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Betten Chevrolet GMC Buick of Muskegon
Muskegon, MI
67 Reviews
Visit our dealership near Muskegon and dive into our vast automotive resources. Our team members work together to go the extra mile for each of our customers throughout Grand Rapids and Holland, MI. Whether you are shopping for a new car, exploring financing, or needing a reliable service center, we can assist you here at Betten Chevrolet Buick GMC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 67 reviews
May 22, 2023
I have all ready sent this but can’t find my complaint. I brought my 2015 Arvada in for service in feb 2022 . You said it needed a new transmission. So 6 months later you still have my car . And put 2 diff I brought my 2015 Arvada in for service in feb 2022 . You said it needed a new transmission. So 6 months later you still have my car . And put 2 different transmission in my car is doing the same thing it was when I originally bought it in. You have my car now a year and a half later. I payed over 10 thousand to have it fixed and 2 thousand for rental cars , and now another 1 thousand for rental car and my car is doing the same thing I bought in for in for a year and a half ago. So I’ve spent 13 thousand dollars and I still have a junk car ..how can you treat you customers like this I’m so so angry with Betten . More
by anowak1661 @gmail.com
Employees Worked With
Service department
May 15, 2023
Great salesman Brock Williams is awesome and Betten staff I appreciate you all thank you I appreciate you all thank you More
by Antoinette
Employees Worked With
November 23, 2022
Ronnie Skorupski was Awesome! !! A great honest salesman, I would by next used car from him anytime!!! !! A great honest salesman, I would by next used car from him anytime!!! More
by garytrefil
Employees Worked With
September 16, 2022
Duane Witham is Awesome. I'm a hard person to deal with and please he did a fantastic job I'm a hard person to deal with and please he did a fantastic job More
by ratmamahoran1
Employees Worked With
July 30, 2022
We purchased our 2022 Chevrolet Silverado 2500 from Kevin Johnson. He kept us informed along the way while our beautiful truck was built. If you need a new vehicle contact Kevin! Johnson. He kept us informed along the way while our beautiful truck was built. If you need a new vehicle contact Kevin! More
by Mi-Di
Employees Worked With
Kevin Johnson
July 30, 2022
Colby was great! He had everything ready to go - contacted insurance and set me up with GM rewards. Great experience all around. He had everything ready to go - contacted insurance and set me up with GM rewards. Great experience all around. More
by jennifer.romanosky
Employees Worked With
Colby Beckstrom
July 25, 2022
They turn used cars over so fast with no exam they have no idea what they're selling. Test drive went OK bought it and the next day it started throwing codes an d shutting down and they won't stand behin no idea what they're selling. Test drive went OK bought it and the next day it started throwing codes an d shutting down and they won't stand behind it . They said I could trade it back in for 5000dollars less than what I just paid. More
by D striker
Employees Worked With
March 16, 2022
With over 40 years as a GM vehicle customer, more than 10 GM dealership trade/purchase interactions, user of the GM Employee Discount Program and being a retired executive from a service-based business, I ca GM dealership trade/purchase interactions, user of the GM Employee Discount Program and being a retired executive from a service-based business, I can honestly say that my experience with Betten Baker Chevrolet Muskegon is by far the worst. When I went to Betten Baker, I was recovering from cancer treatment and in between surgeries, looking for a vehicle so I would have a car when my daughter came to town to care for me after surgery (I had sold my previous vehicle in 2020 when I began treatment). After hours of back and forth with the sales person and feeling exhausted, I settled on a lease (2021 Buick Encore). Since September 2021, I have attempted to follow up with the dealership to clarify specifics of the lease items as well as discuss other concerns I had in relation to the negative dealer experience I encountered. My attempts at communication with Betten Baker include calls, texts and emails to the sales person Zachariah, sales manager Greg P., General Manager Adam H. (AH has since left the dealership), sales manager Robin B. and Customer Relations Manager Brenda Z. With the exception of BZ, none of the other individuals followed up in an effort to resolve/explain my concerns/questions. Once I felt strong enough to physically go to the dealership, I showed up unannounced and met with the Finance Manager Ben D. who explained the lease document. His explanation resulted in more concerns regarding deficiencies in how the dealership handled my transaction. BD offered to check into a trade deal that could satisfy me for their failings, which did not work out. I ended up declining to work with Betten Baker any further. Betten Baker took advantage of my situation, did not explain how excess mileage on the Encore adversely affected the lease, did not document the employee discount part of the transaction correctly and essentially did nothing that was in my best interest. I would discourage anyone from having any type of contact with this dealership and would rate zero stars if allowed. More
by jcost51
Employees Worked With
Greg Pike
