Betten Chevrolet GMC Buick of Muskegon

Clear communication, polite, and quick Explained clearly what needed to be done Very friendly, helpful what needed to be done Very friendly, helpful More

I purchased my 2024 Colorado April 2025. The battery already gone bad in less than one year, but the worst part of that was that the computer wasn't reset after it was replaced. The first The battery already gone bad in less than one year, but the worst part of that was that the computer wasn't reset after it was replaced. The first issue that started was that the seat memory return was operating about half the time. Then the truck wouldn't connect/dial a phone number until about 2-5 minutes after I entered and clicked on dial. Sometimes it would dial, then hang up and redial the same number. Often it would dial a random number in my speed dial list or redial the same number after hanging up. It would also disconnect and reconnect to the same number. I connected a reader to the computer, and about 5 default codes were there. I reset/deleted all, but 2 remained (but there were no issues with the truck). I had it serviced for an oil change (Justin did not write down that I had a free oil change and they also forgot to wash my truck) and those two issues on Sept. 23, 2026, of which it was there for 2 days and almost 6 hours. When I called around 3 p.m. I asked the service advisor if he had tested the phone problem, but he said that he had forgotten to do that. But, to my admission, I forgot to ask about the seat problem. When I started the truck, the seat did not move, so I reset the memory position just to make sure that it was, in fact, set. It acted a little strange, but I thought maybe it had to "re-memorize" and maybe it would work the next time that I shut off the engine and work properly. Sadly, that was not the case. It was, in fact, working in reverse. Moving forward when the engine was shut off and backwards when starting the engine!!! So...it was totally a waste of time, plus not having any transportation for 2 days, and they did fix (maybe) the phone issue. But I still need to test it fully before I know. Suffice to say, I was very disappointed in the efficiency of both the advisor and the mechanic(s) who worked on my truck. You would expect to get near excellent care, being the fact that the hourly rate is well over $100/hour. It seems that the more you pay, the less you get. More

Found a couple of things that needed attention when buying my 2019 HD , they took care of any concerns I had seemed happy to get it in while I waited. I won’t hesitate to come back when it’s time to up buying my 2019 HD , they took care of any concerns I had seemed happy to get it in while I waited. I won’t hesitate to come back when it’s time to update the wife’s car ! Great salesman in Chad , never was introduced to anyone that didn’t seem like an old friend . More

Brought in our Traverse for inspection on a drive clunk issue. The issue was found finally (took longer than other dealer) that matched my suspicions but Martin, our advisor, was not good about answering issue. The issue was found finally (took longer than other dealer) that matched my suspicions but Martin, our advisor, was not good about answering or returning calls on the status of the vehicle after I left several messages. We have had great service in the past and was a little surprised with the communication this time. Getting the same service advisor each visit is hard if there is one that provides good service. More

Received prompt & concerned service from Nicole,& Brad. Daughter brought car on & was accommodated with papers & sent her on her way.. thanks.. Daughter brought car on & was accommodated with papers & sent her on her way.. thanks.. More

The person I give the praise to is Bryce Dewindt He has excellent customer service excellent customer service More

I stopped by the dealership with a right front brake sensor problem, they got me right in and checked it out, they had a letter on the problem and reprogrammed the brake monitoring system. Was under war sensor problem, they got me right in and checked it out, they had a letter on the problem and reprogrammed the brake monitoring system. Was under warranty, was out within an hour. More

I think the service department is very helpful and treats you very well and your business by providing them to assist you is appreciated you very well and your business by providing them to assist you is appreciated More

The body repair was completed on time and I am pleased with job they did. end of words with job they did. end of words More

Extremely accommodating and professional. I very much appreciate the job that was done in such a quick and urgent fashion. I very much appreciate the job that was done in such a quick and urgent fashion. More