Betten Baker Chevrolet GMC Buick of Muskegon

Betten Baker Chevrolet GMC Buick of Muskegon responded

Dan, I appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Rob Morris | Service Director

Dan VanDam responded

Hi, I brought one of my 2014 Chevy Silverados into Betten Chevrolet in Muskegon because of a recall, something about adjusting the brake peddle. I bought several of these and had brought each of them in for several recalls over the past 5-6 years! These are part if a fleet and are well maintained! There were no obvious issues with this truck except for the engine lite and tire lite were on all the time. Didnt seem to effect the performance! On the way to drop it off I noticed a Very Slight vibration which felt like a tire wasn't balanced correctly. While I was there for this break adjustment recall and also because I am soon going to gift the truck to somebody, I thought I would get an inspection of the vehicle to tell me if there's anything else they recommend to be fixed so that I know the truck was in good condition when I give it away. When they gave me the estimate I literally had to go sit down in the waiting area to digest the information! At first I thought they gave me someone elses paper work! Didn't take long for me to cross off everything from the list because it was well over $8000 of work and parts! I knew there was no way I was gonna do that however, because I was there and because they did give me the diagnosis I told them to go ahead and do the oil filter and replace the 2 small coolant lines to the transmission and the engine even though it wasnt even time for the oil change yet! While I was reviewing the repair estimate I called another Repair Shop that I used frequently for various things on other vehicles my company and family ownes. They told me to RUN! "That pricing was enough to do more than 6 vehicles" they said! I felt cheated and taken advantage of! I came to pick up the vehicle and was given a bill of around $1,440 which also included a $175 Diagnostic fee. I once again was ill feeling at the pricing! I did go ahead and pay without making too many comments other than explain why I did not have them do any other work. it was because of the ridiculous pricing! Considering an oil change is somewhere around $79.00, yours being about $100 and even with the diagnistic fee of $175 (which I thought would be waived if you did some work from that diagnosis) I estimated myself it would be no more than $600, $700 max.! Nope, over $1,440.00! I attempted calling GMC Corp but then called Bettens. The lady I spoke with said "yes, crazy isnt it? Prices are high everywhere"! Wrong! Its not the high consumer pricing and its not everywhere! According to two (2) other Repair shops I spoke with, its Bettens with their ridiculous price gouging, imo! I also shopped the parts I was told could be replaced. Of course it was much less regardless where I looked! Anyway, Now, I feel the need to warn everyone I know about this! I've bought and leased many vehicles from Bettens. In fact, I just leased two more a couple months ago! I leased vehicles for my Company and family from Ford, Toyota my Auto imports, Grand Haven Preferred and Bettens. I dont know if I'll ever return to Bettens but, I can say that unless its a warranty thing, I'll NEVER trust Betten Chevrolet of Muskegon service department again! Workmanship might be good but who can afford it? The sales team was great! If you don't have reasonable service and reasonable pricing after the sale its probably a good idea to go elsewhere! Thats how I feel and thats my opinion! Thats my story! Thank you for you time!

Betten Baker Chevrolet GMC Buick of Muskegon responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Betten Baker Cadillac! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Pete Adkins | padkins@bettenbaker.com

Betten Baker Chevrolet GMC Buick of Muskegon responded

Thank you for taking the time to share your feedback. I would like to discuss your concerns further, so please feel free to contact me at your earliest convenience. Sincerely, Pete Adkins | padkins@bettenbaker.com

tjinmich2002 responded

I have sent my personal phone # privately

Betten Baker Chevrolet GMC Buick of Muskegon responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Pete Adkins | padkins@bettenbaker.com

Betten Baker Chevrolet GMC Buick of Muskegon responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Pete Adkins | padkins@bettenbaker.com

Betten Baker Chevrolet GMC Buick of Muskegon responded

I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Betten Baker Cadillac. Please feel free to contact me if you have any questions about your new purchase for your mom. Sincerely, Pete Adkins | padkins@bettenbaker.com

Betten Baker Chevrolet GMC Buick of Muskegon responded

Scott, thank you for taking the time to share your feedback. Each employee is a valued member of the Betten Baker Cadillac team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Pete Adkins | padkins@bettenbaker.com

Betten Baker Chevrolet GMC Buick of Muskegon responded

Thank you for taking the time to write this review. Ethan’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person who visits us into a repeat customer. Sincerely, Pete Adkins | padkins@bettenbaker.com

Betten Baker Chevrolet GMC Buick of Muskegon responded

Gregory, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Pete Adkins | padkins@bettenbaker.com

Betten Baker Chevrolet GMC Buick of Muskegon responded

Thank you for the positive review, Lynn, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Pete Adkins | padkins@bettenbaker.com