Best Ford

Great communication, reasonably priced. I felt the service department had my best interests in mind when I was there. I felt the service department had my best interests in mind when I was there. More

⭐⭐⭐⭐⭐ I had a great experience purchasing my new vehicle from Best Ford. The entire process was smooth, straightforward, and stress-free from start to finish. The staff was friendly, knowledgeable, vehicle from Best Ford. The entire process was smooth, straightforward, and stress-free from start to finish. The staff was friendly, knowledgeable, and took the time to answer all of my questions without making me feel pressured. They handled my trade-in and plate transfer efficiently, explained everything clearly, and made sure I was comfortable with every step of the purchase. I really appreciated their professionalism and excellent customer service throughout the process. If you’re looking for a dealership that values its customers and makes buying a vehicle an easy experience, I would highly recommend Best Ford. I’m very happy with my purchase and would definitely return for future vehicle needs. More

I was overall satisfied because I got the vehicle that I wanted at a fair price and a fair financing option. However, the process was tedious and inefficient for the following shenanigans: 1. We had to p wanted at a fair price and a fair financing option. However, the process was tedious and inefficient for the following shenanigans: 1. We had to play the old game of talk to the salesperson and then he goes to talk to the man behind the curtain. Early in this game, the salesperson tried to get me to sign a statement saying that I would buy a vehicle today. This was before we discussed any specific numbers. After telling him that I wouldn't sign it, he tried to coerce me into signing it. 2. The finance manager tried repeatedly to sell me service plans and extended warranty plans after I told him that I wasn't interested. When he gave up, his boss came in and did the same thing. My time is valuable and I don't appreciate it being wasted in this manner. 3. They told me that they would take care of the insurance and registration, then email the registration to me and mail me the plates. They didn't contact my insurance agent until I called and prompted them 2 days later. After not receiving a registration or plates for 6 days, I called them. It took me 4 phone calls to them over 4 days to get my plates. More

Our sales man was Very friendly and accommodating along with the sales manager and finance manager. They were extremely helpful and could not do enough for us. with the sales manager and finance manager. They were extremely helpful and could not do enough for us. More

Dropped the ball on insurance and registry paperwork to swap my plates (still don't have). No accountability. Scuffed the bumper of my new car. Listed my trade-in with my personal belongings still inside a swap my plates (still don't have). No accountability. Scuffed the bumper of my new car. Listed my trade-in with my personal belongings still inside and my license plate still on it. The details matter. Should have gone to my usual dealer. Will not purchase from again. More

They were perfect an worked with me to get me into something I actually like an want an not just pushed what ever they wanted to on me they were perfect something I actually like an want an not just pushed what ever they wanted to on me they were perfect More

Wonderful experience. Staff was respectful and friendly. Would recommend to other looking for a new vehicle! Staff was respectful and friendly. Would recommend to other looking for a new vehicle! More

AVOID AT ALL COSTS. I rarely leave reviews, but my experience with Best Ford in Nashua has been incredibly frustrating and concerning. Been servicing my Ford for year I rarely leave reviews, but my experience with Best Ford in Nashua has been incredibly frustrating and concerning. Been servicing my Ford for years at this service center, everything from oil changes to routine service items. In April, I brought my 2022 Explorer in for a $2,000 out of pocket repair (sun shade). Upon receiving the vehicle back 5 days later, the repair was not only failing, the techs working on the car broke numerous other parts on my vehicle including, but not limited to: 1/ Interior pillar trim left loose/rattling 2/ Damage to the seatbelt trim causing the seatbelt to fray 3/ Third-row power functionality no longer working 4/ Cargo lighting failure 5/ and general sloppy behavior with leaving behind screws, a headlamp and even a tool in the vehicle upon returning to me. After escalating the issue, the dealership took the vehicle back again for 10 calendar days. During that process, I was informed additional damage had occurred to the headliner during repair. I was told the vehicle was otherwise "safe to drive" and picked it up - only to discover water leaking into the third-row area immediately after going through a car wash. The vehicle has now returned to the dealership yet again for another issue that did not exist prior to service. I'm now in contact with Ford Corporate to escalate the matter. I understand that repairs can sometimes be difficult, but accountability, communication, and quality workmanship matter - especially when customers are paying significant out-of-pocket costs and trusting a dealership with their vehicle. More

Customer focused experience with polite service ie and friendly sales people and maintenance staff across the board. friendly sales people and maintenance staff across the board. More

My service advisor, Matt, was extremely welcoming and personable. Puts me at ease right away that my car is in good hands, with lots of certified technicians in the service department. Called to let me k personable. Puts me at ease right away that my car is in good hands, with lots of certified technicians in the service department. Called to let me know one of my reported issues does not require diagnostics or fixing - just a user error! That saves me money and I like that. More