DO NOT SHOP HERE. More

I worked with Marquis on purchasing a new vehicle. He was fantastic to deal with. Prompt, courteous and delivered on everything promised and on time. Recommend dealing with him ... A+ was fantastic to deal with. Prompt, courteous and delivered on everything promised and on time. Recommend dealing with him ... A+ More

Overall a really good experience. I worked with Best Ford Lincoln on a lightly used Subaru WRX and they were very friendly, helpful, and easy to work with in negotiations. They were fair and open about the n Lincoln on a lightly used Subaru WRX and they were very friendly, helpful, and easy to work with in negotiations. They were fair and open about the numbers they used for pricing and trading, and they had far and away the best price on a used WRX in the state (and apparently within 500 miles!). Overall a great car, and a really good process. More

My experience with Best Ford in Nashua NH has been perfect. The two gentleman that I have dealt with are Tony Stan and Bill Haas. My purchase is an Explorer. If anyone is in the market for a Ford V perfect. The two gentleman that I have dealt with are Tony Stan and Bill Haas. My purchase is an Explorer. If anyone is in the market for a Ford Vehicle, I highly recommend calling Tony or Bill first. I went to three dealers: Autofair Ford in Manchester, Ford of Londonderry, and Best in Nashua. I chose Best Ford because my experience with them was the MOST professional and they gave me a very personal experience. Tony walked up to me after we first spoke on the phone, introduced himself, asked us to wait while he closed two other deals for two younger salesman (I think he is the sales manager) and was back to us in fifteen minutes. He introduced us to Bill (lease manager I think), perfectly recalled our telephone conversation addressing all of my concerns, my wife's and had Bill showing us cars with the specific features and options we wanted to consider. They were the ONLY dealer that gave us follow up calls over the next week, they answered ALL of our questions and gave us some much needed advice, paying attention to every detail that was important to us. They were patient with us and made us feel important. THEY PROVIDED US WITH ABSOLUTE TRANSPARENCY AND DID NOT TRY TO PRESSURE US OR SELL US ON FEATURES OR MODELS THAT WERE NOT IMPORTANT TO ME OR MY WIFE. They did give us advice. They made us aware of things other customers have liked without pushing us. Basically they gave us really helpful information so we could come to a decision on our own. THEY HELPED US. I give this business my highest praise. I think they are EXTREMELY professional and I will return to buy from them again. SJT More

My experience with Best Ford in Nashua NH has been perfect. The two gentleman that I have dealt with are Tony Stan and Bill Haas. My purchase is an Explorer. If anyone is in the market for a Ford V perfect. The two gentleman that I have dealt with are Tony Stan and Bill Haas. My purchase is an Explorer. If anyone is in the market for a Ford Vehicle, I highly recommend calling Tony or Bill first. I went to three dealers: Autofair Ford in Manchester, Ford of Londonderry, and Best in Nashua. I chose Best Ford because my experience with them was the MOST professional and they gave me a very personal experience. Tony walked up to me after we first spoke on the phone, introduced himself, asked us to wait while he closed two other deals for two younger salesman (I think he is the sales manager) and was back to us in fifteen minutes. He introduced us to Bill (lease manager I think), perfectly recalled our telephone conversation addressing all of my concerns, my wife's and had Bill showing us cars with the specific features and options we wanted to consider. They were the ONLY dealer that gave us follow up calls over the next week, they answered ALL of our questions and gave us some much needed advice, paying attention to every detail that was important to us. They were patient with us and made us feel important. THEY PROVIDED US WITH ABSOLUTE TRANSPARENCY AND DID NOT TRY TO PRESSURE US OR SELL US ON FEATURES OR MODELS THAT WERE NOT IMPORTANT TO ME OR MY WIFE. They did give us advice. They made us aware of things other customers have liked without pushing us. Basically they gave us really helpful information so we could come to a decision on our own. THEY HELPED US. I give this business my highest praise. I think they are EXTREMELY professional and I will return to buy from them again. SJT More

Buying a car from Best Ford was such an amazing experience! Business with them was very fast and hassle free. Bill made sure I received the best rate for financing and Marquis demonstrated exceptio experience! Business with them was very fast and hassle free. Bill made sure I received the best rate for financing and Marquis demonstrated exceptional customer service. Never received service from any dealer the way I did from Marquis. He was very friendly and helpful. I highly recommend! More

I thought my experience with Best ford was great the people are very friendly and offer to help or assist me in any questions I had. The finance manager William Woods did a great job getting me in and o people are very friendly and offer to help or assist me in any questions I had. The finance manager William Woods did a great job getting me in and out in a timely manner and was very pleasant to work with. More

I love my new Lincoln MKX it has everything I need and wanted and then some. I love that it has heated back seats, the side mirrors let me know if a car is coming up and weather it is save to pass. The Fi wanted and then some. I love that it has heated back seats, the side mirrors let me know if a car is coming up and weather it is save to pass. The Finance Manager Bill Woods was great, explained to me everything I needed to know on what I was financing and was just a very down to earth person. My overall experience with Best Ford was awesome and I telling everyone I know about them, even my daughter who just bought a car from them. More

Had a great experience and got exactly what I wanted for exactly what I wanted to pay for it! The service was easy and quick and realiable! SO happy! :) exactly what I wanted to pay for it! The service was easy and quick and realiable! SO happy! :) More

Dealer attempted a bait and switch during the purchase of a used car. Dealer did not contact Ford (which is required by Ford) when a defect on the car was reported (the car is under full Ford Warranty). I a used car. Dealer did not contact Ford (which is required by Ford) when a defect on the car was reported (the car is under full Ford Warranty). I had to have another Ford Dealer in the area address the issue. The only semi positive experience I had with this Dealer was that I liked the personality of the Sales Person. I would never do business with the this Dealer again. More